Customer reviews from resideo.com
Honeywell - TH6220WF2006/U Lyric T6 Pro Wi-Fi Programmable Thermostat
Average customer rating
4
(13,870 Reviews)
Rating breakdown 13,870 reviews
5 Stars
7,671
4 Stars
2,209
3 Stars
1,600
2 Stars
954
1 Star
1,436
76%of customers recommend this product.
(
6,080 out of
7,995)
Customer Reviews for Honeywell - TH6220WF2006/U Lyric T6 Pro Wi-Fi Programmable Thermostat
Customer Rating
1
Don’t buy!
on December 4, 2022
Posted by: PflugervilleCajun
from Pflugerville Tx
Frequency of use:Daily
Gender:Male
I needed a Zwave thermostat so it would connect with my alarm system app. I wanted to control both thermostats in my home from 1 app. This unit was easy to install but that’s where the fun stops. The heater would not turn off at the set temp. If I set the temp to 72, it would keep going and wouldn’t cut off until it was reaching 78! I contacted Honeywell and did all the troubleshooting. We finally got to a point where they told me to keep an eye on it and contact them back after a few days if the problem persisted. Well…no use in wasting more time on the phone. This thing is garbage.
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com
Customer Rating
1
Offline issues. Dead screen.T6 Pro unit.
on February 4, 2024
Posted by: Designaddict
from Newhall CA
Frequency of use:Daily
Gender:Female
C wired thermostat that doesn’t take batteries. Goes offline and screen is completely dark/dead. Impossible to fix despite troubleshooting.
No, I would not recommend this to a friend.
Response from resideo.comBy Joey, Customer care, February 9, 2024
Hi, we appreciate your feedback and would like the opportunity to help. Our Support Center link at the top of the page has all the ways you can get in contact with us to discuss where the issue may be.
Written by a customer while visiting resideo.com
Customer Rating
1
Units failing - goes black and is hot to touch
on September 24, 2022
Posted by: deadt6
from Raleigh, NC
Gender:Male
This is the 3rd unit to fail in this mode. Both original units installed by HVAC company in a two zone system, new construction -- both failed within 18 months within a few weeks of each other, and now one of the replacement units failed in same way: black/blank screen and hot to the touch. Popped out the unit and popped in one from other zone so main floor has heat/hvac but am looking to find a different smart thermostat that doesn't fail as often.
No, I would not recommend this to a friend.
Response from resideo.comBy Joey, Support, January 23, 2023
Hi, we appreciate your feedback and would like the opportunity to help. Our Support Center link at the top of the page has all the ways you can get in contact with us to discuss where the issue may be.
Written by a customer while visiting resideo.com
Customer Rating
1
Went blank after 2 years of use
on October 27, 2022
Posted by: Aeropixel
from Mtl
Frequency of use:Daily
Gender:Male
When it’s working, it’s really a nice device especially connected to the smart application. That being said for myself after two years I had to replace the unit.
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com
Customer Rating
1
Wish I could give ZERO stars- Wish I had a differe
on October 30, 2020
Posted by: ZZZZ
Frequency of use:Daily
Wish we did not own this thermostat. Not responsive to temperature changes as old thermostat was. Not easily navigated from touch panel. I am already locked out of device with no instructions in literature that came with the thermostat, nor any help on-line on Honeywell's absolutely HORRIBLE website, to know how to reset to factory settings so I can get back into the panel and change the heat settings. No assistance by phone. A bad product from a horrible company (IMO). As someone else said- DO NOT BUY THIS PRODUCT.
No, I would not recommend this to a friend.
Response from resideo.comBy Support, October 4, 2021
Hi, this is not something you should expect and we apologize for the experience. Our support team is available 7 days a week - just visit our Support Center link at the top of the page for ways to get in touch and someone would be happy to help! -Jerry
Written by a customer while visiting resideo.com
Customer Rating
1
Don’t buy
on June 30, 2022
Posted by: WeDontHaveAC
from Georgia
Our HVAC company raved about this thermostat. Less than 6 months after being installed, it stops working. In the middle of a heatwave, in the south. Will ask them to replace, with a thermostat, with more than a 2.2 star rating.
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com
Customer Rating
2
It broke after a year
on December 14, 2022
Posted by: JR t.
from paris on.
Frequency of use:Daily
Gender:Male
Im just gonna echo some of the reviews here on this product, installed brand new to a brand new home, it broke 2 days ago in the middle of winter, the house was freezing cold, called support, they dont wanna admit that the unit broke, they kept saying, maybe theres no power, got tired of talking to them so i called the builder and their technician came to the house the following morning, and sure enough its the unit, he just went to his truck and replace the unit. it just upset me that a thermostat breaks after a year, which i barely touch.
No, I would not recommend this to a friend.
Response from resideo.comBy Support, January 27, 2023
Hi JR t, this is not what you should expect and we apologize for the inconvenience. This model has 5 years of warranty through the professional who installed your thermostat. Our support team is available 7 days a week if you need further assistance, just visit our Support Center link at the top of the page for ways to get in touch and someone would be happy to help.
Written by a customer while visiting resideo.com
Posted by: Dpsd
from Wisconsin
Frequency of use:Daily
Gender:Male
Verified Purchase:Yes
App and home sensing worthless. I had a nest that worked great and got this worthless piece in our new house through our contractor. I wish I stuck with nest. Difficult to setup and constantly can't tell if I am home or not. Went back to the schedule option because it works so poorly
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com