Customer reviews from greenworkstools.com
Greenworks - 80V 18" Brushless Cordless Chainsaw (Great For Tree Felling, Limbing), 4.0Ah Battery and Charger Included - Green
Average customer rating
4.6
(634 Reviews)
Rating breakdown 634 reviews
5 Stars
511
4 Stars
66
3 Stars
24
2 Stars
11
1 Star
22
95%of customers recommend this product.
(
519 out of
548)
Customer Reviews for Greenworks - 80V 18" Brushless Cordless Chainsaw (Great For Tree Felling, Limbing), 4.0Ah Battery and Charger Included - Green
Posted by: bizcoachbrett
from Atlanta, GA
Gender:Male
Verified Purchase:Yes
To be able to slide the battery in and immediately go to work cutting is great. No pull starts and fuel and fumes, just powerful cutting where you need it. I used this to trim several trees and the only issue I had was the chain was not tight enough, so I had to put it back on. Make sure you check before use and you won't have this problem. I let a buddy borrow it and he loved it so much he said he was going to get one since he couldn't get his gas one to even start!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
from SC
Verified Purchase:Yes
When I received it the box was half opened I received it missing 1 chain guard nut missing, luckily I had one the fit, the tool was missing and also the chain oil cap had to rig a cap so I could use it.the equipment is great once I could use it.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Greg8888
from Iowa
Verified Purchase:Yes
This chainsaw is awesome! I will never use a gas powered chainsaw again! Buy it!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: J Nielsen
from Phillips, WI
Verified Purchase:Yes
I love it. I have several greenworks tools. However this is the second time pieces are missing. No tools and no oil cap on chainsaw. Poor quality control.
I would recommend this to a friend!
Response from greenworkstools.comBy GreenWorks Tools, GreenWorks Customer Care, April 13, 2021
Hello J Nielsen,
We are sorry to hear that some parts seem to be missing. We would never want out customers to have this experience. Please use the customer contact page on our website for further assistance regarding this matter. Considering the current situation of COVID-19 we have experienced wait times greater than usual for emails and phones, however, please know that these are being tended to at the earliest possible opportunity. We apologize for any inconveniences this may cause and thank you for your understanding and patience during this time. We look forward to assisting you with this matter!
We are sorry to hear that some parts seem to be missing. We would never want out customers to have this experience. Please use the customer contact page on our website for further assistance regarding this matter. Considering the current situation of COVID-19 we have experienced wait times greater than usual for emails and phones, however, please know that these are being tended to at the earliest possible opportunity. We apologize for any inconveniences this may cause and thank you for your understanding and patience during this time. We look forward to assisting you with this matter!
Written by a customer while visiting greenworkstools.com
Posted by: NStratton
from SC
Verified Purchase:Yes
I am Pleased with the saw but not how I received it. Oiled it up and started cutting. On about the 3rd limb the chain comes off. Looked around and the back nut holding the bar on was almost 1/2 unscrewed. Looked for the chainsaw wrench and did not come with one. How cheap is that. Luckily it did no damage and no one got hurt. Put everything back together and cut fine. You would think quality control would check that and you would think a chainsaw would come with a wrench. Disappointed in GreenWorks.
I would recommend this to a friend!
Response from greenworkstools.comBy GreenWorks Tools, GreenWorks Customer Care, April 13, 2021
Hello NStratton
Thank you for your feedback! Sorry to hear that the unit is performing to your expectations. The more you use a chain the longer it becomes. It is important to adjust the chain regularly to take up the slack. Tension the chain so that it can only just be pulled away from the bar at its center point. Chains stretch with use. When new, they stretch more. The tension on a new or newish chain should be checked and tightened every 20 minutes of cutting or so, it can get away from you fast. This is normal stretching. Please note, it is not necessary to remove the chain cover to adjust the chain tension. Should you still require further assistance, we would be interested in hearing more about this issue. Please submit an email using the customer contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Thank you for your feedback! Sorry to hear that the unit is performing to your expectations. The more you use a chain the longer it becomes. It is important to adjust the chain regularly to take up the slack. Tension the chain so that it can only just be pulled away from the bar at its center point. Chains stretch with use. When new, they stretch more. The tension on a new or newish chain should be checked and tightened every 20 minutes of cutting or so, it can get away from you fast. This is normal stretching. Please note, it is not necessary to remove the chain cover to adjust the chain tension. Should you still require further assistance, we would be interested in hearing more about this issue. Please submit an email using the customer contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com
Posted by: K Herbert
from Athens Oh
Verified Purchase:Yes
This replacement chain came quickly and well packaged. Fit great and worked great! Thank you!!!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Steve Harvey
from Ft Lauderdale, FL
Verified Purchase:Yes
The product arrived obviously “re-packaged” so I immediately expected the worst. And sure enough the charger didn’t work. I already have a Greenworks 80v lawnmower, so was able to use the charger from that. With a charged battery the pole saw works as expected.
I reported the problem to Greenworks but have received no reply
I would recommend this to a friend!
Response from greenworkstools.comBy GreenWorks Tools, GreenWorks Customer Care, March 29, 2021
Hello Steve Harvey,
Thank you for feedback. We are sorry to hear about your issue with your GreenWorks charger. We are happy to hear you have reached out to us and we're confident that our support team will be able to assist you with this issue. We look forward to a positive outcome and update.
Thank you for feedback. We are sorry to hear about your issue with your GreenWorks charger. We are happy to hear you have reached out to us and we're confident that our support team will be able to assist you with this issue. We look forward to a positive outcome and update.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Good tool, relatively light for the tool
on March 26, 2021
Posted by: bigc
from north GA
This is my 3rd go around for a pole saw. I've had gas, electric, and now battery. My tools might be slightly lighter, since i have the backpack battery pack, so the weight of the battery is on my hip, which cuts the weight in half. Also, much lighter than gas, and lighter than the electric motor pole saw I used. Also push button to run/stop.
The good part is the tool cuts through wood like a hot knife in butter. Also, the tools is 9ft, so excellent reach. The tool is easy to disassemble, and reassemble. There a large wing nut to remove the chainsaw cover, and and a standard screw to adjust the tension.
The bad, you can easily cut a very large and heavy branch.
My only wish would be if the tool had some sort of adapter to make it shorter, so i could clean up branches, and chop the wood down to a manageable size. This is a minor issue, since i have a push down chainsaw to clean up the debris, and cut the larger pieces into firewood amd scrap.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com