Customer reviews from greenworkstools.com
Greenworks - 24V Cordless White Deluxe Stick Vacuum with (2) 4.0 Ah USB-C Batteries and 30-Minute Super Charger
Average customer rating
4.2
(133 Reviews)
Rating breakdown 133 reviews
5 Stars
87
4 Stars
18
3 Stars
10
2 Stars
5
1 Star
13
82%of customers recommend this product.
(
75 out of
92)
Customer Reviews for Greenworks - 24V Cordless White Deluxe Stick Vacuum with (2) 4.0 Ah USB-C Batteries and 30-Minute Super Charger
Customer Rating
5
Good for indoor but on high power batttey only 9 m
on February 24, 2026
Posted by: Mani1317
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Good for indoor but on high power batttey only 9 minutes
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Ok for the price I guess
on February 22, 2026
Posted by: Tim 15
Gender:Male
We’ve had this for about 3 years now and the battery life is really bad and now the battery charging station isn’t registering the batteries being on the unit. The price is why we bought it as a second vacuum for upstairs but the Dyson we have is significantly better, but it’s also 2x’s as expensive.
Pros: Cost-Saver
Response from greenworkstools.comBy Greenworks, February 23, 2026
Hello Tim 15.
Thank you for your honest feedback regarding the Greenworks 24V Cordless Battery White Stick Vacuum w/ 4.0Ah USB-C Battery & Charger.
After approximately three years of use, noticeable battery degradation can occur, as lithium-ion cells naturally lose capacity over repeated charge cycles and time. However, the charging dock no longer recognizing the battery is not expected behavior and may indicate one of the following:
A failed charging dock (internal contact or PCB issue)
Battery terminal contamination (dust/debris on contacts)
A battery pack that has reached end-of-life or developed a fault
Recommended Troubleshooting
Inspect and gently clean the battery and charger contacts with a dry cloth.
Ensure the charger is plugged directly into a working wall outlet (not a power bar).
Confirm the LED indicator behavior on the charger (no light, flashing, solid, etc.).
If the charger is not registering the battery at all (no indicator response), it could possibly be a charger issue rather than just reduced battery runtime.
While we understand the comparison to your Dyson unit, performance differences often correlate directly with motor wattage, battery amp-hour capacity, and price tier. That said, the vacuum should still provide reliable secondary-use performance when functioning correctly.
After attempting the troubleshooting tip and, the problem persists. We recommend contacting our customer success team for assistance with properly submitting a warranty claim. They can be reached either using the online chat function, on Greenworks Tools page, accessible by clicking “Chat Now” in the bottom corner of your screen, Chat with a Live Agent or by calling 1-888-909-6757. So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided.
Thank you for your honest feedback regarding the Greenworks 24V Cordless Battery White Stick Vacuum w/ 4.0Ah USB-C Battery & Charger.
After approximately three years of use, noticeable battery degradation can occur, as lithium-ion cells naturally lose capacity over repeated charge cycles and time. However, the charging dock no longer recognizing the battery is not expected behavior and may indicate one of the following:
A failed charging dock (internal contact or PCB issue)
Battery terminal contamination (dust/debris on contacts)
A battery pack that has reached end-of-life or developed a fault
Recommended Troubleshooting
Inspect and gently clean the battery and charger contacts with a dry cloth.
Ensure the charger is plugged directly into a working wall outlet (not a power bar).
Confirm the LED indicator behavior on the charger (no light, flashing, solid, etc.).
If the charger is not registering the battery at all (no indicator response), it could possibly be a charger issue rather than just reduced battery runtime.
While we understand the comparison to your Dyson unit, performance differences often correlate directly with motor wattage, battery amp-hour capacity, and price tier. That said, the vacuum should still provide reliable secondary-use performance when functioning correctly.
After attempting the troubleshooting tip and, the problem persists. We recommend contacting our customer success team for assistance with properly submitting a warranty claim. They can be reached either using the online chat function, on Greenworks Tools page, accessible by clicking “Chat Now” in the bottom corner of your screen, Chat with a Live Agent or by calling 1-888-909-6757. So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Do not recommend
on February 14, 2026
Posted by: Lee E
Do not recommend. The suction power will not pick up things even on a smooth floor after multiple passes.
Response from greenworkstools.comBy Greenworks, February 17, 2026
Hello Lee E.
Thank you for sharing your experience with the 24V Stick Vacuum. We are sorry to hear that the suction performance has not met your expectations.
If the unit is not picking up debris on smooth flooring after multiple passes, there are a few technical factors that may be affecting performance.
1. Airflow restriction: Check for blockages in the floor head, wand, dustbin inlet, and filter housing. Even minor obstructions can significantly reduce suction.
