Customer reviews from greenworkstools.com
Greenworks - 80V 18" Brushless Cordless Chainsaw (Great For Tree Felling, Limbing), 4.0Ah Battery and Charger Included - Green
Average customer rating
4.6
(634 Reviews)
Rating breakdown 634 reviews
5 Stars
511
4 Stars
66
3 Stars
24
2 Stars
11
1 Star
22
95%of customers recommend this product.
(
519 out of
548)
Customer Reviews for Greenworks - 80V 18" Brushless Cordless Chainsaw (Great For Tree Felling, Limbing), 4.0Ah Battery and Charger Included - Green
Customer Rating
5
Cutting son of a gun
on October 19, 2023
Posted by: JuanLesKar
I've had this saw 4 years or so. I have a sawmill and use it to cut trees down, trim logs, cut firewood, slabwood and branches. Mostly Doug Fir but cut all types. Biggest tree I cut was 24" Pine. I've gone thru a few chains and just put a new bar on. My charger quit working and was promptly replaced, just under the warranty period. Customer service has been great, I love the saw and folks are usually impressed how well it works - its all about keeping the chain razor sharp! Great tool - just noticed the 60V saw is rated more powerful??Might have to try that next!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Quiet cutting
on September 17, 2023
Posted by: Jaky Baby
from Arizona
Gender:Male
This is great for being quiet in the neighborhood and still getting work done. It's very easy to bring it along when traveling too. It can cut two rings off very dense mesquite before it needs to be charged. Mesquite is very hard on saws and this has held up when I have already burned up other saws. I am hard on it too
Pros: Convenient, Easy to Use, Quiet
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Bad to the bone
on September 12, 2023
Posted by: Red89
Gender:Male
I wouldn't buy this if I were a logger running a saw all day 6 days a week, but it's plenty for what I need. Right out of the box I used it to fell a 20 or so inch dead gum in my yard. Got most of it cut into firewood on the first charge.
Pros: Easy to Use, Quiet, Effective, Powerful
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, September 14, 2023
Hello Red89,
Thank you for your review. We are concerned to read that you are not completely satisfied with the amount of cuts you are getting with this battery, this 2Ah battery can provide up to 100 cuts per charge. Please know that batteries in the same voltage platform will ultimately perform the same but the run time will vary. The higher the ampere-hour (Ah) rating is, the more run time the battery has to offer.
We would be happy to investigate to see whether your cuts to run time would be considered average, simply contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us on Greenworks Pro toll-free helpline at 1-855-345-3934.
Thank you for your review. We are concerned to read that you are not completely satisfied with the amount of cuts you are getting with this battery, this 2Ah battery can provide up to 100 cuts per charge. Please know that batteries in the same voltage platform will ultimately perform the same but the run time will vary. The higher the ampere-hour (Ah) rating is, the more run time the battery has to offer.
We would be happy to investigate to see whether your cuts to run time would be considered average, simply contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us on Greenworks Pro toll-free helpline at 1-855-345-3934.
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Decent chainsaw but has some issues
on August 15, 2023
Posted by: Dave B99
from Cincinnati, OH
Gender:Male
Bought this a couple of months ago and have used it twice. It cuts well but is really heavy with the battery. My gas chainsaw is lighter, which shocked me. It also leaks oil like crazy. It just runs out the cap and also I think it puts too much out for the chain. It also throws the chain constantly. I don't know why but just cutting some branches off a downed tree it would pop off. It did that 3 times while I was trying to trim a bunch of small branches of a dead pine tree.
Pros: Quiet, Powerful
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, August 17, 2023
Hello Dave B99,
Thank you for your review. We are glad that you have been enjoying the way the chainsaw cuts! It is unfortunate that you have experienced these issues. We ask that you please lease contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us on Greenworks Pro toll-free helpline at 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution.
Thank you for your review. We are glad that you have been enjoying the way the chainsaw cuts! It is unfortunate that you have experienced these issues. We ask that you please lease contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us on Greenworks Pro toll-free helpline at 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution.
Written by a customer while visiting greenworkstools.com
Posted by: aggphv
from Tennessee
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] It is much lighter than a gas chainsaw but still has a lot of power.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Chainsaw CS60L4R3 I8 Inch 60 volt
on June 9, 2023
Posted by: Chainless in Granby
from Connecticut
Gender:Male
Chain kicked off fairly quickly. Could have been my fault for not getting tension right but it does appear that this is a fairly common issue. However, trying to source compatible spare has posed many more challenges. When it worked it worked well but the overall rating has to go down because of parts issues. If I could source them I would do the work myself but.......Also conversation with authorized repairer included instructions to bring battery and charger in. Am I to stop using other Greenwork's tools while this is repaired ? Surely it wouldn't be too much to require, yes that is right - require, an authorized repairer to have all the tools for the job.
Pros: Quiet, Powerful
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks , June 12, 2023
Dear Chainless in Granby,
Thank you for taking the time to voice your concerns! We are sorry to hear of the challenges you are experiencing. We would like to take this opportunity to respond to the issues you have mentioned in your review.
