Customer reviews from Sony.com.au
Sony - WH-1000XM5 Noise-Canceling Wireless Over-Ear Headphones (International Version) - Black
Average customer rating
4.4
(293 Reviews)
Rating breakdown 293 reviews
5 Stars
192
4 Stars
59
3 Stars
19
2 Stars
9
1 Star
14
86%of customers recommend this product.
(
230 out of
267)
Customer Reviews for Sony - WH-1000XM5 Noise-Canceling Wireless Over-Ear Headphones (International Version) - Black
Customer Rating
4
Not noise cance
on March 21, 2025
Posted by: Jasa14
Gender:Female
I brought these 2mths ago they do not cancel noise as they suggest . I had Wh-1000m4 which were awesome. Upgraded thinking these would be better. Thinking about going back to them
No, I would not recommend this to a friend.
Written by a customer while visiting Sony.com.au
Customer Rating
5
1000xm5b
on March 23, 2025
Posted by: Damo85
Gender:Male
Had these since November 24. Definitely my go to zone out headphones.. great on the plane when I’m travelling for work or even when I need to focus on a project and zone out to some music.
I would recommend this to a friend!
Written by a customer while visiting Sony.com.au
Customer Rating
5
Best headphones
on March 25, 2025
Posted by: Lambo1968
Gender:Male
Upgraded from MX1, super comfortable and light weight. Sound quality is excellent.
I would recommend this to a friend!
Written by a customer while visiting Sony.com.au
Customer Rating
4
Top quality
on March 31, 2025
Posted by: LDK1
Gender:Male
Purchased these as a replacement for my XM4s for work. So far they've done a great job, and even with ANC switched off their construction blocks out extra sounds very well. I find the head band a little uncomfortable across the top of my head, but not so much they're unwearable.
I would recommend this to a friend!
Written by a customer while visiting Sony.com.au
Customer Rating
2
Poor Build!!!
on April 5, 2025
Posted by: Riooo
Gender:Male
XM5 Sounds Great, but XM4 Is the Smarter Buy
The Sony WH-1000XM5 delivers excellent sound and some of the best noise cancellation available today. Audio is clean and immersive, ANC is top-tier, and battery life holds up well. It nails the core audio experience.
The Sony WH-1000XM5 delivers excellent sound and some of the best noise cancellation available today. Audio is clean and immersive, ANC is top-tier, and battery life holds up well. It nails the core audio experience.
But after using it for over a year, the build quality just doesn’t justify the premium. The non-foldable design is less practical for travel, and worse, my hinge became loose shortly after the warranty expired — a serious issue for such an expensive product. The lightweight plastic feels delicate, and long-term durability is questionable.
In contrast, the WH-1000XM4 offers comparable sound and ANC, folds for better portability, and has a proven track record for reliability. It may lack a few minor features like the XM5’s updated mic array, but what it loses in minor tech upgrades, it makes up for in practicality and build.
Unless you’re specifically after the new design or slightly better call quality, the XM4 is the smarter choice — better value, sturdier, and more travel-friendly.
Verdict:
Buy the XM5 for sound only.
Buy the XM4 if you want a more balanced, durable, and travel-ready experience — and save money while you’re at it.
Buy the XM5 for sound only.
Buy the XM4 if you want a more balanced, durable, and travel-ready experience — and save money while you’re at it.
Written by a customer while visiting Sony.com.au
Customer Rating
5
Great device
on April 6, 2025
Posted by: Hitan
Great sound quality
Noise cancellation efficient
👍
Noise cancellation efficient
👍
No, I would not recommend this to a friend.
Written by a customer while visiting Sony.com.au
Customer Rating
5
Great product
on April 7, 2025
Posted by: BennyBoy
Gender:Male
Bought these over the Bose equivalent and I am not disappointed. The sound quality is awesome and they hook up without any fuss. Great product!
I would recommend this to a friend!
Written by a customer while visiting Sony.com.au