I can't tell if the heat pump is connected incorrectly or if the T6 just can't manage the heat & A/C long term. I've had the installer out multiple times, it works for a little bit and then I can't shut off the heat or air through the app, I have to shut down the power to the heat pump. I'm paying ridiculous electric costs because this thing won't shut off, I'm ready to rip it off the wall. The manufacturer should replace these with working units, and NOT T6's.
No, I would not recommend this to a friend.
Response from resideo.comBy Maria, Support, September 20, 2023
Hi Narbs, this is not what you should expect. This thermostat requires an HVAC professional for troubleshooting and warranty replacement if necessary. Your contractor can contact our pro support team if they need help troubleshooting. Our team is ready to help! Visit the Support Center link at the top of the page for ways to get in touch.
Just installed about a week ago, so far very cool. Love having app to control temp. Haven't got deeper into the setting and scheduling but will fine tune these devises.
Despite the good looking, and wifi feature i highly prefere my previous Honeyweel thermostat….TH8320 ….. Definite step back Thermostat look good , but so little infos available on the screen…… especialy outside température….always need the phone 😳 Also we are in 2023, hard to explain wy other langage is not available…
No, I would not recommend this to a friend.
Response from resideo.comBy Maria, Support, September 20, 2023
Hi Marc Lupien, thank you for your review of the T6 thermostat. We appreciate our customer's comments. If you have further feedback for us or need assistance, you can visit our Support Center link at the top of the page for ways to get in touch and someone would be happy to help.
I keep trying to set up programs like days of the week and I cannot program them. There are so many features to use that I'm constantly setting things wrong. this is the most difficult thermostat I've ever had in my life.
No, I would not recommend this to a friend.
Response from resideo.comBy Maria, Support, September 20, 2023
Hi Thomas, this is not what you should expect. We will be happy to guide you through the schedule programing. Our support team is available 7 days a week, just visit our Support Center link at the top of the page for ways to get in touch and someone would be happy to help. - Maria