They have no support for warranty. We received our lawnmower broken. It will not self propel. We have made numerous phone calls to them after waiting 36 min to talk with someone, they gave a number to a repair center 300 miles from us. We called 5 times left messages for over a week with no call back. This company support sucks. Don't buy from them.
Response from greenworkstools.comBy Greenworks , Greenworks Customer Care , July 19, 2021
Hello Boren,
Thank you for your honest feedback! With the spring season here, we have an influx of requests. We apologize for the delays currently taking place! Our team is doing our best to operate under existing guidelines as well to keep everyone safe. We know your time is valuable and our team is working diligently to be in contact with each waiting customer as quickly as we can be while giving each person the attention they deserve. Unfortunately, we understand this is not ideal, but we want to be clear that this is not a normal experience for Greenworks. Please know, that we look forward to assisting you and are very sorry for the delay.
We own this mower for less than a month. So far so good. Hope it will keep this way for a long time. I wish Greenworks had service in our area, for peace of mind.
I purchased one of these 60v 25 inch self propelled mowers in August 2020. I couldn’t be more pleased. It cuts great to where you don’t need to bag the clippings. It’s self propelled with adjustable speeds, the batteries last long enough to easily cut front and back yards. It’s quiet and easy to maneuver. I now purchased a second identical mower as I didn’t want to keep having to carry the mower up and down a set of stairs as the mower is sturdy and weighs about 70 pounds with the batteries removed. Store it indoors outside of the weather. Batteries recharge quickly and automatically switch from depleted battery to fresh battery when mowing. Easily adjustable cutting heights. 4 year warranty. I finally have mowers that are well designed!!!
The 17” Greenworks mower is perfect for our small yard. It is a treat not to have to deal with a gas or corded powered mower. Despite the small size of our yard, it turns out that a corded mower was cumbersome. The cordless 60V mower works like a dream. I also appreciate the capability to switch between mulching and bagging.
The 60V Greenworks mower performs splendidly. I highly recommend it.
I consider myself "traditional", if not "old school" and always purchased gas powered equipment. However, the Greenworks Pro 60V Mower (and the rest of their tools) have moved me into the modern age! After the first 10 minutes, I asked myself why it took me so long to change. Lightweight, capable, well-thought out design such as the Turbo setting for particularly high grass, and the adjustable speeds that actually match a normal walking pace put this mower above the rest. I have a mildly sloped lot that takes about an hour to cut. After my first use I still had power to spare. On my second use, I used the Turbo option quite a bit because of the grass thickness and it STILL had power to spare! I am a Greenworks convert, and have a variety of 40-volt lawn tools as well. I just can't say enough about this product. Perhaps most importantly, my wife used to help me mow to lessen the burden. as it was exhausting using my single-front-wheel-drive gas mower, but before I finished the first cut I "officially relieved her of her grass cutting duties". That is perhaps the greatest benefit of all!! Thank you, Greenworks, for doing this right. Enthusiastically recommended!