Customer reviews from greenworkstools.com
Greenworks - 82V 18" (2.7kW Brushless) Prosumer Cordless Chainsaw, 4.0Ah Battery and 8A Dual Port Rapid Charger - Green
Average customer rating
4.5
(148 Reviews)
Rating breakdown 148 reviews
5 Stars
112
4 Stars
16
3 Stars
10
2 Stars
4
1 Star
6
90%of customers recommend this product.
(
101 out of
112)
Customer Reviews for Greenworks - 82V 18" (2.7kW Brushless) Prosumer Cordless Chainsaw, 4.0Ah Battery and 8A Dual Port Rapid Charger - Green
Posted by: David h2
from Boston mass area
Verified Purchase:Yes
Works great. Light weight and well balanced. Cuts quickly . very easy to use. Perfect for pruning branches on small ornamental trees. For example pussywillows, lilacs, weeping cherry . also perfect for smaller low hanging branches from everyday trees
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Zach 5809
Verified Purchase:Yes
Tool should function much better than it does. Chain has come off a few times and support walked me through some troubleshooting. I completed the trouble shooting by saying the chain came off again but then it held for 4-5 minutes. I tried it again and it failed.
Response from greenworkstools.comBy Greenworks, Customer Care, March 22, 2022
Hello Zach 5809,
We are sorry to hear that you have experienced an issue with the chain not staying on. We see that you have been in contact, and our Customer Care team are doing our best to work towards a solution. We would be interested in gathering more details regarding this experience so that we can appropriately address your concern. Please reach out to our team directly at 1-888-909-6757 and provide your customer id# at the beginning of the call so we can take a closer look into your recent chat with us.
In the meantime, we’d like to offer some troubleshooting suggestions you may find helpful.
If the chain is continuously coming off while in use, it could be due to one of the reasons below. Please check the following.
• Make sure the adjusting block is properly engaged in the bar cut-out and that the chain has been properly tensioned prior to use. When properly tensioned the chain should feel snug but still pull away just enough to slide a dime between the bar and chain.
• Ensure that you are using a compatible chain that matches the figures listed in your owner’s manual (drive links, gauge, and pitch).
• Verify that the chain wheel is undamaged and that all parts are accounted for. Always refer to the instructions in your manual for replacing the chain to verify which parts your specific model should have.
• Verify that the bar and chain are not damaged.
Replace the bar if:
The groove is not fit with the height of the drive links (which must never touch the bottom).
The inside of the guide bar is worn and make the chain lean to one side.
• New chains will stretch and must be tensioned more often while in use. *DO NOT TENSION A CHAIN AFTER YOU HAVE FINSHED USING THE TOOL. HOT METAL EXPANDS. IF THE CHAIN IS TENSIONED WHEN HOT, THEN ALLOWED TO COOL, THE CONTRACTING METAL COULD POTENTIALLY DAMAGE THE CHAIN, THE BAR AND EVEN THE UNIT. WAIT UNTIL THE NEXT USE (OR AT LEAST UNTIL COOLED) BEFORE TENSIONING*
If all the parts are present, undamaged, and correctly assembled and proper tensioning procedure is followed then this issue will be fixed 100% of the time. This process can should be repeated more than once if issues persist to ensure that no steps have been overlooked.
We are sorry to hear that you have experienced an issue with the chain not staying on. We see that you have been in contact, and our Customer Care team are doing our best to work towards a solution. We would be interested in gathering more details regarding this experience so that we can appropriately address your concern. Please reach out to our team directly at 1-888-909-6757 and provide your customer id# at the beginning of the call so we can take a closer look into your recent chat with us.
In the meantime, we’d like to offer some troubleshooting suggestions you may find helpful.
If the chain is continuously coming off while in use, it could be due to one of the reasons below. Please check the following.
• Make sure the adjusting block is properly engaged in the bar cut-out and that the chain has been properly tensioned prior to use. When properly tensioned the chain should feel snug but still pull away just enough to slide a dime between the bar and chain.
