Customer Reviews for Greenworks - 82V 18" (2.7kW Brushless) Prosumer Cordless Chainsaw, 4.0Ah Battery and 8A Dual Port Rapid Charger - Green
Customer Rating
1
READ THIS - Misleading Product Description!!!
on May 9, 2022
Posted by: LLAN
from Maryland
The product description includes the following: "8' extension pole for a maximum reach of 11 feet." However, the "extension" pole IS NOT an extension pole, it is a fixed length pole. The "maximum reach of 11 feet" implies there is a shorter (minimum) reach -- there is not! There is no way to remove any section of this pole (the wiring runs through all 3 pieces). Really misleading!!! This is an 11 foot pole. Period.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, May 10, 2022
Hello LLAN,
Thank you for bringing your concerns to our attention. We are sorry to hear that you felt the description misleading. The extension poles only have a fixed length and are not adjustable. While the handle on this model cannot be shortened, we would like to refer you to our 40V model, 20672, or our 60V model, 1405602 as they have a removable middle extension. See links below.
Should you have any further questions or warranty needs, please feel speak to Greenworks Customer Care directly 1-888-909-6757 (1-888-90WORKS). They're always happy to provide help.
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