Customer reviews from greenworkstools.com
Greenworks - 24V 2.5Ah Lithium-Ion Battery (Genuine Battery/ 150+ Compatible Tools)
Average customer rating
4.4
(491 Reviews)
Rating breakdown 491 reviews
5 Stars
354
4 Stars
68
3 Stars
25
2 Stars
11
1 Star
33
88%of customers recommend this product.
(
336 out of
382)
Customer Reviews for Greenworks - 24V 2.5Ah Lithium-Ion Battery (Genuine Battery/ 150+ Compatible Tools)
Customer Rating
1
on September 19, 2026
Posted by: Seattlekpa
The battery only last 9 minutes, didn’t want the stand but they billed me separately for it. Have only had it less than a week very disappointing.
Response from greenworkstools.comBy Greenworks, September 21, 2026
Thank you for sharing your feedback. We are sorry to hear that the runtime and billing experience did not meet your expectations.
The 24V Cordless Stick Vacuum offers three power modes, and runtime varies based on the setting selected. In Turbo mode, runtime is approximately 10 minutes, while Standard mode provides about 17 to 20 minutes and Eco mode up to 45 minutes. You can check both the selected power mode and remaining battery life on the vacuum's LED digital display.
We would love the opportunity to look into both the battery performance and the charge for the stand. Please reach out to our Customer Success team through the online chat feature on the Greenworks Tools website or by calling 1-888-909-6757 (1-888-90WORKS). You can also find helpful setup and usage tips on the Greenworks YouTube channel. We are here to help and look forward to assisting you.
The 24V Cordless Stick Vacuum offers three power modes, and runtime varies based on the setting selected. In Turbo mode, runtime is approximately 10 minutes, while Standard mode provides about 17 to 20 minutes and Eco mode up to 45 minutes. You can check both the selected power mode and remaining battery life on the vacuum's LED digital display.
We would love the opportunity to look into both the battery performance and the charge for the stand. Please reach out to our Customer Success team through the online chat feature on the Greenworks Tools website or by calling 1-888-909-6757 (1-888-90WORKS). You can also find helpful setup and usage tips on the Greenworks YouTube channel. We are here to help and look forward to assisting you.
Written by a customer while visiting greenworkstools.com
Posted by: PEM5420
from Midland Texas
Gender:Male
Verified Purchase:Yes
This vacuum is real handy around the entire house. Some places have now been conquered. The battery time is limited but for shorts burst around a room it's great.
Pros: Easy to Use, Quiet, Effective
Written by a customer while visiting greenworkstools.com
Posted by: Jroberts
from Tacoma WA
Gender:Male
Verified Purchase:Yes
Charger unit for the battery is hit or miss when charging. Section is just ok and it’s a very small canister.
Pros: Easy to Use
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, July 28, 2026
Thank you for sharing your feedback on your 24V Stick Vacuum (SKU 4707102). We are sorry to hear that you are having issues with your charger unit and that the suction performance has not met your expectations. To help maximize suction power, we recommend ensuring the washable filter and dust canister are completely clean and free of debris, and toggling to the highest power mode using the digital touchscreen.Regarding your charger unit being intermittent, we would like to assist you directly to ensure your charger and battery are operating as intended. Please reach out to our customer success team with your order details so we can review your case and help find a resolution. They can be reached either using the online chat function, on Greenworks Tools website, or by calling 1-888-909-6757. We appreciate your review and look forward to helping you
Written by a customer while visiting greenworkstools.com
Posted by: John Nort72
from Virginia
Gender:Male
Verified Purchase:Yes
Great cordless stick vac. I love it! Plan to get the extra battery and spare filters.
Pros: Convenient, Quiet, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Cub7
Gender:Male
Verified Purchase:Yes
Excellent product. Suction is outstanding. Battery life is very good.
Pros: Easy to Use, Quiet, Powerful
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Batteries fail in less than three years
on July 11, 2026
Posted by: Batteries fail
Gender:Female
I've had this vacuum almost three years. It does work well on the shortest run time. But 18 minutes isn't enough to do a full house. Both my batteries failed before 3 years was up. They did replace them, but that means my new batteries probably won't last that long. In addition, the batteries will overheat while using the vacuum and then they won't charge till they cool off. They don't always last the full nine minutes opn high. When they failed, they refused to charge beyond 50% and a warning symbol came up on the charger. I wouldn't buy it again.
Pros: Convenient, Easy to Use
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, July 13, 2026
Thank you for sharing your experience. We understand your concerns regarding runtime, battery performance, and overheating. Lithium-ion batteries can be affected by factors such as usage mode, temperature, and workload, and higher power settings may reduce runtime and generate additional heat during operation. If the battery becomes too warm, allowing it to cool before charging or continued use can help maintain performance. Ensuring the battery and charger are used and stored in a cool, dry environment may also improve consistency. We recognize how important reliable runtime is for whole-home cleaning, and your feedback regarding battery longevity and performance is valuable. It will be shared with our team as we continue to evaluate product improvements. For additional guidance or troubleshooting, our success team is available through the Greenworks Tools website Contact Us page either on Chat or by phone at 1-888-909-6757 and may be able to assist further.
Written by a customer while visiting greenworkstools.com
Posted by: louanne26
from Omaha, NE
Gender:Female
Verified Purchase:Yes
Good suction and weight, not much louder than a mattress inflator. Only complaint is that the dust cup is not very big so it has to be emptied often over a 10-minute period
Pros: Convenient, Easy to Use, Durable
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
What I Expected From Greenworks
on June 21, 2026
Posted by: greggu62
from Northport, AL
Gender:Male
Very powerful and very lightweight. Cut better than my other battery powered trimmer and weighs 50% less.
Pros: Convenient, Cost-Saver, Easy to Use, Quiet, Durable, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com