I just bought this lawn mower this month, the horsepower of this mower really solves the grass in my backyard, and the battery is very powerful. I like the brand of Grennworks, I will continue to come back to buy, and I will also recommend friends to buy Grennworks products.
I’ll admit, the error code the mower threw after one donut in the driveway scared me. But I was impressed at the transparency and immediate attention I got after emailing customer service. Made themselves available after hours to help get the code cleared. Simple really. Then back on and mowing. Simple operation, convenient carryall in the back, easy assembly and no gasoline/burnt oil smell when I got done. Only 4 acres in so far but enjoyable. I hated mowing grass until I got the Greenworks zero turn 42”.
I just bought the Pro 60V 21" Brushless Lawn Mower and wow, have electric mowers come a long way. Not only is the mower lighter than my gas mower, but unbelievably, as it goes through the thickest patches of grass in my yard, the mower just sails right through it, no problem. My gas mower would get bogged down by the same patches. It is also really convenient not to have to make runs to the gas station to fill up the gas can and starting it is a breeze. No more setting a throttle and pulling a cord to start it. Plus I don't have to wait for it to warm up, it's ready to go right away. I've used it so many times since I got it a few weeks ago, that my wife says I'm obsessed with it. She's probably right, but my lawn has never looked so good. The only problem I have at all, is with me. I wish I hadn't waited so long to buy it.
The mover cuts well. I had to request a replacement battery because the first battery did not hold a charge long enough to cut the front yard. The replacement battery lasts almost 40 minutes. I am able to cut most my yard with both batteries.
Response from greenworkstools.comBy Greenworks, Greenworks Customer Support, August 1, 2022
Hello,
Thank you for taking the time to share your experience. This is certainly concerning, and we are sorry to hear of this uncommon occurrence. We're glad to see that one of our agents was able to assist you regarding this matter. We appreciate you giving us the opportunity to do so!
If you require any additional support or have questions regarding a product, feel free to utilize our Q&A section or contact us at 1-888-909-6757 (1-888-90WORKS).