Hello IA123.
Thank you for sharing your feedback. We understand how important it is to achieve the expected runtime for your yard. Actual performance can vary depending on grass conditions, cutting height, and mowing pace, thicker or taller grass can place a higher load on the mower and reduce runtime. To help improve performance, make sure the battery is fully charged before use, try mowing when the grass is dry, and start with a higher deck setting for the first pass in dense areas. It may also help to mow at a steady pace and avoid forcing the mower through especially thick patches. If the runtime continues to fall significantly short of expectations, we recommend reaching out to customer success so the team can review your specific setup and assist further. They can be reached either using the online chat function, on Greenworks Tools page, or by calling 1-888-909-6757.

Hello Kathy1.
Thank you for sharing your feedback. We are glad to hear that you enjoy your mower when it is working properly. If you are experiencing difficulty charging the battery or getting the mower to start, a few troubleshooting steps may help. Make sure the battery is fully inserted into the charger and that the charger is connected to a working outlet. If the battery has been stored for an extended period, allow it to remain on the charger for a full charge cycle before use. For the mower, confirm the battery is fully seated in the mower, the safety key is properly installed (if equipped), and the handle is fully extended and locked into position before attempting to start. If the battery is not charging consistently or the mower still will not start after these checks, we recommend contacting Greenworks success for further assistance. They can be reached either using the online chat function, on Greenworks Tools website, or by calling 1-888-909-6757. We appreciate you bringing this to our attention and are happy to hear the mower has been a good fit when operating correctly.