Customer reviews from keurig.com
Keurig - K-Express Essentials Plus, Iced and Hot Single-Serve K-Cup Pod Coffee Maker - Gray
Average customer rating
4.6
(259 Reviews)
Rating breakdown 259 reviews
5 Stars
207
4 Stars
35
3 Stars
5
2 Stars
2
1 Star
10
78%of customers recommend this product.
(
53 out of
68)
Customer Reviews for Keurig - K-Express Essentials Plus, Iced and Hot Single-Serve K-Cup Pod Coffee Maker - Gray
Posted by: Shayla Sarkela
Verified Purchase:Yes
This is the most horrible Keurig I’ve ever owned. Shortly after purchasing, it began to have trouble brewing 10 ounces of hot coffee, it would only brew about 3 ounces and it would shut itself off. It would also make a huge mess. I called and complained, got a new one under warranty. Plugged the new one in and it couldn't even pump any water at all. Unreal. These are cheaply made and this model is clearly defective. I was unbelievably frustrated so I bought a different model Keurig, if this new one starts to have issues I will not purchase another Keurig again. They aren’t as good as they used to be. :(
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Teeh
Verified Purchase:Yes
replacement didnt work either and continue to have the same issue. no hot water
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Greg1977
Verified Purchase:Yes
This is a warranty replacement unit and it already is acting up on me. Runs but doesn't dispense water.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: TO primo
Verified Purchase:Yes
Was quick and new even came with a gift thanks the process was easy
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Anonymous
Verified Purchase:Yes
Absolutely love it, as always love the products!!
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, August 14, 2025
Thank you for your review and feedback! Happy brewing, Lisa!
Written by a customer while visiting keurig.com
Posted by: Anonymous
Verified Purchase:Yes
It's just me so this Keurig is great for now! Hot coffee on a dime & iced if you prefer!
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: debbiew52
Verified Purchase:Yes
Lovely, works great and fast. I do, however, wish that the cord came out of the side slightly so that i can keep it right up against my backsplash.
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, August 15, 2025
We are glad you are loving your coffee maker! Thank you for taking the time to share this feedback! Enjoy!
Written by a customer while visiting keurig.com
Posted by: Maxbuldog
Verified Purchase:Yes
My wife is really happy with her replacement Keurig, especially since the iced coffee maker is working this time.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com