Customer reviews from greenworkstools.com
Greenworks - 60V 17" Brushless Cordless Push Lawn Mower, 2-in-1 Mulching/Bagging, 4Ah Battery and 3A Charger - Green
Average customer rating
4.6
(3,608 Reviews)
Rating breakdown 3,608 reviews
5 Stars
2,793
4 Stars
519
3 Stars
112
2 Stars
63
1 Star
121
94%of customers recommend this product.
(
2,864 out of
3,052)
Customer Reviews for Greenworks - 60V 17" Brushless Cordless Push Lawn Mower, 2-in-1 Mulching/Bagging, 4Ah Battery and 3A Charger - Green
Customer Rating
2
Not great
on May 4, 2021
Posted by: znova
from Seattle, WA
Got the opportunity to use this mower for a month (cutting lawn four times) and a leading competitors that sells for the same price. The Greenworks PRO was inferior by far. Grass was often nocked down and not cut in spots (brand new blade), mulch was thick and clumpy, and the battery ran out before I could finish my sub .25 acre lawn. I was able to mow the same lawn 2.5 times with competitors same size battery. After actual side by side comparison, I'd say avoid this brand.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, December 3, 2021
Hello znova,
We are sorry to hear that you were not completely satisfied with the run time of this battery when used in this lawn mower. It is important to adjust your mowing techniques to make the most out of the battery life, here are a few mowing tips to help achieve the optimal run time.
1) When cutting thick grass, reduce walking speed in order to allow for a more effective cut and a proper discharge of the clippings.
2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months.
3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily.
4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging.
5) Only use the self-propelled feature when needed.
We hope these tips will help. We would be happy to carry on this conversation to offer some additional suggestions, if you are willing, please submit an email using the customer contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
We are sorry to hear that you were not completely satisfied with the run time of this battery when used in this lawn mower. It is important to adjust your mowing techniques to make the most out of the battery life, here are a few mowing tips to help achieve the optimal run time.
1) When cutting thick grass, reduce walking speed in order to allow for a more effective cut and a proper discharge of the clippings.
2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months.
3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily.
4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging.
5) Only use the self-propelled feature when needed.
We hope these tips will help. We would be happy to carry on this conversation to offer some additional suggestions, if you are willing, please submit an email using the customer contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com
Posted by: Sally L
Verified Purchase:Yes
I have only used it twice and have to get use to the light weight when comparing to the gas lawn mower I used to have. Easy to use and manuver, no more smelly exhaust gas and environmentally friendly.
Written by a customer while visiting greenworkstools.com
Posted by: C Wang
Verified Purchase:Yes
Have used this new lawn mower twice. Overall, I am satisfied with the work it performed. A single 4.0AH battery can finish most of my backyard (around 0.25 acre) with self-propelling feature on (the turbo button was not pressed). With the second one, I can complete my work w/o recharging. The self-propelling mode helps, but the speed may not be as fast (I already adjusted to the highest possible speed) as I had expected when it run over the lawn. The LED light is on when you run the mower, regardless of the lighting condition (it could be a waste under daylight). With battery-powered lawn mower, I can mow my lawn in any pattern I wish for, which was not possible with a corded one.
Written by a customer while visiting greenworkstools.com
Posted by: JK12
from Columbus, OH
Gender:Male
Verified Purchase:Yes
Incredibly lightweight and ultra quiet. Gives the lawn a fantastic cut. It takes about 20 minutes to mow the yard and I have 1/2 to 3/4 of a battery left using one battery. Very happy with this purchase.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Knoxville Convert
Verified Purchase:Yes
It does exactly what the description says it will. Super easy to start. Long battery life. Stores on its side, no gas to buy, use or smell. We love our new mower.
Written by a customer while visiting greenworkstools.com
Posted by: TS Rochester NY
from Rochester NY
Gender:Male
Verified Purchase:Yes
Pretty easy setup, instructions not too clear. Used twice on juicy grass. Once with the bag and once mulching. Cutting was about like with gas on wet grass - I find some uncut after. Did not run turbo. Battery lasts an hour as it should. Nice and quiet, so I could run early morning without bugging people. We've had a 60v snow blower for 4 winters. I use that hard, and it still runs well. Now we have 2 batteries for the machines.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Josh123
Verified Purchase:Yes
Great mower! I am able to get the whole yard mowed with the 2 batteries and a little help from me leaf blower battery. The self propelled speed is better than expected.
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Good machine, documentation not as good
on May 1, 2021
Posted by: RandyAb
from Woodland, WA
I've had this mower for 2 days, so I can't speak to durability yet. I expect it to last though.
I'm giving it a 4 star rating for to Greenwork's communication issues.
Based on my current experience I'd give the machine itself a 5 star review.
I have about 1.5 acres and have only mowed about .5 acres so far. My ground is sandy and very uneven due to moles. The grass was also way past due for mowing. Some clumps of grass were 12" tall or more, but most of the grass was closer to 6".
The mower did very well on the seriously uneven surface. It got most of the tallest grass in one pass and virtually all of it on the second. One pass was fine for the six inch or so grass.
Self-propelled is essential for most of my lawn due to the soft and uneven soil. It wasn't too hard to push with out self-propell on firmer ground.
Self-propell speed is a bit hard to dial in as precisely as I would like, but that probably had a lot to do with soft ground and various heights and thickness of the grass, weeds, and mole hills.
Unfortunately the manual misses a couple of very important pieces of information. You do not have to use both batteries at the same time. If you can finish the job using just the two batteries then the switch-over is great and you are all set. But, if they don't last long enough then use one at a time and recharge the other one at the same time. The battery will charge to over 75% and perhaps as much as 95% while you're using the fresh one. I stopped after 2 hours, but using this technique in sure that 4 hours would be ready to achieve. I'm not sure how long is ok to keep the mirror running, but since you can use 6ah batteries I don't think that 4 hours is even close to an issue.
The grass bag is really easy to put on and take off. The mulch plug is too *once* you figure out how to take it out when you get the mower (pull up and out at the same time). I'm not that only one who initially hated the company for leaving that instruction out. When you get it home getting the mulch plug should not be an issue, but it was. And since sorry was closed at the time it made it all the more disappointing.
The manual is well written except where is isn't :-) Instructions for removing the mulch plug are not present. They don't say why they recommend certain things. Why not leave the batteries in the mower if you're going to use it in a day or two or even a week? What happens if you leave the batteries charging for a day or a week, etc.? Information on the seven height adjustment settings isn't in the manual.
In their website there's a Q&A section. While answers from the staff are gererally good, sometimes they provide incomplete or completely useless answers. Sometimes actual users are required to answer the question that was actually asked.
If anything changes significantly then I'll update my review. I expect to continue loving the mower and wishing the instructions and online answered were more complete. For the most part the instructions are good, but the omissions can be very frustrating.
If give it a 4.5 but it has to be docked for the communication issues. When their answers are marked as unhelpful they need to pay attention and fix them.
There is a bit of a learning curve for a few things, like banking up the mower, but the leaving curve is really short
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com