Customer reviews from greenworkstools.com
Greenworks - 24V 2.5Ah Lithium-Ion Battery (Genuine Battery/ 150+ Compatible Tools)
Average customer rating
4.3
(120 Reviews)
Rating breakdown 120 reviews
5 Stars
88
4 Stars
9
3 Stars
7
2 Stars
2
1 Star
14
85%of customers recommend this product.
(
83 out of
98)
Customer Reviews for Greenworks - 24V 2.5Ah Lithium-Ion Battery (Genuine Battery/ 150+ Compatible Tools)
Customer Rating
1
Short Life
on May 20, 2023
Posted by: LogansMom
from MD
Gender:Female
Though I've owned the leaf blower for just about a year, it has only been used about 6 times because I was living in a 4th floor condo. My garage was ground level and needed to be blown out from time to time. I was stunned when I tried using it today and the battery died after 2-3 minutes and had been fully charged before starting. To make this worse, I've spent over an HOUR on hold trying to talk with someone about it. Wanted to ask what the battery life should be. Won't order another until someone answers that. Otherwise, I thought the leaf blower this battery goes to was fantastic for small jobs.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy GreenWorks Customercare, GreenWorksTools , May 23, 2023
Hello LogansMom,
We're sorry to hear you're having a hard time reaching us. The runtime of the battery will depend on the speed. However, the mentioned 2-3 minutes in this review is lower than expected. Please be advised we do offer a 3-year warranty on the battery and we will gladly take look into this issue with you. Please contact us at 1-888-909-6757 or start a chat with us on our site. We're happy to help.
We're sorry to hear you're having a hard time reaching us. The runtime of the battery will depend on the speed. However, the mentioned 2-3 minutes in this review is lower than expected. Please be advised we do offer a 3-year warranty on the battery and we will gladly take look into this issue with you. Please contact us at 1-888-909-6757 or start a chat with us on our site. We're happy to help.
Written by a customer while visiting greenworkstools.com
Customer Rating
3
24V 43Wh model # 29842
on March 10, 2023
Posted by: Anonymous
from Saint Joseph, Louisiana
Gender:Female
I bought 2 batteries 2 years ago. Now both of them only last approximately 10 minutes ? My lights show fully charged but I don’t understand why the battery goes dead so fast?
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, March 13, 2023
Hello Kimberlyrogers,
We are sorry to hear about the experience you have encountered with this battery. The overall battery life is dependent on many factors such as where they have been stored, charged, and handled. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging. It is recommended to store the battery with a full charge, and if it is being stored for a period where no use is expected, to check on the charge every couple of months. If you notice the charge has dropped, we advise charging the battery back up to full before returning it to its safe storage place. Following these steps will ensure you receive the most of the battery life. Please know that our batteries are covered by the manufacturer's warranty as stated in the owner’s manual period from the date of purchase.
Should you continue to experience a problem with the battery and charger, please give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the battery and charger so that we can complete troubleshooting with you and gather necessary unit information.
We are sorry to hear about the experience you have encountered with this battery. The overall battery life is dependent on many factors such as where they have been stored, charged, and handled. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging. It is recommended to store the battery with a full charge, and if it is being stored for a period where no use is expected, to check on the charge every couple of months. If you notice the charge has dropped, we advise charging the battery back up to full before returning it to its safe storage place. Following these steps will ensure you receive the most of the battery life. Please know that our batteries are covered by the manufacturer's warranty as stated in the owner’s manual period from the date of purchase.
Should you continue to experience a problem with the battery and charger, please give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the battery and charger so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Battery doesn’t work
on September 18, 2022
Posted by: MikeBuch
from Pennsylvania
Gender:Male
Got two with a edger and only one worked so I ordered two more and neither one of those work.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, September 20, 2022
Hello MikeBuch,
Thank you for your review. We are sorry to hear about the experience you have encountered with this product.
Here are a few troubleshooting suggestions to check out.
1) When the battery is inserted, the light should begin flashing green to indicate the battery is charging. If this light is not igniting or is flashing red, this may indicate an issue and we would be interested in hearing more about this. If the light simply goes solid red, try removing the battery and unplugging the charger for about 10 minutes and place them both indoors in a room temperature setting, as this might indicate the battery is at the incorrect temperature to be charged.
2) Ensure that the battery has been fully inserted into the charger. Sometimes this requires a firm push into place to make sure that it has been properly seated.
3) Try resetting the charger. To do this, simply unplug it for approximately 10 minutes and then plug it back in and try reinserting the battery. If the charger has been plugged in for extended periods of time, this can sometimes cause the charger to malfunction.
Should you continue to experience a problem with the battery and charger, please contact us at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the battery and charger so that we can complete troubleshooting with you and gather necessary unit information.
Thank you for your review. We are sorry to hear about the experience you have encountered with this product.
Here are a few troubleshooting suggestions to check out.
1) When the battery is inserted, the light should begin flashing green to indicate the battery is charging. If this light is not igniting or is flashing red, this may indicate an issue and we would be interested in hearing more about this. If the light simply goes solid red, try removing the battery and unplugging the charger for about 10 minutes and place them both indoors in a room temperature setting, as this might indicate the battery is at the incorrect temperature to be charged.
2) Ensure that the battery has been fully inserted into the charger. Sometimes this requires a firm push into place to make sure that it has been properly seated.
3) Try resetting the charger. To do this, simply unplug it for approximately 10 minutes and then plug it back in and try reinserting the battery. If the charger has been plugged in for extended periods of time, this can sometimes cause the charger to malfunction.
Should you continue to experience a problem with the battery and charger, please contact us at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the battery and charger so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com
Posted by: user_88
from Indiana
Gender:Female
Verified Purchase:Yes
Excellent, light weight and powers the hand tools pretty well
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Marte Langston
from Florida
Verified Purchase:Yes
Battery is perfect for recharging. Small light weight and great price.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: F Ster
Verified Purchase:Yes
Very pleased. Lite weight and powerful. I use them for my string trimmer and workshop blower.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Lucky if you get 20
on June 22, 2022
Posted by: Grass420
from Pennsylvania
Gender:Male
I bought a weed eater with this battery and I can't get more than 18 mins out of a charge. I started a stop watch each of the 3 times I used and the most I got was 18min. Average about 15min. Maybe my battery is defective.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, June 24, 2022
Hello Grass420,
We are sorry to hear that you were not completely satisfied with the run time of this battery. The run time varies depending on the tool that it is being used in but also the load acting against the unit while in use. We would be happy to investigate to see whether your run time would be considered average; please kindly contact by phone at 1-888-909-6757.
We are sorry to hear that you were not completely satisfied with the run time of this battery. The run time varies depending on the tool that it is being used in but also the load acting against the unit while in use. We would be happy to investigate to see whether your run time would be considered average; please kindly contact by phone at 1-888-909-6757.
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Solid so far. Adds versatility to the system
on June 20, 2022
Posted by: Ransome
from New Paltz, NY
Gender:Male
Still early on in our product life. Seems great. Charges as fast as the 4Ah battery that came with the mower.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com