Customer reviews from Sony.com.au
Sony - WH-1000XM5 Noise-Canceling Wireless Over-Ear Headphones (International Version) - Black
Average customer rating
4.4 out of 5
4.4
(293 Reviews)
Open Ratings Snapshot
Rating breakdown 293 reviews
5 Stars
192
4 Stars
59
3 Stars
19
2 Stars
9
1 Star
14
86%of customers recommend this product. 
(
230 out of 267
)
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Customer Reviews for Sony - WH-1000XM5 Noise-Canceling Wireless Over-Ear Headphones (International Version) - Black
Customer Rating
5 out of 5
5
I love them.
on August 29, 2022
Posted by: Hazele
Gender:Female
I bought this a couple of weeks ago. It's taken me a while to get used to the controls and the settings in the app but, I think I'm finally getting the hang of using it. I did have a problem that took me a while to fix. The headphones kept pausing over and over again and it was really annoying, until I found the sound settings on the app and realised it was set to pause automatically when I was talking to someone.
I was singing along and the headphones thought I was talking to someone and pausing haha. Now I know to turn that feature off when I'm alone and want to sing along.
The sound is good and they are comfortable to wear.
I would recommend this to a friend!
Written by a customer while visiting Sony.com.au
Customer Rating
5 out of 5
5
WH-1000XM5
on August 30, 2022
Posted by: Rosscopico
Gender:Male
Bought these for my birthday due to a change of position involving lots of travel. Couldn’t be happier with them. Although they were quite expensive they feel top quality and sound amazing. The noise canceling is amazing and the ambient mode is unexpected good.
I can’t recommend these enough
I would recommend this to a friend!
Written by a customer while visiting Sony.com.au
Customer Rating
4 out of 5
4
Great sound, some flaws
on September 13, 2022
Posted by: Rickalot
Gender:Male
Great sound, although some disparity in heavy bottom end clarity sometimes.
The app is a little clunky sometimes.
Headband not as comfy as some of the competitors.
All in all, very good headphones, but there are some flaws
I would recommend this to a friend!
Written by a customer while visiting Sony.com.au
Customer Rating
5 out of 5
5
Best ANC and Great Sound
on September 14, 2022
Posted by: Spiridon
Gender:Male
I bought it 2 weeks ago. I was amazed by how advanced the ANC had become! And after tuning the equalizer for a week or so, I'm now very satisfied with the sound quality. Equalizer is a game changer with this headphones. Also be aware it takes about a week to stop feeling pain wearing these for long hours.
I would recommend this to a friend!
Written by a customer while visiting Sony.com.au
Customer Rating
5 out of 5
5
Great buy
on September 18, 2022
Posted by: markab29
Gender:Male
I bought the WH-1000XM5 for use in an open-plan office. Tremendous noise cancellation and excellent sound. I find they are a little loose-fitting, but that is a personal preference. Recommended, but pricey.
I would recommend this to a friend!
Written by a customer while visiting Sony.com.au
Customer Rating
5 out of 5
5
ANC & Sound, great
on October 1, 2022
Posted by: ToddA
Gender:Male
Bought these recently after an airing forever for a local shop to have stock.
Moving from the MX4, I was not sure what to expect, but sound quality and ANC are amazing, a worthy upgrade, and super light.
Planning to do a lot of travel with these soon too, so battery life will be put to the test!
I would recommend this to a friend!
Written by a customer while visiting Sony.com.au
Customer Rating
4 out of 5
4
A calming effect
on October 11, 2022
Posted by: GregS
Gender:Male
I purchased these a couple of months ago, The reason was for the noise cancelling for air flights and I was not let down, they are comfortable to wear and meet all other expectations.
I would recommend this to a friend!
Written by a customer while visiting Sony.com.au
Customer Rating
2 out of 5
2
Needs better firmware
on October 11, 2022
Posted by: TPez
Gender:Male
Although the hardware of the device is good, the software and firmware issues have been extremely disappointing. I have had a myriad of connection issues and the android sony app leaves me wanting a lot more. Currently sending back my pair for review due to all the issues I have had. Overall I would not purchase again, as these issues have made them almost unusable.
No, I would not recommend this to a friend.
Written by a customer while visiting Sony.com.au
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