Customer reviews from greenworkstools.com
Greenworks - 60V 17" Brushless Cordless Push Lawn Mower, 2-in-1 Mulching/Bagging, 4Ah Battery and 3A Charger - Green
Average customer rating
4.6
(3,608 Reviews)
Rating breakdown 3,608 reviews
5 Stars
2,793
4 Stars
519
3 Stars
112
2 Stars
63
1 Star
121
94%of customers recommend this product.
(
2,864 out of
3,052)
Customer Reviews for Greenworks - 60V 17" Brushless Cordless Push Lawn Mower, 2-in-1 Mulching/Bagging, 4Ah Battery and 3A Charger - Green
Customer Rating
2
Not able to return even unused.
on July 10, 2023
Posted by: Dja4
from VA
Gender:Male
Ordered and tried to cancel/ return before I received but free works does not return ride-on mowers.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, July 11, 2023
Dear Dja4,
Thank you for taking the time to voice your concerns! At Greenworks, we work hard to get orders sent out in an expedited fashion and attempt to process all orders the day they were placed. Therefore, if an order has been accepted and processed, we will no longer be able to cancel the order and it is the customer’s responsibility to follow the return policy and ship the item back to our warehouse.
For cancellations, please contact us at cancellations@greenworkstools.com
There are a few important things to keep in mind when returning a product, you purchased online from Greenworks. You have 30 calendar days to return an item from the date you received it. It is the responsibility of the customer to pay for all shipping costs in returning a product. To view our full return policy, please visit the following link:
https://www.greenworkstools.com/return-policy
Should you have any further questions, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS). Hope this clarifies the issue you have encountered.
Thank you for taking the time to voice your concerns! At Greenworks, we work hard to get orders sent out in an expedited fashion and attempt to process all orders the day they were placed. Therefore, if an order has been accepted and processed, we will no longer be able to cancel the order and it is the customer’s responsibility to follow the return policy and ship the item back to our warehouse.
For cancellations, please contact us at cancellations@greenworkstools.com
There are a few important things to keep in mind when returning a product, you purchased online from Greenworks. You have 30 calendar days to return an item from the date you received it. It is the responsibility of the customer to pay for all shipping costs in returning a product. To view our full return policy, please visit the following link:
https://www.greenworkstools.com/return-policy
Should you have any further questions, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS). Hope this clarifies the issue you have encountered.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
TERRIBLE
on July 9, 2023
Posted by: BOBS 1234
from 30066
Gender:Male
I HAVE ALL THE 2 STROKE REPLACEMENTS THAT GREEWORKS OFFERS AND THEY ARE AWESOME.
THIS MOWER IS MORE WORK THAN GAS. IT'S INCREDIBALLY HARD TO USE AND DOES NOT CUT WELL. BEST OF LUCK TURNING AROUND.
THIS MOWER IS MORE WORK THAN GAS. IT'S INCREDIBALLY HARD TO USE AND DOES NOT CUT WELL. BEST OF LUCK TURNING AROUND.
Pros: Quiet
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks , July 10, 2023
Hello BOB 1234,
Customer feedback is so very important to us when it comes to designing our products for current or future customer needs. We will take your feedback and share with the relevant Greenworks team. Please don't hesitate to reach out to Greenworks with any further questions or warranty needs. We can be reached directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at Greenworks Pro toll-free helpline at 1-855-345-3934. We would like the opportunity to speak with you to see if we can help walk you through some troubleshooting suggest to make the use of this lawn mower a better one!
Customer feedback is so very important to us when it comes to designing our products for current or future customer needs. We will take your feedback and share with the relevant Greenworks team. Please don't hesitate to reach out to Greenworks with any further questions or warranty needs. We can be reached directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at Greenworks Pro toll-free helpline at 1-855-345-3934. We would like the opportunity to speak with you to see if we can help walk you through some troubleshooting suggest to make the use of this lawn mower a better one!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Awesome mower
on July 8, 2023
Posted by: Chrisk79
from North Tonawanda, NY
Gender:Male
I bought this mower after going through several gas mowers over the years. My first cut went great! I have been short on time the last few weeks and my back lawn got out of control. It was about 15-18 inches tall. It is also very thick and my gas mower always bogs down and stalls out. This happens no matter how often I cut it. The green works pro 60 volt went through it no problem! I set it on the highest setting and went to town. This machine didn't bog down once. After one mowing the first battery had 1 bar left. I lowered it to the middle height and mowed it again. Again this time no bogging down. It cut it like a champ. Once I finished cutting it the second time I had half of the charge left in the second battery. Total mow time was about 50 minutes. I am seriously impressed with this mower. Time will tell how it holds up but so far I love it. Great product so far.
Pros: Easy to Use, Quiet, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Kenneth K
from Boston, Ma
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Best mower I have ever used. I only require one 60V of the two I received to do my yard. It's quiet, powerful, cuts cleanly, offers a much or bag option, and folds up neatly after use.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Great idea, just not up to the challenge of southern lawns
on June 29, 2023
Posted by: Mr Homes
from Port Charlotte, Florida
Gender:Male
Purchase a year ago, and I've given this thing every chance I can, I'll be selling it as soon as I get a gas mower back in the garage. I really wish I had been more realistic in what's it capable of handling in the 30 trail period, I should have sent it back. I live in SW Florida, they use a lot of Bermuda and Bahia grass down here. It just can't deal with thicker lawns, they should state this so its obvious at the time of checkout. After dealing with Customer Service, in the end, they just told me my lawn is too thick for this type of mower.
