Customer reviews from greenworkstools.com
Greenworks - 60V 17" Brushless Cordless Push Lawn Mower, 2-in-1 Mulching/Bagging, 4Ah Battery and 3A Charger - Green
Average customer rating
4.6
(3,608 Reviews)
Rating breakdown 3,608 reviews
5 Stars
2,793
4 Stars
519
3 Stars
112
2 Stars
63
1 Star
121
94%of customers recommend this product.
(
2,864 out of
3,052)
Customer Reviews for Greenworks - 60V 17" Brushless Cordless Push Lawn Mower, 2-in-1 Mulching/Bagging, 4Ah Battery and 3A Charger - Green
Customer Rating
1
Junk
on September 6, 2021
Posted by: TKen
from MA
I honestly can’t believe these reviews are for the same mower I am about to return. It was more frustrating to use than my broken down gas mower it was supposed to replace. The longest run time I got was 15 minutes. On one occasion when I put the battery on the charger it would blink red after 15 minutes use in 70 degree weather. The grass was not long. My first time cutting was early in the morning and the mower was constantly clogging up and shutting off. I tried again another day when the grass was dry. Same deal. Each time this happens it leaves a huge pile of grass behind. The grass it did cut was very uneven with clippings on top. This mower does nothing close to “mulching”. The issue with the wheels locking up when you back up and turn is not as some reviews refer to as “ something you get used to” it is a design flaw. I thought a recommendation from Popular Mechanics was an indication of a good product. I will never consider them for a purchase again and I will never deal with your company. Again this mower is a piece of junk.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, September 7, 2021
Hello TKen,
Thank you for your feedback. We are sorry to hear that you are dissatisfied with the run time of this battery when used in this lawn mower.
It is important to adjust your mowing techniques to make the most out of the battery life! This unit is advertised as running up to 80 minutes of continuous run-time* with two included 4.0 Ah batteries, but it goes without saying that that the harder the unit works, the quicker the battery drains.
Here are a few mowing tips to help achieve the optimal run time.
1) When cutting thick grass, reduce walking speed in order to allow for a more effective cut and a proper discharge of the clippings.
2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months.
3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily.
4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging. we would be happy to investigate to see whether your run time would be considered average; please submit an email using the customer contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Lastly, regarding the wheels locking when pulling back on the mower, that is a safety feature that UL requires. To prevent wheel lockup simply push the mower slightly forward after releasing the self-propel lever before pulling backwards on the mower. We hope this information helps you understand our product better, and perhaps encourages you to give it a second chance!
Thank you for your feedback. We are sorry to hear that you are dissatisfied with the run time of this battery when used in this lawn mower.
It is important to adjust your mowing techniques to make the most out of the battery life! This unit is advertised as running up to 80 minutes of continuous run-time* with two included 4.0 Ah batteries, but it goes without saying that that the harder the unit works, the quicker the battery drains.
Here are a few mowing tips to help achieve the optimal run time.
1) When cutting thick grass, reduce walking speed in order to allow for a more effective cut and a proper discharge of the clippings.
2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months.
3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily.
4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging. we would be happy to investigate to see whether your run time would be considered average; please submit an email using the customer contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Lastly, regarding the wheels locking when pulling back on the mower, that is a safety feature that UL requires. To prevent wheel lockup simply push the mower slightly forward after releasing the self-propel lever before pulling backwards on the mower. We hope this information helps you understand our product better, and perhaps encourages you to give it a second chance!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
All the features I need for my yard.
on September 6, 2021
Posted by: Cordi
from Canton, Ohio
Gender:Male
Had a 17" push mower but with the wet summer and long green grass I traded it on a 21 self propelled model and it is great. It mulches, bags and has a side shoot. Like all three features. Also bought a greenworks power washer and is great for most homeowner jobs. No more hard to start gas tools.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
great product
on September 5, 2021
Posted by: parsigreenwork
from lexington, ky
Gender:Male
I bought this product 1 month ago and already used 3 times the lawn mover. awesome product
Written by a customer while visiting greenworkstools.com
Posted by: Momadeux
from Duluth, MN
Gender:Female
Verified Purchase:Yes
The best tool purchase I've ever made!!!!! Absolutely Love this mower!!! Easy to use, maneuver, and store. My only wish is that I had the foresight to realize that I would want more Greenworks tools. I'm in the market for a snowblower for the MN winters, but am having trouble finding one that operates on the same batteries. That aside, this really is a terrific mower!!!!!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Love this Lawn Mower!!!
on September 5, 2021
Posted by: Momadeux
from Duluth, MN
Gender:Female
So excited to own a lawn mower that requires so little maintenance!!! My mower runs on two 4.0 batteries and I rarely even use one up. Definitely the best tool purchase I've made. I wish I would have had the forethought to realize that I would love the battery powered mower so much...that I would want additional tools that would ideally use the same batteries. I want to purchase a snow blower for the MN winters..but am having trouble finding one that uses the same batteries. That aside, the mower really is award winning....this review reflects the tool not the battery.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
LOVE my 60v Mower !
on September 5, 2021
Posted by: Capt Esteban
from Florida
Gender:Male
I received the mower, blower, & string trimmer & got the mower ready to cut my lawn. It was easy to assemble the mower & the manuals were easy to read, using GOOD English ! I used the mower for 90 minutes & stopped. The mower still had 10-15 minutes left in the batteries. The batteries were recharged in 1 hour. This is fine for me, since due to my disabilities , I usually cut the front yard one day, & the back yard the next. This mower has 2 batteries that are placed in the top of the mower, & uses one at a time, switching over when one gets weak. I used the self propelled feature all the time, except when maneuvering around obstacles. This mower is fairly heavy & is a little hard to push over my yard. To give it a good test, I cut the grass from 4" down to 2". My yard has fairly thick Bahia grass , so I thought this was a good test. The mower never slowed down & breezed through everything better, than my gas mower. There is a " turbo mode " that is like a governor, it will increase the blade speed automatically when hitting higher grass. It never used this, but I did try the turbo over-ride button a couple of times to make sure it worked. I am sure that in turbo mode, the batteries would not have lasted as long. Same thing with using self propelled. As I expected, the mower is much quieter than my gas mower. The cutting height is very easy to adjust, using one lever. The mower did not take long to get used to. Top speed is about as fast as anyone would want to walk, about 3 mph. The speed control is right at your thumb on the handlebar. You need to drive this somewhat like driving a car. You need to let up off the self propelled lever just before coming to a stop. If you don't , the drive wheels are locked & it is hard to pull it backwards. I learned this very quickly.
I am VERY happy with this mower & happy to get rid of my old gas mower.
I am VERY happy with this mower & happy to get rid of my old gas mower.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Andy18
from Worcester Massachusetts
Gender:Male
Verified Purchase:Yes
Long lasting battery, well constructed mower, and great warranty. Mows great so far.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Surprisingly Quiet and Powerful!
on September 4, 2021
Posted by: Lawn Mower 141414
from Altanta
Gender:Male
I bought this a month ago to replace a 13 year gas self propelled mower. This machine does not disappoint. Cuts very cleanly even in thick zoysia grass and is quiet enough to hear the kids playing in the yard while I cut. One small adjustment to make is that rear wheels lock moving forward for a short time after the self propelled switch is released.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com