Customer reviews from greenworkstools.com
Greenworks - 82V 18" (2.7kW Brushless) Prosumer Cordless Chainsaw, 4.0Ah Battery and 8A Dual Port Rapid Charger - Green
Average customer rating
4.5
(142 Reviews)
Rating breakdown 142 reviews
5 Stars
109
4 Stars
15
3 Stars
9
2 Stars
4
1 Star
5
91%of customers recommend this product.
(
99 out of
109)
Customer Reviews for Greenworks - 82V 18" (2.7kW Brushless) Prosumer Cordless Chainsaw, 4.0Ah Battery and 8A Dual Port Rapid Charger - Green
Posted by: Anonymous
from Mt Carroll IL
Gender:Female
Verified Purchase:Yes
The power is impressive and the weight is heavy enough and well balanced. Cuts through oak and hickory just fine. I'm getting about 50 cuts per battery charge but that's all 8-inch+ diameter hardwoods. If you're cutting pine you'll get more. Easy enough to find a replacement chain and there's a window to see just how much bar oil you have left in the reservoir. The only thing I would improve is selling it with a real case but this review is for the tool itself, which more than holds its own against my two gas powered saws.
Written by a customer while visiting greenworkstools.com
Posted by: Dumenace
Gender:Male
Verified Purchase:Yes
Works great. I also have the 80v blower and chainsaw and really love all of these tools.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Zach 5809
Verified Purchase:Yes
Tool should function much better than it does. Chain has come off a few times and support walked me through some troubleshooting. I completed the trouble shooting by saying the chain came off again but then it held for 4-5 minutes. I tried it again and it failed.
Response from greenworkstools.comBy Greenworks, Customer Care, March 22, 2022
Hello Zach 5809,
We are sorry to hear that you have experienced an issue with the chain not staying on. We see that you have been in contact, and our Customer Care team are doing our best to work towards a solution. We would be interested in gathering more details regarding this experience so that we can appropriately address your concern. Please reach out to our team directly at 1-888-909-6757 and provide your customer id# at the beginning of the call so we can take a closer look into your recent chat with us.
In the meantime, we’d like to offer some troubleshooting suggestions you may find helpful.
If the chain is continuously coming off while in use, it could be due to one of the reasons below. Please check the following.
• Make sure the adjusting block is properly engaged in the bar cut-out and that the chain has been properly tensioned prior to use. When properly tensioned the chain should feel snug but still pull away just enough to slide a dime between the bar and chain.
• Ensure that you are using a compatible chain that matches the figures listed in your owner’s manual (drive links, gauge, and pitch).
• Verify that the chain wheel is undamaged and that all parts are accounted for. Always refer to the instructions in your manual for replacing the chain to verify which parts your specific model should have.
• Verify that the bar and chain are not damaged.
Replace the bar if:
The groove is not fit with the height of the drive links (which must never touch the bottom).
The inside of the guide bar is worn and make the chain lean to one side.
• New chains will stretch and must be tensioned more often while in use. *DO NOT TENSION A CHAIN AFTER YOU HAVE FINSHED USING THE TOOL. HOT METAL EXPANDS. IF THE CHAIN IS TENSIONED WHEN HOT, THEN ALLOWED TO COOL, THE CONTRACTING METAL COULD POTENTIALLY DAMAGE THE CHAIN, THE BAR AND EVEN THE UNIT. WAIT UNTIL THE NEXT USE (OR AT LEAST UNTIL COOLED) BEFORE TENSIONING*
If all the parts are present, undamaged, and correctly assembled and proper tensioning procedure is followed then this issue will be fixed 100% of the time. This process can should be repeated more than once if issues persist to ensure that no steps have been overlooked.
We are sorry to hear that you have experienced an issue with the chain not staying on. We see that you have been in contact, and our Customer Care team are doing our best to work towards a solution. We would be interested in gathering more details regarding this experience so that we can appropriately address your concern. Please reach out to our team directly at 1-888-909-6757 and provide your customer id# at the beginning of the call so we can take a closer look into your recent chat with us.
In the meantime, we’d like to offer some troubleshooting suggestions you may find helpful.
If the chain is continuously coming off while in use, it could be due to one of the reasons below. Please check the following.
• Make sure the adjusting block is properly engaged in the bar cut-out and that the chain has been properly tensioned prior to use. When properly tensioned the chain should feel snug but still pull away just enough to slide a dime between the bar and chain.
• Ensure that you are using a compatible chain that matches the figures listed in your owner’s manual (drive links, gauge, and pitch).
• Verify that the chain wheel is undamaged and that all parts are accounted for. Always refer to the instructions in your manual for replacing the chain to verify which parts your specific model should have.
• Verify that the bar and chain are not damaged.
