Customer reviews from greenworkstools.com
Greenworks - 60V 17" Brushless Cordless Push Lawn Mower, 2-in-1 Mulching/Bagging, 4Ah Battery and 3A Charger - Green
Average customer rating
4.6
(3,608 Reviews)
Rating breakdown 3,608 reviews
5 Stars
2,793
4 Stars
519
3 Stars
112
2 Stars
63
1 Star
121
94%of customers recommend this product.
(
2,864 out of
3,052)
Customer Reviews for Greenworks - 60V 17" Brushless Cordless Push Lawn Mower, 2-in-1 Mulching/Bagging, 4Ah Battery and 3A Charger - Green
Customer Rating
1
Don't do it... Replacement parts not available.
on February 8, 2023
Posted by: Patrick1973
from Sanford, FL
Gender:Male
This dual blade 25" 60V was actually very fun and effective for the nine months that I got to enjoy it. Yesterday I hit a small tree stump - and then my blades seized up. After removing and re-installing the blades - one blade works great, and the other just freely rotates by hand, but has no gear. A gear disk or two (of the 4) need to be replaced. (NOTE - I am seeking zero warranty coverage, I merely need to acquire replacement parts and am wanting and able to pay for them). But, after researching online, and just now calling Greenworks - I've learned two things. One, consumers cannot (have never) been able to buy replacement parts for repairing. And two, Greenworks has terminated their USA nationwide network of servicing dealers (until if and when a factory that they are building in TN is done being built, fully operational, and has caught up with it's back-log). BUY THIS OR ANY GREENWORKS APPLIANCE AT YOUR OWN RISK - because Greenworks parts, and servicers, remain two very open-ended questions, with currently zero ability to supply parts or servicing for any repairs.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, February 8, 2023
Hello Patrick1973,
Thank you for your review. We're sorry to hear of this unfortunate event and to hear you are having negative feels towards Greenworks. Please be advised if the blade has hit the rock hard enough it may have severely damaged the motor and is no longer operational. If you wish to reopen your case and investigate your options further, we do encourage you to contact us back at 1-888-909-6757 (1-888-90WORKS). This will allow us to look into your customer profile for specific details regarding the case and look into the option that is best for you!
Thank you for your review. We're sorry to hear of this unfortunate event and to hear you are having negative feels towards Greenworks. Please be advised if the blade has hit the rock hard enough it may have severely damaged the motor and is no longer operational. If you wish to reopen your case and investigate your options further, we do encourage you to contact us back at 1-888-909-6757 (1-888-90WORKS). This will allow us to look into your customer profile for specific details regarding the case and look into the option that is best for you!
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Self propel is no more!
on January 16, 2023
Posted by: Suckerx4
from Shawnee, Ks
Gender:Male
Owned this mower for 2 years. Self propel quit this fall when trying to mulch leaves. Cleaned deck with brush and greenworks leaf blower. No luck. Have attempted to contact CS before considering leaf blower will no resolution. I'm not going to sit for a couple hours on hold again for the mower. Guess I'll just pretend I'm a 10 year old boy back in the 60's pushing the walk behind again.
Pros: Easy to Use
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, January 17, 2023
Hello Directional Challenged,
We apologize for the existing wait times. Our team is working diligently to be in contact with each waiting customer as quickly as we can while giving each person the attention they deserve. Unfortunately, we understand this is not ideal, but we want to be clear that this is not a normal experience for Greenworks. For warranty assistance please contact Greenworks Pro toll-free helpline at 1-855-345-3934.
We apologize for the existing wait times. Our team is working diligently to be in contact with each waiting customer as quickly as we can while giving each person the attention they deserve. Unfortunately, we understand this is not ideal, but we want to be clear that this is not a normal experience for Greenworks. For warranty assistance please contact Greenworks Pro toll-free helpline at 1-855-345-3934.
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Nice Mower!
on December 28, 2022
Posted by: NH Electric Mowing
from Bedford, NH
Bought this mower for large lawn in NH. This is the first season and it did great. The bagger works well for picking up leaves. The mower has nice cutting power although not quite the same as the 24 HP gas engine. Batteries have great life I can get 2 mows out of them for a 1.2 acre lot. Hopefully in the future Greenworks establishes a larger parts network and has youtube or a better manual to allow for some of the maintenance to be done by the owners.
Pros: Convenient, Easy to Use, Quiet, Effective
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, Customer Care, January 10, 2023
Hello NH Electric Mowing,
Thank you for choosing Greenworks Tools for your lawn care need! Our Designers and Product Developers will occasionally read these review, so we really appreciate it when customers tell us what they think and share their experience with us.
