Customer reviews from greenworkstools.com
Greenworks - 60V 17" Brushless (Push) Mower + 60V 13" String Trimmer, with 4Ah Battery and 3A Charger - Green
Average customer rating
4.6
(142 Reviews)
Rating breakdown 142 reviews
5 Stars
107
4 Stars
23
3 Stars
6
2 Stars
2
1 Star
4
94%of customers recommend this product.
(
116 out of
123)
Customer Reviews for Greenworks - 60V 17" Brushless (Push) Mower + 60V 13" String Trimmer, with 4Ah Battery and 3A Charger - Green
Customer Rating
3
Failure to describe circuit breaker on handle which fails occasionally
on September 18, 2022
Posted by: FooleMeTwice
from Oregon
Gender:Male
Uneven cut (Mohawk) was my biggest complaint until I packed it up to go 200 miles to mow some property, only to have the infamous BEEP-BEEP. After returning home from my wasted trip and diving into it I found there is a 'circuit breaker' toggle on the bottom of the handle (switch side) which was not clearing. Disconnecting it (remove covers - 2 wire blue/white) resulted in proper starting. I depressed the CB several times until it felt released and reconnected it with proper operation.
There is NO description of this all black switch as to purpose or replacement availability in the provided manual.
Would not buy again, I feel lucky the controller board didn't fail, I see that happens as well.
There is NO description of this all black switch as to purpose or replacement availability in the provided manual.
Would not buy again, I feel lucky the controller board didn't fail, I see that happens as well.
Auto speed sensing is slow to react to heavy patches, get to the end of a row and take more than 3 seconds to turn around and it slows back down, doesn't speed back up until you're halfway down the row.
Bought the 60v String trimmer before all this, so heavy I injured my shoulder using it too long.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, September 20, 2022
Hello FooleMeTwice,
Thank you for your review. We appreciate you taking a moment to share your experience. This is certainly concerning, and we would be happy to investigate your options! Please contact us directly Greenworks Pro toll-free helpline at 1-855-345-3934. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information, and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to making it right.
Thank you for your review. We appreciate you taking a moment to share your experience. This is certainly concerning, and we would be happy to investigate your options! Please contact us directly Greenworks Pro toll-free helpline at 1-855-345-3934. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information, and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to making it right.
Written by a customer while visiting greenworkstools.com
Posted by: Drake 1234
from Mississippi
Gender:Male
Verified Purchase:Yes
Lightweight and easy to use. Battery powers motor easily
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
nice power poor construction
on June 8, 2022
Posted by: mowing guy
from Boulder, CO
Gender:Male
this 17" mower has great power, does a fantastic job cutting, but the all plastic construction did not last the first mowing, the height adjustment does not hold and drops down as you mow. customer service has been great about refund and I'll try a 21" mower with a metal level for height adjustment
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, June 9, 2022
Hello mowing guy,
Thank you for your review. Sorry to hear that you are having an issue with our product. We see that you have been in contact with Greenworks customer care, and we are happy they were able to support you with this warranty claim. We take each matter very seriously and want to make sure you are happy. At Greenworks we stand behind each product we manufacture. We really appreciate you letting us know and apologize for your experience.
We look forward to your follow up post!
Thank you for your review. Sorry to hear that you are having an issue with our product. We see that you have been in contact with Greenworks customer care, and we are happy they were able to support you with this warranty claim. We take each matter very seriously and want to make sure you are happy. At Greenworks we stand behind each product we manufacture. We really appreciate you letting us know and apologize for your experience.
We look forward to your follow up post!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Peppy little mower!
on June 7, 2022
Posted by: QueenOfTheGreen
from Arkansas
Gender:Female
I've used Neuton battery- power mowers for years, preferring the smaller one for maneuverability, & I'm so thrilled to replace it with this Greenworks mower. It was easy to set up & understand- very similar operation- but with a modern LI-ion battery that charges much faster. The mower itself has more power- the trade off is a shorter run-time, but I got an extra battery & used one for my front yard & the other for my back yard, & didn't run out of power either time. (They seem to run longer than the promised 30 minutes.) I love the eject button for the battery- it's very helpful for anyone with smaller hands or arthritis. Since this mower is 2" wider than my old one, and is much lighter, I get my mowing done faster & easier- that's a win!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Should have bought this years ago
on June 2, 2022
Posted by: Yanaki
from LI, NY
Gender:Male
Great mower.......light as a feather and powerful. Easy to set up and use.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Osprey 49
Verified Purchase:Yes
I find it easy to use, much lighter than my gas mower was. Battery charges fairly quickly, fortunately I have two batteries because I also have a Greenworks snow shovel that uses the same size battery, I will say it is louder than I expected. Would recommend to anyone with a small to medium lawn. My1/4 acre lot takes two to three battery charges depending on how high I let the grass get. Have used as a mulching mower and with the catcher. Very satisfied with the job it does. I am a 72 year old male and it easy for me to handle. I think it was a good value for the price.
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Hard to set up
on May 28, 2022
Posted by: Maverick
from Labelle, FL
Gender:Male
I can't seem to figure out how to lock down the bottom of the handle and the instructions don't address this feature
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, June 1, 2022
Hello Maverick,
Sorry to hear of the challenge you are experiencing. To connect lock down the cam lock.
1. Align the holes in the upper handle and the lower handle.
2. Put the cam locks through the holes.
3. Tighten the knobs onto the cam locks.
4. Do the same operation on the other side.
If this does not resolve the issue, please contact Greenworks Pro toll-free helpline at 1-855-345-3934.
Sorry to hear of the challenge you are experiencing. To connect lock down the cam lock.
1. Align the holes in the upper handle and the lower handle.
2. Put the cam locks through the holes.
3. Tighten the knobs onto the cam locks.
4. Do the same operation on the other side.
If this does not resolve the issue, please contact Greenworks Pro toll-free helpline at 1-855-345-3934.
Written by a customer while visiting greenworkstools.com
Posted by: MisterD
from Minneapolis, MN
Gender:Male
Verified Purchase:Yes
I've had a corded lawn mower for 5 years and I wanted a battery powered one that had a bagger. I don't have a large lawn so the 17" model with 60V looked good to me. It has been great. My neighbor saw me assembling it and got one for himself and got rid of his gasoline mower. He said "nice and quiet."
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com