Cut quality is disappointing but overall a good mower
on August 1, 2021
Posted by: MakN
from Harrisburg, PA
Gender:Male
The cut quality is disappointing where the mower did not cut grass evenly despite multiple passes. Having two rechargeable batteries is a plus which effectively allow "unlimited" mowing time because you can use one battery while charging the other. Another plus is the 25-ince mowing deck which saves time. Finally, the variable speed self-propelled feature is very nice because it makes mowing effortless. If the cut quality improves, I would give this lawn mower five stars.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks , Greenworks Customer Care, August 3, 2021
Hello MakN,
Thank you for taking the time to provide this feedback. We are sorry to read that you are not completely satisfied with the lawnmower. Try raising the cutting height. Set the mower to the highest cutting height (or 1/3 of the length of grass), mow no more than 1/3 of the total length at a time. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months. This will help with the stress on the mower and will help the grass stay healthy! Additionally, only mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily. We would be interested in gathering more details regarding this experience so that we can appropriately address your concern. Please reach out to our team directly at 1-888-909-6757 or submit an email to info@greenworkstools.com.
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