We now have two stage videos uploaded on our Greenworks Youtube channel, to view follow the link HERE:
https://www.youtube.com/watch?v=a1mWsFFU8sQ&list=PLlLcNiMNCMn-1Uyg8yRSwmExr0kgNdIix
If ever you have specific questions or concerns about one of our products, please feel free to contact our Customer Experience department
at 1-888-909-6757 (1-888-90WORKS) or start a live chat.
We look forward to your follow post, please keep us updated!
Thank you for choosing Greenworks Tools for your lawn care need! Our Designers and Product Developers will occasionally read these review, so we really appreciate it when customers tell us what they think and share their experience with us.
We now have two stage videos uploaded on our Greenworks Youtube channel, to view follow the link HERE:
https://www.youtube.com/watch?v=a1mWsFFU8sQ&list=PLlLcNiMNCMn-1Uyg8yRSwmExr0kgNdIix
If ever you have specific questions or concerns about one of our products, please feel free to contact our Customer Experience department
at 1-888-909-6757 (1-888-90WORKS) or start a live chat.
We look forward to your follow post, please keep us updated!
Written by a customer while visiting greenworkstools.com
Posted by: Terry Kamprath
from Seward; Nebraska
Gender:Male
Verified Purchase:Yes
Going green is something I should have did a long time ago!!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Pros and cons
on December 7, 2022
Posted by: DLM5774
from Indiana
Gender:Female
Disclosure - 50 year old female
Pros: cuts grass fast, one battery lasts my entire 1/4 acre, fast recharge, self propelled is nice and necessary as it's so heavy!
Cons: it's really heavy!!! (hard to turn and maneuver around trees, flowerbeds..etc., batteries are not compatible with other Greenworks tools, hard to get batteries out of charger (elderly hands), self-propelled is not personal pace
Cons: it's really heavy!!! (hard to turn and maneuver around trees, flowerbeds..etc., batteries are not compatible with other Greenworks tools, hard to get batteries out of charger (elderly hands), self-propelled is not personal pace
Overall I wouldn't by this mower again. I would get something smaller, lighter and with batteries that are compatible with other Greenworks tools.
Pros: Powerful
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, December 7, 2022
Hello DLM5774,
We appreciate you taking the time to review this product. We are sorry to hear that you are not completely satisfied with this unit’s weight. This is our one of our most powerful voltage line and operates similar to a gas unit without the inconvenience of a gas product such as maintenance and gas. As such the weight of the unit does take some getting used to, however, we do have a range of tools for a variety of household chore needs. Lighter units can be found in our 24V and 40V lines but of course, these products would come with reduced power. Our Designers and Product Developers will occasionally read these reviews, so we really appreciate it when customers tell us what they think and share their experience with us.
Should you require further assistance, please contact Greenworks Pro toll-free helpline at 1-855-345-3934.
We appreciate you taking the time to review this product. We are sorry to hear that you are not completely satisfied with this unit’s weight. This is our one of our most powerful voltage line and operates similar to a gas unit without the inconvenience of a gas product such as maintenance and gas. As such the weight of the unit does take some getting used to, however, we do have a range of tools for a variety of household chore needs. Lighter units can be found in our 24V and 40V lines but of course, these products would come with reduced power. Our Designers and Product Developers will occasionally read these reviews, so we really appreciate it when customers tell us what they think and share their experience with us.
Should you require further assistance, please contact Greenworks Pro toll-free helpline at 1-855-345-3934.
Written by a customer while visiting greenworkstools.com
Posted by: ParthP
from NC
Gender:Male
Verified Purchase:Yes
Amazing Tool, saves lots of time and easy to operate and clean.
Charges full with in 20-30 min.
In one charge I cover my whole lawn, with left out charge in it.
I've also purchased 60V inverter with it, using same batteries can power light, fans and can charge phone and laptops.
Charges full with in 20-30 min.
In one charge I cover my whole lawn, with left out charge in it.
I've also purchased 60V inverter with it, using same batteries can power light, fans and can charge phone and laptops.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Beth K S
Gender:Female
Verified Purchase:Yes
Love this lawnmower! It cuts well and is so quiet. The self-propel feature is great. One of the wonderful things about a battery operated mower is that it's so easy to start and never fails to start! I would highly recommend this mower and wouldn't hesitate to purchase it again. Owned and operated this mower for the 2022 season, May-November.
Written by a customer while visiting greenworkstools.com
Posted by: JAMES OHIO
from Vermilion Ohio
Gender:Male
Verified Purchase:Yes
This mower works great. Dual battery provides awesome cut time. Most times only use 1 side to cut entire lawn which is about .3 acre even when in self propel mode.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com