I had a brand new furnace and air system installed a few months ago and so far I am loving the T-6 thermostat. Very easy to program and use the phone app
We were thrilled to get a wifi thermostat until... 1. Continue to get notices that it's offline 2. The display does not show and we don't know how to fix it. Unfortunately it's a holiday weekend. Customer support isn't available for a few days and they are on central time. 3. There is no troubleshooting via the app 4. There is no real monitoring via the app
We received this from the city so would have expected something better. Just thankful the weather is bearable and we aren't in desperate need of AC or Heat. If this is resolved on a long term basis I'd be happy to change the review as overall the concept seems good, just short on the execution?
Response from resideo.comBy Support, July 31, 2023
Hi honeycurls, thank you for bringing this to our attention. A blank display could mean that the thermostat is not receiving enough power from your HVAC system. Without a display, the thermostat will not connect to Wi-Fi and you will not be able to control it using the app. We recommend you to have the installer of your T6 thermostat checking the voltage to verify if this is a system or thermostat issue. This model has 5 years of warranty through the HVAC contractor who installed the thermostat. Once the power issue has been resolved, we recommend making sure that you have a 2.4 GHz only Wi-Fi network to ensure good connectivity.
This has been a reliable and easy to use thermostat. We’re using the app on our iPhone for remote control of our HVAC. The only improvement I would make under the Daily Usage is to be able to see real-time run-time instead of a two day lag. I minor item but it would be nice to have.