Customer reviews from resideo.com
Honeywell - TH6220WF2006/U Lyric T6 Pro Wi-Fi Programmable Thermostat
Average customer rating
4
(14,218 Reviews)
Rating breakdown 14,218 reviews
5 Stars
7,867
4 Stars
2,249
3 Stars
1,657
2 Stars
983
1 Star
1,462
76%of customers recommend this product.
(
6,290 out of
8,282)
Customer Reviews for Honeywell - TH6220WF2006/U Lyric T6 Pro Wi-Fi Programmable Thermostat
Customer Rating
5
Works Great
on October 26, 2023
Posted by: Mtprincess
from Orange County, California
This thermostat came with our home. I’ve had one problem in the 3 years of using it.
I called customer service & they walked me through a new add device setup to get it syncing with our Wi-Fi.
They were very helpful
I called customer service & they walked me through a new add device setup to get it syncing with our Wi-Fi.
They were very helpful
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Customer Rating
1
Trash on the wall
on October 25, 2023
Posted by: T.Edmonds
from Lawton, OK
This thermostat, in my opinion, is garbage. If I could get a new one, I would. Doesn’t stay connected to my phone, and now, i can’t get it reinstalled on the phone because it’s already registered. I got a new phone and i changed the password and tried to reinstall it. It was a pain to get it connected the first time. I’m just really over this thermostat right now. I have NO idea how or what I should do to get it reconnected to my phone. Shows me the weather but that’s all I can do with the app. My old thermostat didn’t give me this much headache.
No, I would not recommend this to a friend.
Response from resideo.comBy Maria, tech support, October 25, 2023
Hi T.Edmonds, we are sorry to hear about this and apologize for the inconvenience. Please make sure that your thermostat is connected to a 2.4 GHz only Wi-Fi network to prevent disconnections. If your thermostat was already registered, you will just have to log into the app using the same account that you used to register it. We can help you verifying if you are using the correct account and/or if you have multiple locations and you are looking at an empty one. Our Support Center link at the top of the page has all the ways you can get in contact with us to discuss where the issue may be.
Written by a customer while visiting resideo.com
Customer Rating
3
Ok but could be better
on October 23, 2023
Posted by: Krdel8182
from West Des Moines, IA
For the most part the thermostat and all is OK. But wish we could set up more than 4 times for temp adjustments in a day. Our old one we could set up I have no idea how many. But we got a new HVAC system a few months back and this is what they installed, and we liked being able to have 6 different times and temps programmed.
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Customer Rating
1
2 Thermostats Died - Screen Blank and Feel Hot
on October 21, 2023
Posted by: Sad Thermostat Owner
We have a 2 year old new construction home and these thermostats were installed by the builder. The downstairs unit failed within the first year and was replaced by the warranty with the same model. The upstairs units just died but is unfortunately outside of the home warranty. In both cases the unit screens went blank and were hot to the touch. These units are terrible.
No, I would not recommend this to a friend.
Response from resideo.comBy Maria, tech support, October 23, 2023
Hi, we are sorry to hear about that. This model has 5 years of warranty through the installer, we can help you finding an HVAC contractor to check the voltage that your thermostat is receiving and replace the unit under warranty if necessary. Visit our Support Center link at the top of the page for ways to get in touch and someone would be happy to help.
Written by a customer while visiting resideo.com
Customer Rating
2
Does not last very long
on October 19, 2023
Posted by: Paigeey
from Anaheim
I had my Thermostat installed at the same time as my furnace and AC units. Although the process of setting up the wifi was a bit challenging, it was still manageable. I successfully programmed my schedule and geo-fencing, and the smart thermostat performed admirably. However, one day it suddenly went blank, causing us to go through all the troubleshooting steps for the furnace and drain lines. Eventually, we realized that the issue lay with the thermostat itself, which had malfunctioned. It's quite absurd to think that it only lasted for two years, especially when considering that the previous thermostat lasted for ten years or more before we had to replace the system. Nevertheless, it's still impressive to have a thermostat with all these fancy features, although it's important to be aware that it may have a relatively short lifespan.
No, I would not recommend this to a friend.
Response from resideo.comBy Joey, Customer care, October 19, 2023
Hi, thank you for taking the time to rate the T6 PRO SMART THERMOSTAT, we appreciate the feedback and will utilize your comments as we update our products.
Written by a customer while visiting resideo.com
Customer Rating
1
Subpar Would Never purchase Compared to Prior Unit
on October 16, 2023
Posted by: Customer Unhappy
from Pennsylvania
Verified Purchase:Yes
Very cheap wall unit in my opinion. No way to set filter change alert like my previous unit. Does not show indoor humidity like my last wall unit. Does not show outdoor temperature and humidity like my last unit. Not as user friendly like my last wall unit to setup in my opinion. Very small print which makes it more difficult for viewing unless you are right on top of it. This was installed by the contractor who installed my new heat pump system. He told me he threw away may old unit, which was about 2 years old when I purchased, not sure i believe that. Previous unit: RTH9585WF1012
Smart Series Color Touch Screen Honeywell. Screen size was bigger, and numbers were larger and easier to read. Reminder for filter change, just a much better unit and user friendly.
Smart Series Color Touch Screen Honeywell. Screen size was bigger, and numbers were larger and easier to read. Reminder for filter change, just a much better unit and user friendly.
No, I would not recommend this to a friend.
Response from resideo.comBy Joey, Customer care, October 19, 2023
Hi, thank you for taking the time to rate the T6 PRO SMART THERMOSTAT, we appreciate the feedback and will utilize your comments as we update future products.
Written by a customer while visiting resideo.com
Posted by: Marlene O
Verified Purchase:Yes
Extremely hard to program. No instructions,just a diagram of where options are. No instructions for programming, cannot program. Had to set thermostat at one setting and leave it. Cannot control various options such as sleep, times away, etc. No instructions on air conditioning options. Wish I had old thermostat
,
,
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com
Posted by: Anchovie
from Pennsylvania
Verified Purchase:Yes
Fantastic- very easy to learn and intuitive. Easy to switch between heat and AC
I would recommend this to a friend!
Written by a customer while visiting resideo.com