Customer reviews from greenworkstools.com
Greenworks - 80V 18" Brushless Cordless Chainsaw (Great For Tree Felling, Limbing), 4.0Ah Battery and Charger Included - Green
Average customer rating
4.6
(634 Reviews)
Rating breakdown 634 reviews
5 Stars
511
4 Stars
66
3 Stars
24
2 Stars
11
1 Star
22
95%of customers recommend this product.
(
519 out of
548)
Customer Reviews for Greenworks - 80V 18" Brushless Cordless Chainsaw (Great For Tree Felling, Limbing), 4.0Ah Battery and Charger Included - Green
Posted by: Luke C
from Adrian, Mo
Gender:Male
Verified Purchase:Yes
This chainsaw works great for me. Im using it for low hanging branches and the occasional tree or branch that comes down in a storm. It has surprising power for a cordless saw and cuts up everything I need it to with ease. Get an extra battery if you're going to be using it a lot. They charge fast.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
from Mequon, WI
Gender:Male
Verified Purchase:Yes
A well-made product that exceded my expectations. I use it extensively to remove dead ash trees from our five-acre property.
No, I would not recommend this to a friend.
Written by a customer while visiting greenworkstools.com
Posted by: Mbakeranded
from RI
Gender:Female
Verified Purchase:Yes
I had high hopes. I expected to much. The chain jumps off constantly. This is a real time problem. The chain compartment is held down by two bolts, so every time the chain jumps off you have to unbolt 2 bolts, realign chain saw, and tighten 2 bolts. I have a Ryobi that has one allen wrench bolt and is much easier to fix the chain. I have Wax Myrtel bush that has flaky bark. When I try to cut the bark the saw skips and jumps. I have also had the same problem with tree trunks. I have seen gas saws work much better, but unfortunately I made the wrong choice.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy GreenWorks Tools, GreenWorks Customer Care, August 18, 2020
Hello Mbakeranded,
Thank you for your feedback. We are sorry to hear that you've experienced an issue with the chain falling off. New chains do tend to stretch; so be sure to check the chain tension frequently and tension as required. However, be sure to never tension a warm chain before storing as chains shrink when cooling and this can damage the chain, bar and saw. Please ensure that when you remove the side cover that the following parts are there and in order: sprocket (chain wheel), chain wheel washer and finally the c-lip. These parts are imperative when it comes to keeping the chain on. Please note that this product carries a 4-year warranty from the date of purchase and 2-years on the battery.If you notice any of these parts missing or you are still experiencing issues, please kindly contact GreenWorks at 1-855-345-3934 or by email on info@greenworkstools.com.
Thank you for your feedback. We are sorry to hear that you've experienced an issue with the chain falling off. New chains do tend to stretch; so be sure to check the chain tension frequently and tension as required. However, be sure to never tension a warm chain before storing as chains shrink when cooling and this can damage the chain, bar and saw. Please ensure that when you remove the side cover that the following parts are there and in order: sprocket (chain wheel), chain wheel washer and finally the c-lip. These parts are imperative when it comes to keeping the chain on. Please note that this product carries a 4-year warranty from the date of purchase and 2-years on the battery.If you notice any of these parts missing or you are still experiencing issues, please kindly contact GreenWorks at 1-855-345-3934 or by email on info@greenworkstools.com.
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
Powerful and does a good job cutting limbs and branches. Should look into why the chain oil leaks. Was hoping this would not be the case but seems like a systemic issue.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: rschlenk
Verified Purchase:Yes
Ordered the tool only. It arrived loose in the box (no packaging inside the box to secure the chainsaw) as if someone just threw it in a box and shipped it. When you spend that kind of money on a product you expect a lot more care than that. Fortunately the chainsaw wasn’t damaged.
Response from greenworkstools.comBy GreenWorks Tools, GreenWorks Customer Care, August 10, 2020
Hello anonymous,
Thank you for feedback and taking the time to voice your concerns.
We apologize that you are feeling slightly let down by your recent purchase. We will take your comments and pass them along to our relevant team members for future consideration. In the meantime, please feel welcome to contact our Customer Care at 1-888-909-6757 (1-888-90WORKS) or by email on info@greenworkstools.com with any questions, concerns or warranty needs.
They are always happy to provide help.
Thank you for feedback and taking the time to voice your concerns.
We apologize that you are feeling slightly let down by your recent purchase. We will take your comments and pass them along to our relevant team members for future consideration. In the meantime, please feel welcome to contact our Customer Care at 1-888-909-6757 (1-888-90WORKS) or by email on info@greenworkstools.com with any questions, concerns or warranty needs.
They are always happy to provide help.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Best chainsaw I've ever had.
on August 4, 2020
Posted by: Semaphore Sam
from Edmonds, WA USA
Gender:Male
This is actually for the predecessor (but essentially the same device), Model #GCS80420-2000002.
As I said, it's really the same saw.
I've now had this device for almost 5 years. It still behaves exactly the same as when I bought it.
During that time, I've cut literally cords of firewood, about 20 mature alder and maple trees on my office property in Western WA State and several trips to State-owned forest land for permitted firewood and windfall harvesting. I have an offset smoker on the property and my home and office both have fireplaces, which I use in the winter.
The only maintenance activities I've ever had to perform to keep this saw running like the day I bought it, are:
1) Keep the bar, chain and guard areas clean and free of chips (i.e., put it away clean).
2) Keep the oil reservoir full of Bar Oil and store in a dry place when unused.
3) Sharpen the chain after every season.
2) Keep the oil reservoir full of Bar Oil and store in a dry place when unused.
3) Sharpen the chain after every season.
That's it. It always just works. Reliably and quietly, every time.
I have replaced all of my tools (except one diesel-powered generator, for obvious reasons) with Greenworks electric tools.
And this ain't my first rodeo - between my dad and myself, we've owned 7 chainsaws over a period of 50 years from different manufacturers. Every single one of them died after a few years of use; some had to be repaired at the beginning of every season because [even tho winterized] they refused to start. God, but I have come to HATE 2-cycle gas engines - they are usually cheaply made and just don't last.
Thank you GW for another great product.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
from Northern Michigan
Verified Purchase:Yes
Three uses so far, dozens of branches, no problems. Feels safer than my handheld chainsaw as the pole social distances the blade. No gas and oil to mix. Highly recommend.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Great Chainsaw
on July 26, 2020
Posted by: Ayala407
from Sebastian, FL
Gender:Male
Better than expected. Excellent power, what I didn’t like is the battery life. Granted it’s just a 2.0 battery, and it’s a chainsaw but why include that small of a battery. Recommend getting a second battery or larger battery. Very easy to use, and almost as good as gas powered.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com