Response from greenworkstools.comBy Greenowrks, Customer Care, May 25, 2022
Hello RNZ8,
We're sorry to hear about your experience when using this lawn mower! It sounds like you will need to contact us directly as some further information would be required to better assist. Please allow our team to gather some further details so that we can help find a resolution for you. We kindly ask that you give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask is that you have access to the unit, battery, and charger so that we can complete troubleshooting with you and gather the necessary unit information.
At 72 I needed a light mower that works and boy green works really is terrific! My lawn looks great after every cut. Super easy to put together and charges fast. I can do my front and back yards on one charge. Love it !
I looked all over for an affordable, dependable, light weight mower and blower. I was hesitant, but this combo has delivered across the board. I’ve had it a month now, no issues with any part of it and the batteries are included. The mower does a great job and the blower was perfect for clearing the yard. I have a large yard, so I balance between battery time, half the day blowing, charge, then mow
I have owned for about a month. So far, so good! Well designed and easy to use. Perfect for my small lawn in CA. Surprisingly powerful and no concerns so far. Bagger works well. Batteries last for 2 mows for me (about 15-20 mins each).