This is the 3rd unit to fail in this mode. Both original units installed by HVAC company in a two zone system, new construction -- both failed within 18 months within a few weeks of each other, and now one of the replacement units failed in same way: black/blank screen and hot to the touch. Popped out the unit and popped in one from other zone so main floor has heat/hvac but am looking to find a different smart thermostat that doesn't fail as often.
No, I would not recommend this to a friend.
Response from resideo.comBy Joey, Support, January 23, 2023
Hi, we appreciate your feedback and would like the opportunity to help. Our Support Center link at the top of the page has all the ways you can get in contact with us to discuss where the issue may be.
I ended up having to manually just set the permanent temperature. Doing a schedule NEVER worked no matter how many times I set it up. So now I just use the app to set it at a certain temperature. If you need to change the fan settings you have to do it on the wall.