Customer reviews from greenworkstools.com
Greenworks - 80V 10" Brushless Cordless Polesaw (Great For Pruning and Trimming Branches) - 2.0Ah Battery and Charger
Average customer rating
4.5
(116 Reviews)
Rating breakdown 116 reviews
5 Stars
84
4 Stars
18
3 Stars
6
2 Stars
4
1 Star
4
89%of customers recommend this product.
(
77 out of
87)
Customer Reviews for Greenworks - 80V 10" Brushless Cordless Polesaw (Great For Pruning and Trimming Branches) - 2.0Ah Battery and Charger
Posted by: g m albert
from Burleson, TX
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Chain tension is too sensitive,chain has to be a little loose to operate properly. otherwise it is a great saw
Pros: Quiet, Durable, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, August 15, 2024
Hello g m albert.
Thank you for sharing you experience. We are sorry to hear you are not happy with the chain tension. New chains stretch. Be sure to check the chain tension often and tighten as needed. We would love to share with you how to adjust the chain tension, in the hopes it will better your experience.
Always wear gloves when working with the bar and chain. When properly tensioned the chain should be snapped tight, this means when you pull the chain from the bottom of the bar, it should snap back into position. If the chain sags it is too loose. The clearance between the bar and chain when pulled should be no more than a few millimeters. If the chain can not be feely rotated by hand it is too tight.
Loosing the chain cover by turning the chain cover knob counter-clockwise.
Turn the chain tension screw behind the bar and chain clock-wise to increases the chain tension. Turn the chain tension counter clock-wise to decrease the chain tension. When the chain is at the correct tension retighten the chain cover knob.
Here is a video showing the step by step process described above.
https://youtu.be/rFsPTdG82nM?t=134
Should you have any further questions or warranty needs, contact us through Live Chat on www.greenworkstools.com or call Greenworks Pro toll-free helpline 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution.
Thank you for sharing you experience. We are sorry to hear you are not happy with the chain tension. New chains stretch. Be sure to check the chain tension often and tighten as needed. We would love to share with you how to adjust the chain tension, in the hopes it will better your experience.
Always wear gloves when working with the bar and chain. When properly tensioned the chain should be snapped tight, this means when you pull the chain from the bottom of the bar, it should snap back into position. If the chain sags it is too loose. The clearance between the bar and chain when pulled should be no more than a few millimeters. If the chain can not be feely rotated by hand it is too tight.
Loosing the chain cover by turning the chain cover knob counter-clockwise.
Turn the chain tension screw behind the bar and chain clock-wise to increases the chain tension. Turn the chain tension counter clock-wise to decrease the chain tension. When the chain is at the correct tension retighten the chain cover knob.
Here is a video showing the step by step process described above.
https://youtu.be/rFsPTdG82nM?t=134
Should you have any further questions or warranty needs, contact us through Live Chat on www.greenworkstools.com or call Greenworks Pro toll-free helpline 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great Combo Package
on August 14, 2024
Posted by: WaltG
from NC
Gender:Male
[This review was collected as part of a promotion.] I bought it combo a few ago. I've used both the hedge trimmer and the pole saw. They both did the job. The hedge trimmer went through the smaller stuff easily and the pole saw went through 4 inch limbs like butter. This was my first battery power lawn/outside tool anf will probably buy other battery power lawn tools.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Great Concept, needs some refinement
on August 12, 2024
Posted by: Bonus68
from Seattle
[This review was collected as part of a promotion.] I bought this saw and the first day out I immediatly noticed several issues/quirks:
1. The chain. We spend more time the first 2 hours putting the chaing back on rather than cutting. We have the 12" chainsaw of which is AMAZING so we were excited for the pole saw...definityly NOT the same quality of saw. We work with chainsaws all the time and that chain just won't stay on no matter how tight we adjusted the tensioner...all the other saws worked great out of the box, but not this one!
1. The chain. We spend more time the first 2 hours putting the chaing back on rather than cutting. We have the 12" chainsaw of which is AMAZING so we were excited for the pole saw...definityly NOT the same quality of saw. We work with chainsaws all the time and that chain just won't stay on no matter how tight we adjusted the tensioner...all the other saws worked great out of the box, but not this one!
2.The connections on the pole are not very strong and the spring button holding it together fell out and I lost it. The saw has a tendancy to twist when cutting making it hard to saw through items over your head. Also the saw it heavier that anticipated...about the same as a gas powered saw.
3.Starting seems to be tempermental....imaging your up on the ladder, reaching the 12-14 foot up ready to cut, so you pull the trigger and the saw won't start? Happend several times to the point of being annoying.