Replace the bar if:
The groove is not fit with the height of the drive links (which must never touch the bottom).
The inside of the guide bar is worn and make the chain lean to one side.
• New chains will stretch and must be tensioned more often while in use. *DO NOT TENSION A CHAIN AFTER YOU HAVE FINSHED USING THE TOOL. HOT METAL EXPANDS. IF THE CHAIN IS TENSIONED WHEN HOT, THEN ALLOWED TO COOL, THE CONTRACTING METAL COULD POTENTIALLY DAMAGE THE CHAIN, THE BAR AND EVEN THE UNIT. WAIT UNTIL THE NEXT USE (OR AT LEAST UNTIL COOLED) BEFORE TENSIONING*
If all the parts are present, undamaged, and correctly assembled and proper tensioning procedure is followed then this issue will be fixed 100% of the time. This process can should be repeated more than once if issues persist to ensure that no steps have been overlooked.
Written by a customer while visiting greenworkstools.com
Posted by: Mico
Verified Purchase:Yes
Easiest chainsaw I have ever used, plenty of power to cut through trees in my 20 acres! Run time is great, charges quickly.
Written by a customer while visiting greenworkstools.com
Posted by: Brokenweave
Verified Purchase:Yes
Needed to get a new chainsaw but was tired of the same old problems encountered for years of trying to keep my gas saws (and other equipment) running. I had already purchased a Greenworks 80V blower and 80V Polesaw. Both have been outstanding in quality and consistently good performance, so there was no question when I went to purchase a new chainsaw. I hadn't had this saw too long before Hurricane Ida came to Florida, but this 80V 18" Chainsaw proved powerful enough to tackle clearing downed trees and limbs at both my son's and brother-in-law's homes as well as mine. Some of these trees were up to 20" inches in diameter. I'm totally sold on the Greenworks products.
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Could be So Good
on February 5, 2023
Posted by: ericjimdor
from Fond du Lac, WI
Gender:Male
I purchased this saw a year ago, but did not use it until recently. It looks like a nicely engineered saw. If only it worked as good as it looks. The chain has come off 4 times in the first 2 uses. The first time I attributed it to being a new saw and the chain breaking in. Unfortunately, it continued to do this despite proper tightening (and torquing of the fasteners). I have 4 other professional level saws and know how to properly tension the chain. I have no similar problems with these saws. All other aspects of this saw appear to be excellent if only the chain would stay on. I am hoping that Greenworks has an engineering solution and anxiously await their comments on this issue. Right now the saw is very frustrating to use.
2/5/23: I used the saw again yesterday and the chain once again came off. Other than that, the rest of the saw seems excellent. I am thinking that the problem is the thin bar and chain that they provide. I am hoping to hear something soon from Greenworks about a solution.
Pros: Convenient, Easy to Use, Quiet, Environmentally Safe
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, February 6, 2023
Hello ericjimdor,
Thank you for your review. We are sorry to hear that you have experienced an issue with the chain not staying on. New chains tend to stretch; so be sure to check the chain tension frequently and tension as required. However, be sure to never tension a warm chain before storing as chains shrink when cooling and this can damage the chain, bar and saw. Please ensure that when you remove the side cover, the chain wheel is secured to the shaft. If the chain wheel is not secured this could be causing issues with the chain staying. If the chain is secured the issue would be the tension procedure.
If you're still experiencing issues, please contact Greenworks Pro toll-free helpline at 1-855-345-3934. We would like to hear more of your experience and provide an instructional guide to help you navigate the tension on your chainsaw.
Thank you for your review. We are sorry to hear that you have experienced an issue with the chain not staying on. New chains tend to stretch; so be sure to check the chain tension frequently and tension as required. However, be sure to never tension a warm chain before storing as chains shrink when cooling and this can damage the chain, bar and saw. Please ensure that when you remove the side cover, the chain wheel is secured to the shaft. If the chain wheel is not secured this could be causing issues with the chain staying. If the chain is secured the issue would be the tension procedure.
If you're still experiencing issues, please contact Greenworks Pro toll-free helpline at 1-855-345-3934. We would like to hear more of your experience and provide an instructional guide to help you navigate the tension on your chainsaw.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
What a machine!
on April 16, 2025
Posted by: MeanderingYardGuy
from Birmingham Alabama
Gender:Male
[This review was collected as part of a promotion.] I have the 16”, 18” and now the 20” and love them all but this one is something else. Really stepped up to help me cut up some of my bigger trees. I would put it against any similarly priced gas chainsaw and I have no doubt it would be the better choice.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Long Island Mike
Verified Purchase:Yes
Very powerful pole saw! Eats through tree limbs like butter. I recommend this pole saw the 80v Platform is top notch!!
Written by a customer while visiting greenworkstools.com