Customer reviews from greenworkstools.com
Greenworks - 24V 2.5Ah Lithium-Ion Battery (Genuine Battery/ 150+ Compatible Tools)
Average customer rating
4.3
(120 Reviews)
Rating breakdown 120 reviews
5 Stars
88
4 Stars
9
3 Stars
7
2 Stars
2
1 Star
14
85%of customers recommend this product.
(
83 out of
98)
Customer Reviews for Greenworks - 24V 2.5Ah Lithium-Ion Battery (Genuine Battery/ 150+ Compatible Tools)
Customer Rating
3
Charging Battery
on June 21, 2024
Posted by: JPO1956
from Cape Vincent, NY
Gender:Male
[This review was collected as part of a promotion.] The battery and charger get very hot when charging
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, June 21, 2024
Hello JPO1956.
Thank you for bringing your concerns to our attention. It is not normal for one any of our batteries to overheat while draining, especially in a temperature-controlled environment. The battery may be warm to the touch after use in a tool but not "hot". If you are concerned that there may be something wrong with your unit, battery, or charger, please call us at 1-888-909-6757 or start a live chat via https://www.greenworkstools.com.
Thank you for bringing your concerns to our attention. It is not normal for one any of our batteries to overheat while draining, especially in a temperature-controlled environment. The battery may be warm to the touch after use in a tool but not "hot". If you are concerned that there may be something wrong with your unit, battery, or charger, please call us at 1-888-909-6757 or start a live chat via https://www.greenworkstools.com.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Overheats before charge runs out
on May 14, 2024
Posted by: R Bits
Gender:Male
[This review was collected as part of a promotion.] I bought a mower combo kit which uses these batteries six months ago. Battery life should be longer than 15 minutes, but mower stops working around that time. Putting the batteries on the charger doesn't do anything until they cool off. Takes about two and a half hours for them to cool down and recharge. My yard, which is less than 1/4 acre. should take one charge and 45 minutes to mow, but instead requires three charges and 8 hours to mow. So I bought more batteries and another charger.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, May 14, 2024
Hello R Bits,
Thank you for your feedback. We are sorry to hear that you are dissatisfied with the run time of this battery when used in this lawn mower. It is important to recognize that the run time depends on the load acting against the unit and fluctuates depending on the height setting, the terrain, grass height, type of grass, whether you are mulching, operator technique, etc. - there are so many factors to consider. The harder the unit must work, the quicker the battery charge will drain. Similar to how the gas in a vehicle will deplete quicker when driving at higher speeds or carrying more weight.
When using your battery, you have to be aware of the ambient temperature as well as the battery temperature.
If you are working in very warm areas, try to keep the batteries cool before using them to avoid shut-down due to the battery pack overheating. Your product will shut down if the battery reaches 70°C (158°F) cell temperature.
How to keep the battery from overheating:
Do not use it in high ambient temperatures (higher than 40°C/104°F).
Do not use battery-powered tools for tasks they are not designed to perform (cutting tall grass with a battery-powered walk-behind mower requires more power).
Do not store the battery in an unsuitable, warm place like a car.
Do not leave the battery in the product (e.g. walk-behind mower) while in the sun.
This 24V Greenworks platform carries a 3-year tool and battery warranty from the date of purchase, and we would be interested in gathering some more information pertaining to this issue so that we can properly assist, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a Live agent or call us at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit, battery and charger so that we can help you best.
Thank you for your feedback. We are sorry to hear that you are dissatisfied with the run time of this battery when used in this lawn mower. It is important to recognize that the run time depends on the load acting against the unit and fluctuates depending on the height setting, the terrain, grass height, type of grass, whether you are mulching, operator technique, etc. - there are so many factors to consider. The harder the unit must work, the quicker the battery charge will drain. Similar to how the gas in a vehicle will deplete quicker when driving at higher speeds or carrying more weight.
When using your battery, you have to be aware of the ambient temperature as well as the battery temperature.
If you are working in very warm areas, try to keep the batteries cool before using them to avoid shut-down due to the battery pack overheating. Your product will shut down if the battery reaches 70°C (158°F) cell temperature.
How to keep the battery from overheating:
Do not use it in high ambient temperatures (higher than 40°C/104°F).
Do not use battery-powered tools for tasks they are not designed to perform (cutting tall grass with a battery-powered walk-behind mower requires more power).
Do not store the battery in an unsuitable, warm place like a car.
Do not leave the battery in the product (e.g. walk-behind mower) while in the sun.
