Customer reviews from greenworkstools.com
Greenworks - 60V 17" Brushless Cordless Push Lawn Mower, 2-in-1 Mulching/Bagging, 4Ah Battery and 3A Charger - Green
Average customer rating
4.6
(3,608 Reviews)
Rating breakdown 3,608 reviews
5 Stars
2,793
4 Stars
519
3 Stars
112
2 Stars
63
1 Star
121
94%of customers recommend this product.
(
2,864 out of
3,052)
Customer Reviews for Greenworks - 60V 17" Brushless Cordless Push Lawn Mower, 2-in-1 Mulching/Bagging, 4Ah Battery and 3A Charger - Green
Posted by: Mogeking56
Verified Purchase:Yes
I will do 🫡 my best to be as brutal as I possible can seriously 😐
Written by a customer while visiting greenworkstools.com
Posted by: Sohappy
from Newton, Alabama
Gender:Male
Verified Purchase:Yes
What a cool mower! Smooth and quiet! My wife claimed it so I rarely get to use it. Batteries last longer than we expected so very glad we went with Greenworks!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Self propelled feature stopped working
on October 19, 2022
Posted by: No mow
from Olympia
Gender:Female
Purchased summer 2019. Worked fine 2019 - 2022 (3 years). Self propelled feature no longer works. Just beeps when self propelled activator bar engaged. Got no where with Greenworks technical support. Seemed like the Greenworks employee was just reading from a script. He couldn’t get it into his head that it worked for 3 years. Spent my time with him mostly satisfying his obsession with the battery. It was fully charged. Seemed like questions from him were pertaining to how I had been using the lawnmower in order to see if I had voided the warranty. I didn’t care about the warranty. Just wanted to know how to fix the self propelled feature. Nothing on their website or product manual that mentions self propelled feature not working. Can’t find any repair shops that are familiar with Greenworks mowers either
Pros: Easy to Use, Quiet
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, October 19, 2022
Hello No mow,
Thank you for your review. We appreciate you taking a moment to share your experience. This is certainly concerning, and we would be happy to investigate your options! Please contact us directly at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information, and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to making it right.
Thank you for your review. We appreciate you taking a moment to share your experience. This is certainly concerning, and we would be happy to investigate your options! Please contact us directly at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information, and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to making it right.
Written by a customer while visiting greenworkstools.com
Posted by: Grandma D
from michigan
Gender:Female
Verified Purchase:Yes
25 inch is the way to go ! I have .36 of an acre and it last with battery left over , that was my biggest fear getting a lawn mower with batteries , Its so easy to use compared to my gas mower thats 21 inch ,batteries charge fast and pop right in , Im 64 and love the auto walk feature, just let go seconds before you turn or the back tire locks up , not a big deal once you know ,Its nice not bagging when I use the mulching attachment but easy to pop out to bag too! I could go on more about this but ill stop Love it ,just cant wait to see if they come out with a 30 inch push :D cant use riding mowers with my bad neck and back .
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Mr
on October 16, 2022
Posted by: Jmac1969
from North Carolina
Gender:Male
I bought this mower a couple weeks ago and have used it twice and I can say that it lacks power of a gas mower hands down. The side discharge is almost non existent after removing the mulching attachment and putting the side discharge chute on it leaves clumps of grass instead of discharging from the side because there is not enough power (with full battery charge) to blow the grass out from the mower. Same thing when using the bag it cant throw the grass into the bag not enough powedr. the blade seem to run slowly and i have to go back over spots of grass several times. It will eventually get the job done however, the mower IS TERRIBLY UNDER POWERED point blank.
Pros: Convenient
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, October 19, 2022
Hello Jmac1969,
Thank you for taking the time to share your experience with this lawn mower. We are sorry to hear you were not happy with the overall power of this lawn mower. After each use, we recommended wiping off the underside of the mower, this maintenance will help reduce the build up of grass mulch underneath your lawn and ensure a more efficient cut, as well as reducing the chances of the blade binding up in mulch residue. Hope this tip helps . If you require more information please feel free to contact Greenworks Pro toll-free helpline at 1-855-345-3934.
Thank you for taking the time to share your experience with this lawn mower. We are sorry to hear you were not happy with the overall power of this lawn mower. After each use, we recommended wiping off the underside of the mower, this maintenance will help reduce the build up of grass mulch underneath your lawn and ensure a more efficient cut, as well as reducing the chances of the blade binding up in mulch residue. Hope this tip helps . If you require more information please feel free to contact Greenworks Pro toll-free helpline at 1-855-345-3934.
Written by a customer while visiting greenworkstools.com
Posted by: Daniel Tompkins
Verified Purchase:Yes
Good specs and performance! Wide deck cuts time and twin blades works great! Just wish they made the wheels a bit wider, it lays down the grass and you lose about an inch each side.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Wow! Best mower ever!
on October 14, 2022
Posted by: AMWM
from Steamboat Springs, CO
Gender:Female
This is the best lawnmower I have ever used! It’s light weight, quiet and can be pushed or self propelled. The most incredible aspect is that it doesn’t overheat and quit like a gas powered mower. The battery lasted long enough to complete the job! This has cut my mowing time by a third and has improved my language and lowered my blood pressure
Pros: Convenient, Cost-Saver, Easy to Use, Quiet, Durable, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Great battery life, but rough on battery switching
on October 14, 2022
Posted by: ninety-seven
from Fayetteville, NY
Gender:Male
I bought this over the winter, when there was a sale, and started using it for the spring, summer and now fall. I don't know why Greenworks asked me for a review in the dead of winter, shortly after I bought it. That made no sense to me, and I ignored their request. So I am reviewing now, after about six months of use.
First the good points:
The battery life is excellent. Early on in the spring when my grass was thick and growing fast I used a full battery, plus about a third to a half of the second battery for each cut. This is what I expected. In the summer and now in the fall when grass was/is not growing very fast, I used/use a full battery, plus a little of the second battery. I have no qualms with how long the batteries last on a full charge.
The mower cuts well and is easy to use. I like that the control levers are on both sides, so you can control it with your left or right hand.
Charging time is minimal. I have mine set so that the receptacle turns off two hours after I turn it on. This prevents overcharging.
Now the less than excellent points.
There is no way to turn the headlight on or off. It comes on when it thinks it needs to and shuts off when it thinks it is not needed. Bad design. I would prefer a switch. It switches on and off when it is getting dark but isn't really needed, as I move in and out of the remaining sunlight.
There is no way to tell the mower which battery to use first. I numbered my batteries and rotate them into the left position, so they both get (roughly) the same amount of use. I would prefer to always put them in the same position and flip a switch to tell the mower which battery to use first.
Now the bad points.
The speed of the mower varies as the battery discharges. They should have it configured to always be the same speed.
When the first battery is discharged, the second battery takes over, as designed. However, this means that the mower jumps to a faster speed (both cutting and moving). If you aren't ready for this you can easily be pulled off balance.
Replacement battery cost is way out of line. Greenworks price gouges you for replacement batteries. Either buy OEM batteries from a reseller or consider third party batteries.
Finally, be wary of warranty service. I have not used it on this item, but I did, or at least tried to, on another item. Greenworks refused to honor the warranty, because they said that (based on when I bought it) the warranty had changed. ALL of the documentation indicated the warranty should still have been in effect. They said that I bought "old stock."
Pros: Convenient, Cost-Saver, Easy to Use, Durable, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com