2. Filter condition: A clogged or improperly seated filter will restrict airflow. Ensure the filter is clean, fully dry (if recently washed), and correctly installed.
3. Brush roll engagement. Confirm the brush roll is rotating freely and free from hair or string buildup that could reduce agitation.
4. Dustbin capacity: An overfilled dustbin can impact airflow efficiency.
5. Power mode selection: If the vacuum includes multiple suction modes, verify that it is set to the higher power setting when cleaning heavier debris.
If you have already checked these points and the issue persists, the unit may require inspection under warranty. We recommend contacting Greenworks Customer Success for direct assistance so the team can assess whether a replacement component or service is required.
Thank you for sharing your experience with the 24V Stick Vacuum. We are sorry to hear that the suction performance has not met your expectations.
If the unit is not picking up debris on smooth flooring after multiple passes, there are a few technical factors that may be affecting performance.
1. Airflow restriction: Check for blockages in the floor head, wand, dustbin inlet, and filter housing. Even minor obstructions can significantly reduce suction.
2. Filter condition: A clogged or improperly seated filter will restrict airflow. Ensure the filter is clean, fully dry (if recently washed), and correctly installed.
3. Brush roll engagement. Confirm the brush roll is rotating freely and free from hair or string buildup that could reduce agitation.
4. Dustbin capacity: An overfilled dustbin can impact airflow efficiency.
5. Power mode selection: If the vacuum includes multiple suction modes, verify that it is set to the higher power setting when cleaning heavier debris.
If you have already checked these points and the issue persists, the unit may require inspection under warranty. We recommend contacting Greenworks Customer Success for direct assistance so the team can assess whether a replacement component or service is required.
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
from Macon Ga
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Like Tony The Tiger it’s GREAT. Easy to push and outstanding cleaning power.
Pros: Easy to Use
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
from Omaha
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Battery life at full power is a little underwhelming. Not the biggest fan of the wall mount dock. But for spot cleaning and being a cordless vacuum that shares batteries with my other tools it's hard to complain. Good variety of attachments. Solid suction even on medium power. Would recommend.
Pros: Convenient, Cost-Saver, Easy to Use
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Buggy ap. Looses room maps. Restore does not work
on January 3, 2026
Posted by: Ruralrick
The vacuum works great. Green works replaced the machine when the battery failed. Have never used mop function. The ap is buggy making it unreliable. This is the reason for two stars. It randomly deletes room maps and the restore of a prior map does not work . Would not buy afain
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, January 6, 2026
Hello Ruralrick,
Thank you for sharing your experience with the GRV-5011 2-in-1 Vacuum/Mop. We are glad to hear the unit performs well overall and that our team was able to promptly replace the machine when the battery issue occurred.
We are sorry to hear about the difficulties you have experienced with the app. Reliable mapping and consistent performance are essential for a positive user experience, and we understand how issues such as lost room maps and unsuccessful restores can be frustrating. Your feedback regarding app stability has been documented and shared with our product and software teams for review and improvement.
We appreciate you taking the time to provide balanced feedback, as it helps us continue to improve both our products and the supporting technology. If you ever have specific questions or concerns about our products, contact Greenworks via Live chat on our website (www.greenworkstools.com), call us at 1-888-909-6757 (1-888-90WORKS) or refer to the FAQ ask section of the tool or ask us a question, anytime.
Thank you for sharing your experience with the GRV-5011 2-in-1 Vacuum/Mop. We are glad to hear the unit performs well overall and that our team was able to promptly replace the machine when the battery issue occurred.
We are sorry to hear about the difficulties you have experienced with the app. Reliable mapping and consistent performance are essential for a positive user experience, and we understand how issues such as lost room maps and unsuccessful restores can be frustrating. Your feedback regarding app stability has been documented and shared with our product and software teams for review and improvement.
We appreciate you taking the time to provide balanced feedback, as it helps us continue to improve both our products and the supporting technology. If you ever have specific questions or concerns about our products, contact Greenworks via Live chat on our website (www.greenworkstools.com), call us at 1-888-909-6757 (1-888-90WORKS) or refer to the FAQ ask section of the tool or ask us a question, anytime.
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
from Cleveland, OH
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Best Vacuum I own! Lightweight, soo powerful. Easy to empty, in summary “Perfect!”
Pros: Convenient, Easy to Use, Quiet, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great features
on December 30, 2025
Posted by: Kk33
from Lake Geneva, Wi
Gender:Female
[This review was collected as part of a promotion.] I bought this for a Christmas gift for Mr. Was tired of hauling out the big heavy vacuum. Love how lite weight it is and love all the attachments
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com