Customer reviews from greenworkstools.com
Greenworks - 24V 12" Cordless String Trimmer/Edger and Leaf Blower Combo Kit, 2.0Ah Battery and Charger Included - Green
Average customer rating
4.7
(951 Reviews)
Rating breakdown 951 reviews
5 Stars
772
4 Stars
123
3 Stars
19
2 Stars
14
1 Star
23
95%of customers recommend this product.
(
776 out of
814)
Customer Reviews for Greenworks - 24V 12" Cordless String Trimmer/Edger and Leaf Blower Combo Kit, 2.0Ah Battery and Charger Included - Green
Customer Rating
1
Thought I was paying for new?!?
on November 14, 2023
Posted by: TieHand
from Albuquerque, NM
Gender:Male
[This review was collected as part of a promotion.] Purchased this kit as a gift. Thought I’d be receiving new product in gift quality condition. What I received was obviously previously opened and returned. Boxes in terrible shape and the jack even has evidence of use on its base. Very disappointed and cannot recommend anyone do business with this company.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, November 16, 2023
Hello TieHand,
Thank you for taking the time to share your experience. We are sorry that your order arrived with some cosmetic imperfections. We would be interested in gathering more details regarding this experience so that we can appropriately address your concern. Please reach out to our team directly at 1-888-909-6757 (1-888-90WORKS) or start a live chat on www.greenworkstools.com
Thank you for taking the time to share your experience. We are sorry that your order arrived with some cosmetic imperfections. We would be interested in gathering more details regarding this experience so that we can appropriately address your concern. Please reach out to our team directly at 1-888-909-6757 (1-888-90WORKS) or start a live chat on www.greenworkstools.com
Written by a customer while visiting greenworkstools.com
Customer Rating
2
60V 700 CFM Blower good - battery arrived dead.
on October 7, 2023
Posted by: Mike222
Product arrived on time - the blower works, the charger works, but the included 5.0 Ah battery is defective. The blower and charger work quite well with my other 60V batteries, but the included battery won't charge or operate - both new and old chargers indicate a defective battery. No apparent damage to the packaging as shipped.
Response from greenworkstools.comBy Greenworks, October 10, 2023
Hello Mike222
We are sorry to hear about this experience! It sounds like you will need to contact us directly some further information would be required to be better assist, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call Contact Greenworks Pro toll-free helpline at 1-855-345-3934. All we ask that you have access to the unit, serial number, and receipt so that we can complete troubleshooting with you and gather necessary unit information, and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to speaking to you.
We are sorry to hear about this experience! It sounds like you will need to contact us directly some further information would be required to be better assist, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call Contact Greenworks Pro toll-free helpline at 1-855-345-3934. All we ask that you have access to the unit, serial number, and receipt so that we can complete troubleshooting with you and gather necessary unit information, and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to speaking to you.
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Battery drains if left in.
on June 19, 2023
Posted by: Yams
from CT
I love this blower and have ditched my messy gas blower. The force at high is awesome. Use it to blow dry my car when detailing it. Around the yard, garage, etc. it’s great. The problem I have been experiencing is the battery. It use to hold my charge between uses now when I leave battery in fully charged after a couple of days I go back to use it and the battery is completely dead. Thankfully I have a second battery I keep fully charged as back up when I need to use it. This should not be an issue for a blower that isn’t that old or heavily used. Disappointed.
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, June 20, 2023
Hello Yams
Thank you for your honest feedback! When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging. It is recommended to store the battery with a full charge, and if it is being stored for a period where no use is expected, to check on the charge every couple of months. If you notice the charge has dropped, we advise charging the battery back up to full before returning it to its safe storage place. Following these steps will ensure you receive the most of the battery life.
Should you have any questions or warranty needs, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at Greenworks Pro toll-free helpline at 1-855-345-3934.
Thank you for your honest feedback! When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging. It is recommended to store the battery with a full charge, and if it is being stored for a period where no use is expected, to check on the charge every couple of months. If you notice the charge has dropped, we advise charging the battery back up to full before returning it to its safe storage place. Following these steps will ensure you receive the most of the battery life.
