Customer reviews from greenworkstools.com
Greenworks - 80V 10" Brushless Cordless Polesaw (Great For Pruning and Trimming Branches), 2.0Ah Battery and Charger - Green
Average customer rating
4.5
(108 Reviews)
Rating breakdown 108 reviews
5 Stars
80
4 Stars
17
3 Stars
4
2 Stars
4
1 Star
3
90%of customers recommend this product.
(
73 out of
81)
Customer Reviews for Greenworks - 80V 10" Brushless Cordless Polesaw (Great For Pruning and Trimming Branches), 2.0Ah Battery and Charger - Green
Customer Rating
3
Pretty good but not perfect
on July 6, 2024
Posted by: Jayrco698
from Long Island NY
Gender:Male
[This review was collected as part of a promotion.] Nice trimmer pole saw combo. Could have made the pole attached to the battery and tool shorter for normal height trimming and cutting and make the extension pole a little longer. It's a little clumsy and a little heavy but not too bad. Could have included a harness support strap. Did a nice job cutting.
Pros: Convenient, Cost-Saver, Easy to Use, Effective, Powerful
Response from greenworkstools.comBy Greenworks, July 8, 2024
Hello Jayro698.
Customer feedback is so very important to us when it comes to designing our products for current or future customer needs. We will take your feedback and share with the relevant Greenworks team. Please don't hesitate to reach out to Greenworks with any further questions or warranty needs. We can be reached by Chat on www.greenworkstools.com or by phone at 1-855-345-3934. Thank you.
Customer feedback is so very important to us when it comes to designing our products for current or future customer needs. We will take your feedback and share with the relevant Greenworks team. Please don't hesitate to reach out to Greenworks with any further questions or warranty needs. We can be reached by Chat on www.greenworkstools.com or by phone at 1-855-345-3934. Thank you.
Written by a customer while visiting greenworkstools.com
Posted by: Beavs
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Chain popped off a couple of times. Easy to reinstall and tighten up. Cuts great with plenty of power. The shoulder strap is a must Vince this tool is a bit on the heavy side.
Pros: Environmentally Safe, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Bglastetter1
from Texas
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I took this pole saw to a friend's house to trim an overgrown tree that threatened the neighbors fence. We were totally surprised how well it cut through the branches. Everyone kept asking me what brand it was.
No, I would not recommend this to a friend.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Exactly what I needed!
on July 26, 2024
Posted by: Dnkwillard
from Downs, IL
Gender:Male
[This review was collected as part of a promotion.] Bought this primarily to get ready for hunting in the fall. I’m amazed how well the battery holds up. I get tired before the battery gets low! Cuts limbs and small trees with ease. One of my best purchases!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Way too cumbersome and heavy.
on August 5, 2024
Posted by: Calpilot
[This review was collected as part of a promotion.] I have several Greenworks tools and have been very happy with them. Unfortunately, this tool is a disappointment. I used it for the first time today and it is very heavy and cumbersome to use. It is a fixed length and can't be shortened. Its 9 foot length makes it unwieldily to transport and to store. It really needs to be easier to collapse for storage. I really wish this tool used the same small motor and bar from the 24V hand held chain saw with the 6" bar. That would really improve the usability of this tool. I do not recommend it.
Response from greenworkstools.comBy Greenworks, August 6, 2024
Hello Calpilot.
Thank you for reaching out to us. We regret to hear that you do not recommend this product. Your honest input is appreciated as we are always looking for areas to further improve our products to ensure our customers are completely satisfied. If you have questions and would like us to investigate this with you, we would be more than happy to discuss the matter with you please start a Live chat on www.greenworkstools.com or contact Greenworks at 1-888-909-6757 (1-888-90WORKS). We would be happy to help!
Thank you for reaching out to us. We regret to hear that you do not recommend this product. Your honest input is appreciated as we are always looking for areas to further improve our products to ensure our customers are completely satisfied. If you have questions and would like us to investigate this with you, we would be more than happy to discuss the matter with you please start a Live chat on www.greenworkstools.com or contact Greenworks at 1-888-909-6757 (1-888-90WORKS). We would be happy to help!
Written by a customer while visiting greenworkstools.com
Posted by: Joeirishsteel
from Georgia
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] The pole saw has good balance and is easy to use . It cuts quickly and of course it starts easily.
Pros: Convenient, Easy to Use, Quiet, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great Combo Package
on August 14, 2024
Posted by: WaltG
from NC
Gender:Male
[This review was collected as part of a promotion.] I bought it combo a few ago. I've used both the hedge trimmer and the pole saw. They both did the job. The hedge trimmer went through the smaller stuff easily and the pole saw went through 4 inch limbs like butter. This was my first battery power lawn/outside tool anf will probably buy other battery power lawn tools.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: g m albert
from Burleson, TX
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Chain tension is too sensitive,chain has to be a little loose to operate properly. otherwise it is a great saw
Pros: Quiet, Durable, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, August 15, 2024
Hello g m albert.
Thank you for sharing you experience. We are sorry to hear you are not happy with the chain tension. New chains stretch. Be sure to check the chain tension often and tighten as needed. We would love to share with you how to adjust the chain tension, in the hopes it will better your experience.
Always wear gloves when working with the bar and chain. When properly tensioned the chain should be snapped tight, this means when you pull the chain from the bottom of the bar, it should snap back into position. If the chain sags it is too loose. The clearance between the bar and chain when pulled should be no more than a few millimeters. If the chain can not be feely rotated by hand it is too tight.
Loosing the chain cover by turning the chain cover knob counter-clockwise.
Turn the chain tension screw behind the bar and chain clock-wise to increases the chain tension. Turn the chain tension counter clock-wise to decrease the chain tension. When the chain is at the correct tension retighten the chain cover knob.
Here is a video showing the step by step process described above.
https://youtu.be/rFsPTdG82nM?t=134
Should you have any further questions or warranty needs, contact us through Live Chat on www.greenworkstools.com or call Greenworks Pro toll-free helpline 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution.
Thank you for sharing you experience. We are sorry to hear you are not happy with the chain tension. New chains stretch. Be sure to check the chain tension often and tighten as needed. We would love to share with you how to adjust the chain tension, in the hopes it will better your experience.
Always wear gloves when working with the bar and chain. When properly tensioned the chain should be snapped tight, this means when you pull the chain from the bottom of the bar, it should snap back into position. If the chain sags it is too loose. The clearance between the bar and chain when pulled should be no more than a few millimeters. If the chain can not be feely rotated by hand it is too tight.
Loosing the chain cover by turning the chain cover knob counter-clockwise.
Turn the chain tension screw behind the bar and chain clock-wise to increases the chain tension. Turn the chain tension counter clock-wise to decrease the chain tension. When the chain is at the correct tension retighten the chain cover knob.
Here is a video showing the step by step process described above.
https://youtu.be/rFsPTdG82nM?t=134
Should you have any further questions or warranty needs, contact us through Live Chat on www.greenworkstools.com or call Greenworks Pro toll-free helpline 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution.
Written by a customer while visiting greenworkstools.com