[This review was collected as part of a promotion.] Woks great so far. I would have given 5 star, if I can use it without pole as an option as well. This forces to buy another one with out pole making it more expensive for us. I wish this is made 2-in-1 with and without pole to be best utilized.
[This review was collected as part of a promotion.] Works great with long battery life. Limbed up all trees around the yard for a couple hours and only used half the battery's charge.
[This review was collected as part of a promotion.] I used the ap, had to re-enter data several times to come out correct. Discount was not applied on final entry
Response from greenworkstools.comBy Greenworks, July 29, 2025
Hello jimBayside.
Greenworks sale items are excluded from the 10% promo code, as they are already discounted and not eligible for additional promotions. Promotional codes cannot be combined or stacked—only one code is allowed per order and per customer.
You can find full details in our Promotion Coupon Policy, here (https://www.greenworkstools.com/pages/promotion-coupon-policy)
We hope this information is helpful. If you have any further questions, please don’t hesitate to reach out via Live Chat at www.greenworkstools.com, call us at 1-888-909-6757, or visit our FAQ section for more information.
The chain comes off with every cut.It is also very heavy and unbalanced when extended
Response from greenworkstools.comBy Greenworks, June 17, 2025
Hello Billy$$
We understand that the weight of the unit is not ideal, and we are sorry to hear that it is causing you some dissatisfaction. We appreciate you bringing this to our attention The chain will need to be tensioned periodically during use as sawing is a high friction use, high friction causes materials to heat up, chain is metal. Metal expands when heated, chain will need to be re-tensioned to account for this. If you are facing any difficulties, we encourage you to review the attached video. It may offer a solution to your problem. You can access it here (https://youtu.be/rFsPTdG82nM). If you ever have specific questions or concerns about our products, contact Greenworks via Live chat on our website (www.greenworkstools.com), call us at 1-888-909-6757 (1-888-90WORKS) or refer to the FAQ ask section of the tool or ask us a question, anytime.