So far so good. The product is easy to use and understand. However, it seems that sometimes there seem to be a delay with the app communicating with the thermostat. Hopefully it will last a long time with no issues.
I don’t have anything to compare it to, but I’m happy to have it over my old-school, mercury thermostat. Everything seems to work well. I like being able to view my usage. I would like it if I could also see how long the fan was on and if there were more than one program available. I don’t like the way the program has to have like 4 settings for awake and away and home and asleep, but I can see how some people might like that. It would also be nice to pick which people for it to follow for the automatic away and home settings. I don’t want it to adjust for me, just the person in the home that actually uses the HVAC. I’m not very tech savvy though, so perhaps there is a way to do that. It’s a great option if you live alone or all have the same schedule! I had it installed, so I can’t speak to the ease or difficulty of that :)
Really love this product. It works very well, but was a bit hard to get the initial registration & programming setup. But once done, it does great with no additional problems so far. Found I really like the geofencing feature also.
Thermostat works great, except it won’t hook up to my Internet
Response from resideo.comBy Joey , Customer care, August 31, 2023
Hi, thanks for the review. We can help with getting your unit connected to wifi. You can find all the ways to get in touch with us for support at the top of this page.
The thermostat was part of a hvac system replacement. So far it is working fine, I only have one issue with it and that it does not have an automatic setting you have to change from heat to cool. I haven't taken the time to check all the other function, and there are many (for the installers mostly).
Fair. When trying to add a hidden WiFi SSID the unit will disconnect from the app and not respond to complete the setup.
No, I would not recommend this to a friend.
Response from resideo.comBy Maria, Support, September 4, 2023
Hi JDG42, thank you for bringing this to our attention. We will be happy to help you getting your thermostat connected to Wi-Fi. Our Support Center link at the top of the page has all the ways you can get in contact with us to discuss where the issue may be.