This 24V Greenworks platform carries a 3-year tool and battery warranty from the date of purchase, and we would be interested in gathering some more information pertaining to this issue so that we can properly assist, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a Live agent or call us at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit, battery and charger so that we can help you best.
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Batteries
on April 20, 2024
Posted by: Sherry D
from Foley Alabama
Gender:Female
I love the mower. It was a gift. BUT!!! The batteries are HORRIBLE!!!! I might be able to cut for 25 minutes (if I'm lucky), then they die.
Response from greenworkstools.comBy Greenworks, April 22, 2024
Hello SherryD,
We are sorry to hear that you were not completely satisfied with the run time of this battery. The run time varies depending on the tool that it is being used in but also the load acting against the unit while in use. We would be happy to investigate to see whether your run time would be considered average; please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS).
We are sorry to hear that you were not completely satisfied with the run time of this battery. The run time varies depending on the tool that it is being used in but also the load acting against the unit while in use. We would be happy to investigate to see whether your run time would be considered average; please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS).
Written by a customer while visiting greenworkstools.com
Customer Rating
5
on December 3, 2023
Posted by: AwCopley
I have a 16 inch chainsaw with 2 batteries. The saw is 48 volt so it takes 2x24 volt batteries. I also have a 24 volt power washer that takes one 24 volt battery. The life of these batteries is great. They also charge really fast. Happy I purchased this brand.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
7 out of 8
on August 31, 2023
Posted by: Joe Syms
from Moosic, Pa. 18507
Gender:Male
Drill/Impact Driver Kit Arrived w/ 2 Batteries DOA. Forward to 8th Battery as Replacement. I Contact C.Serv. re: #7 inability to Charge. Their Superv. Listens to Recorded Call of Rep & Myself, I Freely State Use of Drill (Frame a Closet) in a Residence w/Contractors[Electr.,Plumbers,etc] She Terminates Warranty for my Sins i.e. Pseudo-Commercial Infraction. Kangaroo Courts or PizPoor Management. Bottom Line- Lets' Find the TRUTH, When 7 Batterys r DOA's a Preponderance of Evidence is Blatantly Clear. As a Tool-Lover it's Disheartening when Ignorance trumps Truth, We All Loose. I'll go to the Gates of Hell cause an "IDEAL" Cannot be Terminated.
Pros: Quiet
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, September 5, 2023
Hello Joe Syms
Thank you for bringing this to our attention.Greenworks products and batteries are protected against all defects in materials, parts, or workmanship under normal use for a period of three years (90 days for commercial use) from the shipping date or in-store purchase date. However, you must have maintained your equipment in strict accordance with the provided user’s manual. Failure to do so may void your warranty.
Please review our warranty below.
https://www.greenworkstools.com/pages/warranty.
If you have further concerns or simply want to discuss your issues further, we invite contact us once more at 1-888-909-6757 (1-888-90WORKS) and they will be happy to assist you.
Thank you again for your time and loyalty to Greenworks we look forward to speaking you.
Thank you for bringing this to our attention.Greenworks products and batteries are protected against all defects in materials, parts, or workmanship under normal use for a period of three years (90 days for commercial use) from the shipping date or in-store purchase date. However, you must have maintained your equipment in strict accordance with the provided user’s manual. Failure to do so may void your warranty.
Please review our warranty below.
https://www.greenworkstools.com/pages/warranty.
If you have further concerns or simply want to discuss your issues further, we invite contact us once more at 1-888-909-6757 (1-888-90WORKS) and they will be happy to assist you.
Thank you again for your time and loyalty to Greenworks we look forward to speaking you.
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Not enough charge to last
on August 1, 2023
Posted by: chriscu117
from Duncan, SC
Gender:Male
I bought a mower with two 24V batteries. Together, they only mow half of our average size suburban lawn. They also take forever to charge. The mower is great! But the batteries are very expensive and disappointing.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, August 1, 2023
Hello chriscu117,
Thank you for your feedback. We are sorry to hear that you are dissatisfied with the run time of this battery when used in this lawn mower.
It is important to adjust your mowing techniques to make the most out of the battery life but it goes without saying that that the harder the unit works, the quicker the battery drains.
Here are a few mowing tips to help achieve the optimal run time.
1) When cutting thick grass, reduce walking speed to allow for a more effective cut and a proper discharge of the clippings.
2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months.
3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily.
4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging.
