Customer reviews from Sony.com.au
Sony - WH-1000XM5 Noise-Canceling Wireless Over-Ear Headphones (International Version) - Black
Average customer rating
4.4
(293 Reviews)
Rating breakdown 293 reviews
5 Stars
192
4 Stars
59
3 Stars
19
2 Stars
9
1 Star
14
86%of customers recommend this product.
(
230 out of
267)
Customer Reviews for Sony - WH-1000XM5 Noise-Canceling Wireless Over-Ear Headphones (International Version) - Black
Customer Rating
5
WH1000XM5B
on December 17, 2025
Posted by: SP831
Sony never disappoint with Headphones technologies. Keep doing best and love my new purchase.
I would recommend this to a friend!
Written by a customer while visiting Sony.com.au
Customer Rating
5
Nice product
on December 25, 2025
Posted by: Suthepe
Gender:Male
I bought this 2 years ago and have been very pleased with its quality and performance.
I would recommend this to a friend!
Written by a customer while visiting Sony.com.au
Customer Rating
4
Bought as gift2
on December 29, 2025
Posted by: Durrie
I purchased these headphones and a second pair, as gifts for other people. Your sales workflow in the online store doesn't appear to accommodate such a circumstance for existing members. I now recieve emails like this, and all of the helpful informational ones for new owners twice as if I'm a new user/owner, whereas my own set of headphones was already registered through the site and app. It's quite annoying, and I imagine a real pain in the neck to try and sort it out with your systems. So hopefully it will stop when the recipients register their ownership.
I would recommend this to a friend!
Written by a customer while visiting Sony.com.au
Customer Rating
1
Unit buzzing
on January 5, 2026
Posted by: BWooods
Gender:Female
I broke the last pair of headphones I owned… when I enquired with Sony about getting them fixed they offered a really great discount on just replacing them. So, I went for it but the first time I put the new pair on I noticed a buzzing sound in the left ear. I’ve been calling, emailing and chatting with Sony almost daily and struggling to get them to commit to just swapping them out for a new pair. I know these things happen but I don’t understand why I have to continually chase them to get this sorted. I just want a new pair of headphones that work without static or buzzing. #sigh
No, I would not recommend this to a friend.
Written by a customer while visiting Sony.com.au
Customer Rating
5
Best Headphones
on January 8, 2026
Posted by: SatchienV2006
Gender:Male
Iit was a New Years or Late Christmas Gift for my Dad.
I would recommend this to a friend!
Written by a customer while visiting Sony.com.au