Not so "Smart" thermostat. Wifi will not stay connected for more than a few hours. Once the connection drops we need to reconfigure the connection from scratch which is cumbersome and time consuming. Once the wifi is connected, our configuration allows us to change only the current temperature setting. App should allow us to change all settings and schedules for the thermostat. If other actions are possible, they are not easily or readily available in the App.
No, I would not recommend this to a friend.
Response from resideo.comBy Joey, Customer care, March 15, 2024
Hi, we appreciate your feedback and would like the opportunity to help. Our Support Center link at the top of the page has all the ways you can get in contact with us to discuss where the issue may be.
Was working (remotely) well until the wifi router was changed and SSID/password was different. Can only be reconnected to new router with the app. It should allow wifi SSID/pwd settings directly on the thermostat (we're remote - can't burden property manager or renters to do this with the app, and we don't want them to have control either). Maybe require PIN/code to be able to do this with authority from owner.
Wont keep temperature in a range. Wil only do cool OR heat at once. If its warm during the day and cold at night it wont switch cool/heat mode on its own. Poor wifi reception
No, I would not recommend this to a friend.
Response from resideo.comBy Joey, Customer care, March 15, 2024
Hi, your experience is important to us and we'd like the opportunity to understand more about your comment. Our team is ready to help! Visit the Support Center link at the top of the page for ways to get in touch.
The app works great. I wish you had other devices that connect to it. Water sensor, temperature (hot and cold)sensor, humidity sensor, water flow sensor and power sensors(using CT’s).
Came with my new house Very basic no humidy reading very difficult to setup will be changing out shorty
No, I would not recommend this to a friend.
Response from resideo.comBy Joey, Customer care, March 15, 2024
Hi, we appreciate your feedback and would like the opportunity to help. Our Support Center link at the top of the page has all the ways you can get in contact with us to discuss where the issue may be.