Customer reviews from greenworkstools.com
Greenworks - 24V 2.5Ah Lithium-Ion Battery (Genuine Battery/ 150+ Compatible Tools)
Average customer rating
4.4
(491 Reviews)
Rating breakdown 491 reviews
5 Stars
354
4 Stars
68
3 Stars
25
2 Stars
11
1 Star
33
88%of customers recommend this product.
(
336 out of
382)
Customer Reviews for Greenworks - 24V 2.5Ah Lithium-Ion Battery (Genuine Battery/ 150+ Compatible Tools)
Customer Rating
3
24V 43Wh model # 29842
on March 10, 2023
Posted by: Anonymous
from Saint Joseph, Louisiana
Gender:Female
I bought 2 batteries 2 years ago. Now both of them only last approximately 10 minutes ? My lights show fully charged but I don’t understand why the battery goes dead so fast?
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, March 13, 2023
Hello Kimberlyrogers,
We are sorry to hear about the experience you have encountered with this battery. The overall battery life is dependent on many factors such as where they have been stored, charged, and handled. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging. It is recommended to store the battery with a full charge, and if it is being stored for a period where no use is expected, to check on the charge every couple of months. If you notice the charge has dropped, we advise charging the battery back up to full before returning it to its safe storage place. Following these steps will ensure you receive the most of the battery life. Please know that our batteries are covered by the manufacturer's warranty as stated in the owner’s manual period from the date of purchase.
Should you continue to experience a problem with the battery and charger, please give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the battery and charger so that we can complete troubleshooting with you and gather necessary unit information.
We are sorry to hear about the experience you have encountered with this battery. The overall battery life is dependent on many factors such as where they have been stored, charged, and handled. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging. It is recommended to store the battery with a full charge, and if it is being stored for a period where no use is expected, to check on the charge every couple of months. If you notice the charge has dropped, we advise charging the battery back up to full before returning it to its safe storage place. Following these steps will ensure you receive the most of the battery life. Please know that our batteries are covered by the manufacturer's warranty as stated in the owner’s manual period from the date of purchase.
Should you continue to experience a problem with the battery and charger, please give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the battery and charger so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
No worries, Greenworks stands behind their product
on January 14, 2023
Posted by: gnarlydad
from fly-over land
Gender:Male
If you're reading this review, I assume you are researching battery powered stick vacuums, so, here's my story: I ordered this kit, and it arrived quickly in three boxes, two one day, and the third (containing the spare battery) on the following day. The unit and accessories seemed well-designed and well built, but the included charger did not work. I contacted customer service and, within a week, I had a new one. Since then, the vacuum has worked great. I have no complaints, either with the vacuum or the service.
Pros: Convenient, Easy to Use, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Time & $$ saver
on December 31, 2022
Posted by: Nabmerg
from Michigan
Gender:Male
So glad to be able to purchase the tool only since I already own 2 -24v 5a batteries for my mower
Pros: Convenient, Cost-Saver, Easy to Use, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Missing parts and faulty battery
on December 29, 2022
Posted by: Peter7309
from Victor, NY
Gender:Male
I just received this vacuum. It is missing the 2nd battery and the 2nd parts holder. The battery that it came with keeps overheating and I can’t use the vacuum.
Pros: Quiet, Powerful
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, December 30, 2022
Hello Peter7309,
We are sorry to hear that some parts seem to be missing. We would never want out customers to have this experience. Please start a live chat on our website for further assistance or contact Greenworks directly at 1-888-909-6757 regarding this matter. We apologize for any inconveniences this may cause and we look forward to assisting you with this matter!
We are sorry to hear that some parts seem to be missing. We would never want out customers to have this experience. Please start a live chat on our website for further assistance or contact Greenworks directly at 1-888-909-6757 regarding this matter. We apologize for any inconveniences this may cause and we look forward to assisting you with this matter!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Stik vac
on December 25, 2022
Posted by: JOYCEEDUB
from Big Sandy TN
Gender:Female
Got as a gift and love it. Easy to handle. Picks up great on carpet or wood. Looks nice
Pros: Convenient, Easy to Use, Quiet, Effective
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Craig Sandifer
from Tennessee
Gender:Male
Verified Purchase:Yes
I have a large yard and needed a light mower to mow around the pond, the mower lasts about 45 minutes it is working fairly hard and it’s perfect for what I wanted, wheels and height adjustment seems kinda toy like so we will see on the longevity, but so far so good. The blower is about 1/2 of my electric corded one, but with a 1/4 mile long driveway it’s great!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Better than Dyson
on November 5, 2022
Posted by: Chimellie
from Vernon, CT
Gender:Male
My wife is happy because it's easy to use and it's light. This machine has powerful suction, much better than Dyson and 1/3 of the cost.
Mine came with 2 batteries
Mine came with 2 batteries
Written by a customer while visiting greenworkstools.com
Posted by: JDavis99
from WV
Verified Purchase:Yes
The Stick Vac itself is good. It works as well as a Dyson that I had previously. I would recommend this, just be sure to get at least 2 batteries. My issue is that there was a problem with my order, I did not get the Vac Stand that I ordered at the same time, I received a 40V 15" trimmer instead. It took a couple of days to get through to somebody on the only phone number they give, non e-mail address is available. He said that I'd be hearing from somebody from the warehouse within 4 days to get the Vac Stand sent out, that was over a month ago. Since then, I have called multiple times, waiting on hold for hours, even tried the call back option, which they don't call you back. They have good gear that works, but if you ever need their assistance with anything, I pity you. I own 15 of their tools, which I really like, and as many of their batteries. This was my first issue with anything and from this experience I don't know if I will continue to purchase their equipment. I am so very disappointed.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, October 12, 2022
Hello JDinWV,
We are sorry to hear about your recent experience with us. It is unfortunate that this process has made you lose confidence in us. One of our team members will be contacting you soon, please keep an eye out for an email from us shortly so that we can further support you. If you have not yet heard back from us, please check your junk or spam folder our response may have landed there.
Thank you for allowing Greenworks the opportunity to make thing right!
We are sorry to hear about your recent experience with us. It is unfortunate that this process has made you lose confidence in us. One of our team members will be contacting you soon, please keep an eye out for an email from us shortly so that we can further support you. If you have not yet heard back from us, please check your junk or spam folder our response may have landed there.
Thank you for allowing Greenworks the opportunity to make thing right!
Written by a customer while visiting greenworkstools.com