Maybe we dont a lemon...we will be contacting the customer service under the "warranty" to see if this maybe the case. We will update the review accordingly along the way.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, August 13, 2024
Hello Bonus68.
Thank you for the detailed review. We are sorry to hear of the issues have experienced when using the 80V 10" pole saw.
Here you will find a few operational tips in the hopes they provide a better user experience.
When cutting a limb that is under tension be alert for spring back. When the tension in
the wood fibers are released the spring loaded limb may strike the operator and/or throw the
pole saw out of control.
New chain tends to stretch; and it is recommend to check chain tension frequently. Chain tensioned while warm may be too tight upon cooling. Check the “cold tension” before next
use. Follow instructions for lubricating, chain tensioning and changing accessories. Improperly
tensioned or lubricated chain may either break or increase the chance for kickback.
We have also shared a link below, Greenworks saw assembly and operation.
https://youtu.be/rFsPTdG82nM
Should you have any further questions or warranty needs, contact us through Live Chat on www.greenworkstools.com or call Greenworks Pro toll-free helpline 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Thank you for the detailed review. We are sorry to hear of the issues have experienced when using the 80V 10" pole saw.
Here you will find a few operational tips in the hopes they provide a better user experience.
When cutting a limb that is under tension be alert for spring back. When the tension in
the wood fibers are released the spring loaded limb may strike the operator and/or throw the
pole saw out of control.
New chain tends to stretch; and it is recommend to check chain tension frequently. Chain tensioned while warm may be too tight upon cooling. Check the “cold tension” before next
use. Follow instructions for lubricating, chain tensioning and changing accessories. Improperly
tensioned or lubricated chain may either break or increase the chance for kickback.
We have also shared a link below, Greenworks saw assembly and operation.
https://youtu.be/rFsPTdG82nM
Should you have any further questions or warranty needs, contact us through Live Chat on www.greenworkstools.com or call Greenworks Pro toll-free helpline 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com
Posted by: Joeirishsteel
from Georgia
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] The pole saw has good balance and is easy to use . It cuts quickly and of course it starts easily.
Pros: Convenient, Easy to Use, Quiet, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Way too cumbersome and heavy.
on August 5, 2024
Posted by: Calpilot
[This review was collected as part of a promotion.] I have several Greenworks tools and have been very happy with them. Unfortunately, this tool is a disappointment. I used it for the first time today and it is very heavy and cumbersome to use. It is a fixed length and can't be shortened. Its 9 foot length makes it unwieldily to transport and to store. It really needs to be easier to collapse for storage. I really wish this tool used the same small motor and bar from the 24V hand held chain saw with the 6" bar. That would really improve the usability of this tool. I do not recommend it.
Response from greenworkstools.comBy Greenworks, August 6, 2024
Hello Calpilot.
Thank you for reaching out to us. We regret to hear that you do not recommend this product. Your honest input is appreciated as we are always looking for areas to further improve our products to ensure our customers are completely satisfied. If you have questions and would like us to investigate this with you, we would be more than happy to discuss the matter with you please start a Live chat on www.greenworkstools.com or contact Greenworks at 1-888-909-6757 (1-888-90WORKS). We would be happy to help!
Thank you for reaching out to us. We regret to hear that you do not recommend this product. Your honest input is appreciated as we are always looking for areas to further improve our products to ensure our customers are completely satisfied. If you have questions and would like us to investigate this with you, we would be more than happy to discuss the matter with you please start a Live chat on www.greenworkstools.com or contact Greenworks at 1-888-909-6757 (1-888-90WORKS). We would be happy to help!
Written by a customer while visiting greenworkstools.com
Posted by: Ssfree
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] The saw end is a little heavier than I thought it would be, That being said, I am a female with not much upper body muscle, but I was able to use the saw for several hours. Seems to have good battery life. I would buy again and recommend to a friend.
Pros: Convenient, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Exactly what I needed!
on July 26, 2024
Posted by: Dnkwillard
from Downs, IL
Gender:Male
[This review was collected as part of a promotion.] Bought this primarily to get ready for hunting in the fall. I’m amazed how well the battery holds up. I get tired before the battery gets low! Cuts limbs and small trees with ease. One of my best purchases!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Bglastetter1
from Texas
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I took this pole saw to a friend's house to trim an overgrown tree that threatened the neighbors fence. We were totally surprised how well it cut through the branches. Everyone kept asking me what brand it was.
No, I would not recommend this to a friend.
Written by a customer while visiting greenworkstools.com