• Ensure that you are using a compatible chain that matches the figures listed in your owner’s manual (drive links, gauge, and pitch).
• Verify that the chain wheel is undamaged and that all parts are accounted for. Always refer to the instructions in your manual for replacing the chain to verify which parts your specific model should have.
• Verify that the bar and chain are not damaged.
Replace the bar if:
The groove is not fit with the height of the drive links (which must never touch the bottom).
The inside of the guide bar is worn and make the chain lean to one side.
• New chains will stretch and must be tensioned more often while in use. *DO NOT TENSION A CHAIN AFTER YOU HAVE FINSHED USING THE TOOL. HOT METAL EXPANDS. IF THE CHAIN IS TENSIONED WHEN HOT, THEN ALLOWED TO COOL, THE CONTRACTING METAL COULD POTENTIALLY DAMAGE THE CHAIN, THE BAR AND EVEN THE UNIT. WAIT UNTIL THE NEXT USE (OR AT LEAST UNTIL COOLED) BEFORE TENSIONING*
If all the parts are present, undamaged, and correctly assembled and proper tensioning procedure is followed then this issue will be fixed 100% of the time. This process can should be repeated more than once if issues persist to ensure that no steps have been overlooked.
Written by a customer while visiting greenworkstools.com
Posted by: BigItch
Verified Purchase:Yes
Added this to my inventory of 80V tools . . . works great for trimming small branches up high into trees that are unsafe to climb up into
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Bar chain locknuts
on March 3, 2022
Posted by: Cbperry52
from Mebane, NC
Gender:Male
The bar chain cover lock nuts loosen and I lost one. What is the size specifications for lock nuts so I can replace?
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
chain tensioner fails
on November 30, 2021
Posted by: BBS1
from Crockett/Houston, Texas
Gender:Male
I really enjoyed this saw. Great cuts, long lasting power, quick charging.
The tensioner quit working after a few months.
Long warranty odyssey resulted in a replacement after 6 months.
Tensioner in the replacement failed after a few hours use
The tensioner quit working after a few months.
Long warranty odyssey resulted in a replacement after 6 months.
Tensioner in the replacement failed after a few hours use
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Greenworks Customer Support, December 1, 2021
Hello BBS1,
Thank you for your review. We are sorry to read that you have experienced another issue with the tension mechanism. It is great to see that you are in contact with one of our representatives regarding this uncommon experience. We look forward to resolving this issue for you.
If you or any other readers experience a concern while using our saw, please feel welcome to give us a call at 1-888-909-6757 or send an email to info@greenworkstools.com for further assistance!
Thank you for your review. We are sorry to read that you have experienced another issue with the tension mechanism. It is great to see that you are in contact with one of our representatives regarding this uncommon experience. We look forward to resolving this issue for you.
If you or any other readers experience a concern while using our saw, please feel welcome to give us a call at 1-888-909-6757 or send an email to info@greenworkstools.com for further assistance!
Written by a customer while visiting greenworkstools.com
Posted by: Eric Dyme
from Canterbury, NH
Verified Purchase:Yes
Works great for maintaining the yard. Would be great if it came with it's own tool for tightening the chain and sharpening. Lightweight and easy to use. Had trouble at first because it came with a dead battery that wouldn't charge, but contacted custo.er service and they sent a replacement because it was under warranty. Definitely need a second battery if you plan on doing a lot of cuts and you are further away from a power source to recharge. This is where a gas saw is better
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Jamesbjb
from Virginia
Gender:Male
Verified Purchase:Yes
This is my first electric chainsaw. I’m really happy with it. I wasn’t sure what to expect but it did the job really well, I cut down a decent size tree with it and chopped it all up. One thing I like about this one over my past 2 gas ones is that it is much easier to adjust the blade tension. Great product, real happy with it!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Dumenace
Gender:Male
Verified Purchase:Yes
Works great. I also have the 80v blower and chainsaw and really love all of these tools.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com