Broke the 2nd time I used it. Hit a root and the gear that powers the twin blades stripped and locked up the system. You shouldn’t hit roots, but it happens and it shouldn’t be the end of the mower. Emailed tech support and haven’t heard back.
Response from greenworkstools.comBy Greenworks, Customer Care, July 20, 2022
Hello Tom the Mower,
We are sorry to hear about your recent experience with us. We can see you have been in touch with our team, and it is unfortunate that this process has made you lose confidence in us. One of our team members will be contacting you soon, please keep an eye out for an email from us shortly so that we can further support you. If you have not yet heard back from us, please check your junk or spam folder our response may have landed there.
Handle height is not adjustable. Awkward for anyone under 5' 10''. Annoying stop and start noise. Otherwise a very capable mower.
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, Customer Care, July 19, 2022
Hello Lucian,
Thank you for taking the time to share your experience. While the handle cannot physically be shortened, this unit features our EZ Fold handles which have 2 positions. When unfolding the handles from the folded position, there are two slots that the handle can be locked into that will allow the user to choose a lower or higher handle height setting. Hope this tip helps and assist in a more enjoyable user experience.
If youve been debating if to go electric than dont waste another minute. I am impressed! From power to cutting to comfort to Battery life. Greenworks hits it out of the Ball park. You wont want to get off!!
Only used it 3-4 times so far, but works great, tons of power, great speed on the self propelled, and as a tall human (6.5ft) I appreciate the handle height, very comfortable to push/walk behind. Also has a lower setting for the short humans in my life. Makes mowing very easy, highly recommend.