First, we recommend bringing the battery and charger that was purchased with your Greenworks product or tool to the Authorized Service Center to perform the necessary diagnostic testing. Service centers do not have the capacity to hold all our batteries and chargers for testing. We apologies for any inconvenience this news may cause.
Second, regarding the teasion, heat causes chains to stretch and should be checked and tightened as needed but should not be tightened after use, unit should be stored with loose chain so that when using next time the unit has to be checked and any potential hazards or defects will be noticed.
Tighten the chain to having a dime space when pulled away from bar
chain will expand and can be tightened when being repetitively used but should be stored with a loose fitting chain.
Lastly, you can use the specs from your manual to find the (Oregon) chain. Oregon chains are sold at a variety of retailers and on www.greenworkstools.com.
CS60L4R3 specs:
Guide bar length 18'' (457 mm)
Chain pitch 3/8" LP (9.5 mm)
Chain gauge .050" (1.27 mm)
Drive links 62
If you have any issues locating a chain, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at Greenworks Pro toll-free helpline at 1-855-345-3934.
Thank you for taking the time to voice your concerns! We are sorry to hear of the challenges you are experiencing. We would like to take this opportunity to respond to the issues you have mentioned in your review.
First, we recommend bringing the battery and charger that was purchased with your Greenworks product or tool to the Authorized Service Center to perform the necessary diagnostic testing. Service centers do not have the capacity to hold all our batteries and chargers for testing. We apologies for any inconvenience this news may cause.
Second, regarding the teasion, heat causes chains to stretch and should be checked and tightened as needed but should not be tightened after use, unit should be stored with loose chain so that when using next time the unit has to be checked and any potential hazards or defects will be noticed.
Tighten the chain to having a dime space when pulled away from bar
chain will expand and can be tightened when being repetitively used but should be stored with a loose fitting chain.
Lastly, you can use the specs from your manual to find the (Oregon) chain. Oregon chains are sold at a variety of retailers and on www.greenworkstools.com.
CS60L4R3 specs:
Guide bar length 18'' (457 mm)
Chain pitch 3/8" LP (9.5 mm)
Chain gauge .050" (1.27 mm)
Drive links 62
If you have any issues locating a chain, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at Greenworks Pro toll-free helpline at 1-855-345-3934.
Written by a customer while visiting greenworkstools.com
Customer Rating
3
VERY low battery life, but works well when charged
on May 9, 2023
Posted by: Anonymous
from Maine
Gender:Male
The saw cuts well with a full battery and sharp chain. The advertised comparison to a 42cc gas saw is overstated, this saw doesn't have that kind of torque and easily overpowered if you're too aggressive. The battery drains quickly during medium-duty use, 12" dia softwood. You'll be lucky to fell, limb, and cut 8' lengths on one tree before the battery dies. Not a problem if you plan accordingly (haul or chip limbs, clean up, etc.) while the battery charges. As advertised, it charges fully in about 30 minutes. This is not a replacement for a gas saw unless you're only doing light-duty cleanup, but it's a great addition for that light-duty work.
Pros: Convenient, Easy to Use, Quiet, Environmentally Safe
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks , May 12, 2023
Hello Rick Dickerson,
We greatly appreciate your feedback and are glad you had some pros and cons to share with us. We use information like this and work with the various teams within Greenworks to market, design, and sell the products are customers want or need. We hope others will find your review helpful! In the meantime, should you have any further questions or warranty needs, please contact Greenworks Pro toll-free helpline at 1-855-345-3934.
We greatly appreciate your feedback and are glad you had some pros and cons to share with us. We use information like this and work with the various teams within Greenworks to market, design, and sell the products are customers want or need. We hope others will find your review helpful! In the meantime, should you have any further questions or warranty needs, please contact Greenworks Pro toll-free helpline at 1-855-345-3934.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Chain saw chain
on April 24, 2023
Posted by: Randybob
from Rockwall tx
I bought a 18 in batt pwd 60 volt chain saw last week and want to go use it to cut down some woods, thought I might need an extra chain an battery, so when I tried to get one while purchasing the saw they had 100s of chains on the wall but not one for this saw, so I went to this website where no one will ever answer and when you give it a call back number it never calls back, my saw was also over a year old when I bought off the shelf, no hardware stores can make it or carry it, so I returned it today because there service is non existent. Buyer beware of Greenworks.....
Pros: Convenient
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, April 24, 2023
HelloRandybob,
Thank you for your review. We are so sorry to learn of this situation that has left you with a poor customer service experience. This is certainly not an experience we want you our valued customers to have to go through. Please know we are working to update our customer support to ensure a faster response time for our customers. Unfortunately, this has been a struggle during our busier season. Our apologies for any inconveniences these delays may cause you. Please let us know if there is anything we can do in the future to regain you as a Greenworks customer.
Thank you for your review. We are so sorry to learn of this situation that has left you with a poor customer service experience. This is certainly not an experience we want you our valued customers to have to go through. Please know we are working to update our customer support to ensure a faster response time for our customers. Unfortunately, this has been a struggle during our busier season. Our apologies for any inconveniences these delays may cause you. Please let us know if there is anything we can do in the future to regain you as a Greenworks customer.
Written by a customer while visiting greenworkstools.com