I did not purchase this thermostat. I’m in a new home construction and it was standard with the home. App constantly loses connectivity with the thermostat. It’s always “going offline”. In addition the setup instructions weren’t that great and required a lot of me figuring things out. Not really impressed. When it works, it works decently. I’m curious to see how well it integrates into my smart home setup.
I love being able to control it from my phone. As it’s the second thermostat in the house, I was glad the technician set it up for me. I would never have been able to figure it out.
Wish I could enter zero stars. It took hours to set up thermostats on wifi. failed to set up on a Pixel 5a phone. One thermostat keeps dropping off wifi even though the path to the router is an unobstructed 12 feet. In the future I would purchase any brand but Honeywell.
I am a new tenant at an apartment with this Thermostat. I am unable to register/connect to my app due to the previous tenant not relinquishing control from his/her app. There is nothing I can do about it except to 1. tell the former tenant to login and release control or 2. call the customer service during office hours. What a pain!! Google Nest Thermostat will let you override it if you have physical access to the thermostat.
No, I would not recommend this to a friend.
Response from resideo.comBy Support, February 17, 2022
Hi Camden, we thank you for contacting us and would like the opportunity to help with your registration process. Visit the Support Center link at the top of the page for ways to get in touch.- Charlie
This was recommended to replace a Lennox wifi communicating thermostat as they were on backorder an expensive during the pandemic. My units worked, but the thermostat did not. This was the replacement. I am not sure if it's the non-Lennox thermostat or the installation, but now the unit runs CONSTANTLY. I have to manually turn it off. I've had the HVAC tech out here 3x and they said "that's just the thermostat."