Thank you for sharing your experience with the 80V Cordless 10" Brushless Pole Saw (SKU 1400202). We are glad to hear the unit is performing well and delivering strong cutting power. We are sorry to hear about the chain oil leaking when the unit is not in use. A small amount of residual oil around the bar and chain area can be normal after operation, but it should not continuously leak while stored. We recommend ensuring the oil cap is securely tightened and that the unit is stored upright to help minimize any seepage, slightly loosening the oil cap, and inspecting or replacing worn seals can often help. Since you are planning to contact warranty service, our team will be able to further inspect the unit and determine if there is an issue with the oil reservoir or seals. They can be reached either using the online chat function, on Greenworks Tools website, or by calling 1-888-909-6757. We appreciate you bringing this to our attention and giving us the opportunity to assist.

Thank you for your feedback. We understand how the overall length and weight of a pole saw can feel cumbersome, especially when working closer to the ground. The fixed center section is part of the design to maintain rigidity and proper shaft alignment at full extension, but we recognize that this can make certain cutting angles more challenging.
To help improve your experience, a few usage adjustments can make a noticeable difference. For lower branches, try chocking up on the pole by positioning your hands closer together toward the mid-section of the shaft, this shortens the effective reach and gives you better control. Keeping the saw head slightly angled (rather than fully extended straight out) can also reduce strain and improve balance. When possible, position yourself so the branch is more at shoulder height instead of near ground level, which allows the tool to work with gravity rather than against it. Using the included shoulder strap (if available) or adding a compatible strap can help distribute the weight more evenly and reduce fatigue during longer sessions. It is also important to let the saw do the work, avoid forcing cuts, and instead use light, steady pressure to maintain control and minimize user strain.
For tasks that involve frequent low or tight cuts, you may find a handheld chainsaw or a shorter tool more suitable alongside the pole saw for versatility. We appreciate your feedback and will share it with our team as we continue to evaluate design improvements. Should you have any further questions or warranty needs, contact us through Live Chat on www.greenworkstools.com or call Greenworks Pro toll-free helpline 1-855-345-3934.