Should you have any questions or warranty needs, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at Greenworks Pro toll-free helpline at 1-855-345-3934.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
I'm shocked at the performance!
on April 23, 2023
Posted by: Mike A.
from Somersworth NH
Gender:Male
I purchased this BP unit to replace an older, gas, and mediocre BP unit I bought at a big box store several years ago. The gas mix, plug, and small engine became an issue, so I'm already in the Greenworks ecosystem (chainsaw, snow blower, trimmer), so I figured to give this a try. The 824cfm is a great upgrade from my smaller 500cfm unit and it's so quiet - with the immediate on and off. The only thing I'd recommend for Greenworks to change is the Instruction booklet is a little too vague on putting the unit together out of the box.
Pros: Convenient, Cost-Saver, Easy to Use, Quiet, Durable, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Not a winter tool for most people
on March 25, 2023
Posted by: Bubafish
from Van Buren ME
Gender:Male
HI I would not recomend this for most people who hope to move much snow without constant restarts. The restarts aside ( you learn just how much it will take and you go with it.) My big problem was with the angle adjustment on the discharge shoot. It uses a spring loaded clip to hold the discharge shoot at an angle you desire. First if I recall the instructions to assemble are non existant. But I got it lodged into place and it worked ok for what it did for a storm or two. Then the shoot end came off after putting it back on it would not stay in anything but the most vertical position. Shooting snow straight up is NOT what I was looking for. I improvised a solution(put two wood screws through the plastic to lhold it in place) but this design flaw might want to get looked into.
So for a place Iike I live in (VERY NORTHRN MAINE) we do snow and well to paraphrase Im definitly going to need a bigger boat *)
So for a place Iike I live in (VERY NORTHRN MAINE) we do snow and well to paraphrase Im definitly going to need a bigger boat *)
Pros: Quiet, Environmentally Safe
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, March 29, 2023
Thank you for your feedback Bubafish. We are sorry to hear that you have experienced an issue with this snow thrower chute. Know that this is not what we expect from our products, and we urge you in the future to contact our customer experience at 1-888-909-6757 (1-888-90WORKS) or start a live chat so that the issue(s) can be diagnosed, unit can be repaired or replaced and improvements can be made for moving forward.
We strive to provide a quality product and a great customer service encounter. It is unfortunate to hear that we did not get the chance to assist you with this matter and further investigate the issue. In the future or for other readers, if you ever experience an issue or have any concerns when using one of our products, please contact us at your earliest convenience to see how we can help.
We strive to provide a quality product and a great customer service encounter. It is unfortunate to hear that we did not get the chance to assist you with this matter and further investigate the issue. In the future or for other readers, if you ever experience an issue or have any concerns when using one of our products, please contact us at your earliest convenience to see how we can help.
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Use silicone lube to solve wet snow chute jamming
on March 16, 2023
Posted by: Snowsight
I have had this for two seasons now. I am in new England so snow can be quite wet. With fluffy light snow this works like a charm, but with heavy wet stuff it turns into a real struggle. "Snow towers" that get stuck in the chute require quite a bit of jostling to get out before you can start using again. Recently I have had better luck with spraying the entire interior of chute as well as the impeller housing with blaster silicone lube. I was surprised at reduction in wet snow jamming the chute issue as a result.
I am sharing this in case others have faced same issue.
if you are in new England and have a medium to large driveway, don't go for single stage snow blower like this as it is quite inadequate for heavy snow storms piling up 1-2 feet of wet snow. Pushing this up even a slight inclined driveway is quite a workout and the only time it is still getting jammed with wet snow even after silicone lube application.
I am sharing this in case others have faced same issue.
if you are in new England and have a medium to large driveway, don't go for single stage snow blower like this as it is quite inadequate for heavy snow storms piling up 1-2 feet of wet snow. Pushing this up even a slight inclined driveway is quite a workout and the only time it is still getting jammed with wet snow even after silicone lube application.