5) Only use the self-propelled feature when needed. Self-propelled mowers do use more battery than standard push mowers as more power is being demanded from the battery to run the blades and the wheels. *If applicable.
We hope these tips will help! If not, we would be happy to investigate to see whether your run time would be considered average; please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS). We would like the opportunity to speak with you to see if we can find a solution. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Thank you for your feedback. We are sorry to hear that you are dissatisfied with the run time of this battery when used in this lawn mower.
It is important to adjust your mowing techniques to make the most out of the battery life but it goes without saying that that the harder the unit works, the quicker the battery drains.
Here are a few mowing tips to help achieve the optimal run time.
1) When cutting thick grass, reduce walking speed to allow for a more effective cut and a proper discharge of the clippings.
2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months.
3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily.
4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging.
5) Only use the self-propelled feature when needed. Self-propelled mowers do use more battery than standard push mowers as more power is being demanded from the battery to run the blades and the wheels. *If applicable.
We hope these tips will help! If not, we would be happy to investigate to see whether your run time would be considered average; please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS). We would like the opportunity to speak with you to see if we can find a solution. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Faulty From The Get Go
on June 19, 2023
Posted by: CriticalC
from San Francisco, CA
Gender:Male
I brought a new 24v 2.0 battery replacement for my drill and has never worked correctly. After I gave it a full complete charge, it only runs for one or two seconds and stop working. It immediately works again when I pull the trigger but cuts off each and every time. What is the problem, did I do something wrong or should I get another battery? This makes no sense.
Pros: Convenient
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Customer Care, June 20, 2023
Hello CriticalC,
We are sorry for your experience, the most common issue related to a unit only working for a few seconds is connection or battery charge. If the charge is full, please make sure the battery clicks into place. Intermittent function can occur when the battery has not been correctly seated into the compartment on the tool.
Hoping this suggestion will correct the issue you are experiencing, if not please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS).
We are sorry for your experience, the most common issue related to a unit only working for a few seconds is connection or battery charge. If the charge is full, please make sure the battery clicks into place. Intermittent function can occur when the battery has not been correctly seated into the compartment on the tool.
Hoping this suggestion will correct the issue you are experiencing, if not please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS).
Written by a customer while visiting greenworkstools.com
Customer Rating
3
24 V 4Ah Rechargeable Batteries
on June 9, 2023
Posted by: Ronald R.
from Orange County, NY
Gender:Male
I have a few of these batteries since I opted to get the same voltage equipment for my lawn needs. I have had them going on three years and they normally perform well. The past two years, I would use them during the summer months for my leaf blower and string trimmer and would recharge them after use. No issues and they even held the charge after a few months of non-use. This year, not sure if it is age or lack of/non-daily use, I've had to throw out two of them. They both overheated after each use. I left both of them overnight to see if the heat would dissipate. One did but did not recharge, even when I tried different chargers. The other just continued to be warm to the touch and I just didn't feel it would be safe to keep it. I still have two 4.0Ah and two 2.0Ah that are working and am considering purchasing replacement ones for the two that I had to throw away.
Response from greenworkstools.comBy Customer Care, June 9, 2023
Hello Ronald R.
Thank you for taking the time time to voice your concerns! There are many possible scenarios that can affect the lifespan of a battery. The rate of degradation depends on how well the battery is maintained. There are different variables to consider giving an adequate answer. Greenworks takes as much pride in our battery and charger. The 24V platform batteries have been tested over 2000 charges. While we only work with the highest quality products, nothing is always perfect, but not to worry Greenworks lithium-ion batteries are offered with a 3 year (homeowner) limited warranty. Please contact Greenworks Customer Care directly through chatbot on www.greenworkstools.ca that will direct you to a live agent or call us at Greenworks toll-free helpline at 1-888-909-6757 for a proper evaluation.
Thank you for taking the time time to voice your concerns! There are many possible scenarios that can affect the lifespan of a battery. The rate of degradation depends on how well the battery is maintained. There are different variables to consider giving an adequate answer. Greenworks takes as much pride in our battery and charger. The 24V platform batteries have been tested over 2000 charges. While we only work with the highest quality products, nothing is always perfect, but not to worry Greenworks lithium-ion batteries are offered with a 3 year (homeowner) limited warranty. Please contact Greenworks Customer Care directly through chatbot on www.greenworkstools.ca that will direct you to a live agent or call us at Greenworks toll-free helpline at 1-888-909-6757 for a proper evaluation.
Written by a customer while visiting greenworkstools.com