C wired thermostat that doesn’t take batteries. Goes offline and screen is completely dark/dead. Impossible to fix despite troubleshooting.
No, I would not recommend this to a friend.
Response from resideo.comBy Joey, Customer care, February 9, 2024
Hi, we appreciate your feedback and would like the opportunity to help. Our Support Center link at the top of the page has all the ways you can get in contact with us to discuss where the issue may be.
Instructions to make the stat automatically shut down the heat pump in cold temperatures are rather technical and a bit daunting fir a home owner. The installer would have to set it up.
This thermostat is very capable and reliable. However, in order to achieve both of those qualities it can be a little complicated. Fortunately I am very comfortable with computers, so I was able to slog through it OK. But I can imagine that some people (especially older seniors) might struggle a bit to use some of the more advanced features. And if you don't use those (e.g., Auto-Change, Scheduled settings), then using it in a place like AZ, can require raising/lowering the temperature a lot of times during a typical day. Another example is Wi-Fi. Unless you are familiar with setting up Wi-Fi-capable devices in general (fortunately I am), it can be a bit tricky to get through the setup. Once you get through it, it's a great feature if, for instance, your bedroom is some distance from the thermostat. Of course, you can hire someone to help, but that can be an expensive nuisance -- especially if the power goes out now and then.
Si-di connection is a pain and once set up it comes and go’s. The wi-if signal at my house is fine but it keeps loosing the thermostat
No, I would not recommend this to a friend.
Response from resideo.comBy Joey, Customer care, February 9, 2024
Hi, we'd be happy to help get you connected so you can manage your thermostat remotely. Find ways to get in touch by visiting our Support Center link at the top of the page.
The wifi thermostats work well. How they continue to perform over time will obviously take time to tell. Our previous honeywell thermostats worked well for 3 years.
The resideo app to remotely control the thermostats is a disappointment. Our application requires frequent resetting of the schedule to control the furnaces and not having settings for each day of the week means much more manual attention to the thermostat settings.
No, I would not recommend this to a friend.
Response from resideo.comBy Joey, Customer care, February 9, 2024
Hi, your experience is important to us and we'd like the opportunity to understand more about your comment. Our team is ready to help! Visit the Support Center link at the top of the page for ways to get in touch.