On the plus side, I like the battery system. I have three 60v 4ah. So far what I have found out by comparing with competitor's battery system is that green works batteries charge the fastest which is a really nice feature. I do feel however that other brands have invested more in better auger design and offered all metal augers as well as more sophisticated augers that Green works has completely neglected. When I bought this, the two stage was not available, and I really loved the 25 inch mower that I had bought with two batteries from green works, so took a chance with this machine which is decent for small jobs but not adequate for me.
I am also very surprised/ disappointed at how high the two stage has been priced. I hope it will not be the case by next season as this machine has only been released for the first time.
Response from greenworkstools.comBy Greenworks, Customer Care, March 21, 2023
Thank you for your review Snowsight. We are sorry to read that you are not completely satisfied with this product. For best use in heavy or wet snow, you will want to move less at once and move a little quicker. Once a full pass has been completed, only move about a third of the width of the unit with each pass going forward. This will help with the load acting against the unit and should hopefully assist in a more enjoyable user experience. Believe it or not, your chute can clog from simply not moving fast enough. As you move faster, the impeller pushes snow out with more force, hopefully throwing in further. It also helps to keep a tool nearby that can be used to poke the ice/snow down when it gets clogged. Never put a tool in while the unit is running and make sure the impeller has completely stopped moving first. If you find that you are still experiencing an issue, please Greenworks Pro toll-free helpline at 1-855-345-3934. for further troubleshooting.
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Clogs pretty easily
on March 14, 2023
Posted by: bob43
from new york
I like this but I think they made the discharge chute too narrow. It also has these ledges on the underside/bottom of the chute where the discharge auger is that is just asking to get clogged up. If it was made to be more rounded and the discharge chute was a little wider, I think this would be a winner.
Response from greenworkstools.comBy Greenworks, Customer Care, March 15, 2023
Hello bob43,
We thank you for taking the time to provide us your feedback in this matter. We have passed your suggestion on to the proper channels, as we are always looking to make improvements for the future! Thank you again for your interest in our tools!
We thank you for taking the time to provide us your feedback in this matter. We have passed your suggestion on to the proper channels, as we are always looking to make improvements for the future! Thank you again for your interest in our tools!
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Not great, needs some work
on March 14, 2023
Posted by: GreenW Fan
from boston
I love Greenworks and have all the lawn care tools, zero turn, push mower, 1 stage snow blower etc. I was the first in line to order this 2 stage blower, I was waiting for the past 2 years for them to release this. I wish I had waited, maybe it is because it is the 1st generation and still need to work the kinks out but it is not as powerful as other 2 stage battery blowers.
The last 2 storms have been decent snow, 6 inches or so and a little wet and heavier than normal but this 2 stage keeps on stalling out. I spend more time cleaning out the snow than blowing snow. I am not an electrical engineer but I think the sensors are too sensitive. There were a few times that it stalled out and it wasn't even clogged. I had 3 fully charged batteries and auger on high and would only go half width of the blower at a time and still it would stall out every few feet. This should be much more powerful than this and be able to eat through more snow than I was throwing at it.
I am pretty frustrated with my experience with this equipment so far.
I will say that I had an issue with my zero turn and the Greenworks customer service is outstanding so this the main reason I continue to support Greenworks and buy all their products. As expensive as everything is, the great customer service is a huge piece of mind.
Response from greenworkstools.comBy Greenworks, Customer Care, March 15, 2023
Hello GreenW Fan,
Thank you for taking the time to share your experience with us! We are committed to making sure our customers are 100% satisfied with the quality and durability of their purchase. We really appreciate you letting us know about your excellent customer service you received. We look forward to your follow post, please keep us updated!
Thank you for taking the time to share your experience with us! We are committed to making sure our customers are 100% satisfied with the quality and durability of their purchase. We really appreciate you letting us know about your excellent customer service you received. We look forward to your follow post, please keep us updated!
Written by a customer while visiting greenworkstools.com