Purchased mower 9/28/2020, delivered on 10/3/2020. Battery is dead and not charging. I left the mower in the box in case it ends up going back. Are the batteries not tested on a charger before being shipped out?
Response from greenworkstools.comBy GreenWorks Tools, GreenWorks Customer Care, October 7, 2020
Hello jwall,
We are sorry to hear about this experience. Please consider giving us a call at 1-888-909-6757 or send an email to info@greenworkstools.com to look into further options for resolution.
I have a 7k lawn with slopes and hills. This mower takes it on like a champ with the 5.0amp battery pack. I only use 1/2-3/4 of the battery to get the entire job done in about an hour. I love how much quieter it is than my neighbors with gas mowers. Most of the time they have no idea when I cut the grass. The height is super easy to adjust with one handle. The self propelled feature really makes the job super easy. Does a great job of mulching grass and leaves. Storing the mower vertically really saves space in my garage.
Mower so light, very easy to push around without activating self propelling function, which made battery last much longer. No gas, oil changes and much quieter than gas-powered mowers.
This has cut the time it takes me to mow my lawn down substantially. Its controls are easy to use. The self-propelled feature can move pretty fast so I still get my exercise chasing after it ;) Or you can set it to go slower if you prefer. I had an issue with the battery and so far customer service for the company has been excellent.
Pretty nice mower so far. I was worried about the batteries not lasting long enough to mow the entire yard but so far so good. Wish it was a little more powerful. Overall happy with the purchase. Comes pretty much put together. Stores away easily when not in use.
Easy to handle. I have fibromyalgia and with that pain everyday. Fibromyalgia has taken much from me but Greenworks has designed a mower I am able to use with much more ease! An easy to use push start button, a lightweight machine, it's kind to our planet, very quiet and a joy to use! Thank you so much for a great mower!!