Haven't used yet but I am certain I will like it based on my other Green Work tools that I own. I did use the same Grren Work tool made for a private label and thought it was terrific.
I have found the pole saw tiresome to use because it is not well balanced.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy GreenWorks Tools, GreenWorks Customer Service , October 14, 2020
Hello anonymous,
We are sorry to hear that you are not completely satisfied with this unit due to the weight. With the 2.0AH battery installed, this unit weighs 12.8 lbs (5.8 kg) in total. As each users capabilities differ, the strap helps even out the weight. Hold unit firmly with both hands. Always keep your left hand on the pole shaft and your right hand on the rear handle, so your body is to the left of the chain line. Never use a left-handed (cross-handed) grip, or any stance that places your body or arm across the chain line. We hope these tips will help, if they do not please kindly contact us at 1-888-909-6757 (1-888-90WORKS) or by email on info@greenworkstools.com for further assistance.