Customer reviews from keurig.com
Keurig - K-Express Essentials Plus, Iced and Hot Single-Serve K-Cup Pod Coffee Maker - Gray
Average customer rating
4.6
(262 Reviews)
Rating breakdown 262 reviews
5 Stars
209
4 Stars
35
3 Stars
6
2 Stars
2
1 Star
10
78%of customers recommend this product.
(
53 out of
68)
Customer Reviews for Keurig - K-Express Essentials Plus, Iced and Hot Single-Serve K-Cup Pod Coffee Maker - Gray
Posted by: Shayla Sarkela
Verified Purchase:Yes
This is the most horrible Keurig I’ve ever owned. Shortly after purchasing, it began to have trouble brewing 10 ounces of hot coffee, it would only brew about 3 ounces and it would shut itself off. It would also make a huge mess. I called and complained, got a new one under warranty. Plugged the new one in and it couldn't even pump any water at all. Unreal. These are cheaply made and this model is clearly defective. I was unbelievably frustrated so I bought a different model Keurig, if this new one starts to have issues I will not purchase another Keurig again. They aren’t as good as they used to be. :(
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Anonymous
Verified Purchase:Yes
Thank you for honoring your warranty and sending a new Keurig. I love my Keurig and I appreciate the company standing behind their product.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Rebecca Hurt
Verified Purchase:Yes
The keurig that was sent to replace my old one is doing the same thing. I will not make the correct ounces of coffee.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Candy83
Verified Purchase:Yes
This machine is horrible. I purchased one and it do work correctly and I received a replacement and it doesn’t work either.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Helpful
Verified Purchase:Yes
We love our Keurig. When we were having problems with it, I contacted them and within just 4 days we were sent a new Keurig! The service was quick and efficient!
Written by a customer while visiting keurig.com
Posted by: K purchaser
Verified Purchase:Yes
My 1st brewer stopped working after 8 months and Keurig replaced it. It took several phone calls and emails but they got the job done. Thank you Keurig
Written by a customer while visiting keurig.com
Posted by: Anonymous
Verified Purchase:Yes
i love this coffee maker, only thing is that when i descaled it, it stopped working and had only had it for 5 months. when i called keurig they replaced it with a new one. Love it and i would've bought another one even if they hadn't replaced it.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: A repeat offender
Verified Purchase:Yes
So far so good. The last one lasted a while before it had issues.
Written by a customer while visiting keurig.com