Customer reviews from greenworkstools.com
Greenworks - 60V 17" Brushless (Push) Mower + 60V 13" String Trimmer, 4.0Ah Battery and 3A Charger - Green
Average customer rating
4.6
(129 Reviews)
Rating breakdown 129 reviews
5 Stars
99
4 Stars
20
3 Stars
5
2 Stars
2
1 Star
3
95%of customers recommend this product.
(
108 out of
114)
Customer Reviews for Greenworks - 60V 17" Brushless (Push) Mower + 60V 13" String Trimmer, 4.0Ah Battery and 3A Charger - Green
Customer Rating
5
LOVE it!
on April 21, 2022
Posted by: yuri
from los angeles
Gender:Female
quieter than gas mower & woks awesome! enviromentaly ease on earth too.
Written by a customer while visiting greenworkstools.com
Posted by: Windward
Verified Purchase:Yes
Battery didn't work, hopefully won't be to much of a hassle
Response from greenworkstools.comBy Greenworks, Customer Care , May 2, 2022
Hello Windward,
We really appreciate you letting us know and we apologize for your experience. We see that you have been in contact, and Greenworks Customer Care team are doing their best to work towards a solution. Greenworks is committed to making sure customers are 100% satisfied with the quality and durability of their purchase. We thank you for your patience and understanding as we work to improve this experience for you. Please keep us updated.
We really appreciate you letting us know and we apologize for your experience. We see that you have been in contact, and Greenworks Customer Care team are doing their best to work towards a solution. Greenworks is committed to making sure customers are 100% satisfied with the quality and durability of their purchase. We thank you for your patience and understanding as we work to improve this experience for you. Please keep us updated.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Powerful, quiet, easy to use!
on May 10, 2022
Posted by: KimJ
from Portland, OR
Gender:Female
Love this lawnmower! 60V is definitely more powerful than the 40V, and it's so quiet and easy to use! Definitely recommend!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Hard to set up
on May 28, 2022
Posted by: Maverick
from Labelle, FL
Gender:Male
I can't seem to figure out how to lock down the bottom of the handle and the instructions don't address this feature
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, June 1, 2022
Hello Maverick,
Sorry to hear of the challenge you are experiencing. To connect lock down the cam lock.
1. Align the holes in the upper handle and the lower handle.
2. Put the cam locks through the holes.
3. Tighten the knobs onto the cam locks.
4. Do the same operation on the other side.
If this does not resolve the issue, please contact Greenworks Pro toll-free helpline at 1-855-345-3934.
Sorry to hear of the challenge you are experiencing. To connect lock down the cam lock.
1. Align the holes in the upper handle and the lower handle.
2. Put the cam locks through the holes.
3. Tighten the knobs onto the cam locks.
4. Do the same operation on the other side.
If this does not resolve the issue, please contact Greenworks Pro toll-free helpline at 1-855-345-3934.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Should have bought this years ago
on June 2, 2022
Posted by: Yanaki
from LI, NY
Gender:Male
Great mower.......light as a feather and powerful. Easy to set up and use.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
nice power poor construction
on June 8, 2022
Posted by: mowing guy
from Boulder, CO
Gender:Male
this 17" mower has great power, does a fantastic job cutting, but the all plastic construction did not last the first mowing, the height adjustment does not hold and drops down as you mow. customer service has been great about refund and I'll try a 21" mower with a metal level for height adjustment
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, June 9, 2022
Hello mowing guy,
Thank you for your review. Sorry to hear that you are having an issue with our product. We see that you have been in contact with Greenworks customer care, and we are happy they were able to support you with this warranty claim. We take each matter very seriously and want to make sure you are happy. At Greenworks we stand behind each product we manufacture. We really appreciate you letting us know and apologize for your experience.
We look forward to your follow up post!
Thank you for your review. Sorry to hear that you are having an issue with our product. We see that you have been in contact with Greenworks customer care, and we are happy they were able to support you with this warranty claim. We take each matter very seriously and want to make sure you are happy. At Greenworks we stand behind each product we manufacture. We really appreciate you letting us know and apologize for your experience.
We look forward to your follow up post!
Written by a customer while visiting greenworkstools.com
Posted by: Drake 1234
from Mississippi
Gender:Male
Verified Purchase:Yes
Lightweight and easy to use. Battery powers motor easily
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Failure to describe circuit breaker on handle which fails occasionally
on September 18, 2022
Posted by: FooleMeTwice
from Oregon
Gender:Male
Uneven cut (Mohawk) was my biggest complaint until I packed it up to go 200 miles to mow some property, only to have the infamous BEEP-BEEP. After returning home from my wasted trip and diving into it I found there is a 'circuit breaker' toggle on the bottom of the handle (switch side) which was not clearing. Disconnecting it (remove covers - 2 wire blue/white) resulted in proper starting. I depressed the CB several times until it felt released and reconnected it with proper operation.
There is NO description of this all black switch as to purpose or replacement availability in the provided manual.
Would not buy again, I feel lucky the controller board didn't fail, I see that happens as well.
There is NO description of this all black switch as to purpose or replacement availability in the provided manual.
Would not buy again, I feel lucky the controller board didn't fail, I see that happens as well.
Auto speed sensing is slow to react to heavy patches, get to the end of a row and take more than 3 seconds to turn around and it slows back down, doesn't speed back up until you're halfway down the row.
Bought the 60v String trimmer before all this, so heavy I injured my shoulder using it too long.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, September 20, 2022
Hello FooleMeTwice,
Thank you for your review. We appreciate you taking a moment to share your experience. This is certainly concerning, and we would be happy to investigate your options! Please contact us directly Greenworks Pro toll-free helpline at 1-855-345-3934. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information, and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to making it right.
Thank you for your review. We appreciate you taking a moment to share your experience. This is certainly concerning, and we would be happy to investigate your options! Please contact us directly Greenworks Pro toll-free helpline at 1-855-345-3934. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information, and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to making it right.
Written by a customer while visiting greenworkstools.com