Even with freshly sharpened blades, it tears the grass about as much as it cuts it and this is with freshly charged batteries and the turbo button engaged. I wasn't asking too much, or so I think. I was only taking 1/3 (1-2" of grass) of the grass height on the 2nd to the highest setting on the mower. If you cut at the highest, the quality is terrible as there isn't enough lift generated by the blades. At this rate, I would have to cut my lawn 3 times a week when my neighbors gas mower have enough grunt to get the job done once a week with the same grass type.
Maybe its a design issue with the blades as they rotate towards each other.
Either way I'll be moving back to gas. Nothing against electric mowers, this just isn't the right tool for the job or grass down here I guess.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, June 29, 2023
Hello Mr Homes,
Thank you for sharing your experience with this lawn mower. We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve moving forward. We are sorry to hear that the unit has not fully met your expectations. Greenworks designed this with a brushless motor that is based off our 60V platform. This means more power and longer run times. One cool aspect to this mower is the Smart Cut load-sensing Technology which means it is not always running full speed. If the mower senses a thicker part of the lawn or needs more power, automatically senses load & ramps from 2800-3200 RPM, when more power is needed.
This not only helps the mower get through tough conditions, but also helps save on battery and provides a longer run time.
We hope that you will give us another chance in the future! Should you ever have any questions, comments or concerns do not hesitate to contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at Greenworks Pro toll-free helpline at 1-855-345-3934.
Thank you for sharing your experience with this lawn mower. We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve moving forward. We are sorry to hear that the unit has not fully met your expectations. Greenworks designed this with a brushless motor that is based off our 60V platform. This means more power and longer run times. One cool aspect to this mower is the Smart Cut load-sensing Technology which means it is not always running full speed. If the mower senses a thicker part of the lawn or needs more power, automatically senses load & ramps from 2800-3200 RPM, when more power is needed.
This not only helps the mower get through tough conditions, but also helps save on battery and provides a longer run time.
We hope that you will give us another chance in the future! Should you ever have any questions, comments or concerns do not hesitate to contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at Greenworks Pro toll-free helpline at 1-855-345-3934.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
A revelation in lawn mowing!
on June 27, 2023
Posted by: Jim807
from Vermont
Gender:Male
This is my first electric mower and first zero turn. I have mowed my 3/4 acre lawn twice and still have 40% battery charge left. I have very thick grass in my back yard and this thing cuts through it with ease. The steering was a bit touchy in the beginning but after two mows I've got the feel - it's quite responsive. The only complaint I have is that I can only charge two batteries (one dual charger) at a time as more than that trips the 15 amp breaker on that circuit. Not a big problem given 4-5 days between mows and 3 mows between charges. Can't speak to dependability yet, but the mower feels quite solid. Loving guilt free mowing!
Pros: Convenient, Easy to Use, Quiet, Durable, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
No Replacement Blades
on June 20, 2023
Posted by: ktpc2005
Gender:Male
The lawnmower works great until you need replacement blades and no one has had them in stock in 2023. I keep being told that they will be available soon and that is never the case.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworkis, June 21, 2023
Hello ktpc2005,
We sincerely apologize for this inconvenience. We've experienced an unusually high number of orders and have run out of inventory. Should you have any further questions or warranty needs, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at Greenworks Pro toll-free helpline at 1-855-345-3934.
We sincerely apologize for this inconvenience. We've experienced an unusually high number of orders and have run out of inventory. Should you have any further questions or warranty needs, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at Greenworks Pro toll-free helpline at 1-855-345-3934.
Written by a customer while visiting greenworkstools.com
Customer Rating
3
WIDE CUTTING WIDTH BUT SMALL GRASS CATCHER!!!???
on June 17, 2023
Posted by: CliffTay
from Olympia Fields, IL
Gender:Male
I've been using this for 2 weeks and one of my complaints is the size of catcher. It's much too small for a 25 inch cutting width. The manufacturer's box states that it comes with set of high lift blades which is untrue. The extra blades are identical in size, shape and part number. The mulching capability is not good due to the clippings are not fine enough. Supposedly the high-blades will do a better job but as I stated above, none was provided. The batteries do hold a very good charge and the motor is pretty light and east to use.
Pros: Cost-Saver, Easy to Use, Quiet, Environmentally Safe, Powerful
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, June 19, 2023
Hello CliffTay,
Thank you for sharing your experience with this lawn mower! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve moving forward. We are sorry to hear that the unit has not fully met your expectations and you've encountered an issue with your blades. To appropriately address your concerns with one of our product specialists, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at Greenworks Pro toll-free helpline at 1-855-345-3934.
Thank you for sharing your experience with this lawn mower! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve moving forward. We are sorry to hear that the unit has not fully met your expectations and you've encountered an issue with your blades. To appropriately address your concerns with one of our product specialists, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at Greenworks Pro toll-free helpline at 1-855-345-3934.
Written by a customer while visiting greenworkstools.com