Customer reviews from resideo.com
Honeywell - TH6220WF2006/U Lyric T6 Pro Wi-Fi Programmable Thermostat
Average customer rating
4
(13,877 Reviews)
Rating breakdown 13,877 reviews
5 Stars
7,676
4 Stars
2,210
3 Stars
1,601
2 Stars
954
1 Star
1,436
76%of customers recommend this product.
(
6,086 out of
8,001)
Customer Reviews for Honeywell - TH6220WF2006/U Lyric T6 Pro Wi-Fi Programmable Thermostat
Customer Rating
1
Resido App is years behind
on December 28, 2023
Posted by: T6Pro = Boo
I have had this for about a year. Biggest gripe is the Resido app that sometimes is not in sync, does not work with Ring very well, and gives awful history stats of time the HVAC is on. History is delayed 3 days (which makes no sense in today's instant data era) and just gives a chunk of time used during the 24 hours... not when it came on and off so you can make adjustments. Very dissatisfied and hope to change systems in the near future.
No, I would not recommend this to a friend.
Response from resideo.comBy Maria, tech support, January 2, 2024
Hi, thank you for your review of the T6 thermostat. We appreciate your feedback on the Resideo app and take your comments as we move forward.
Written by a customer while visiting resideo.com
Posted by: Anonymous
from NC
Gender:Male
Verified Purchase:Yes
A tech installed the thermostat but left the wifi programming to me. No problem, as I worked in tech for 30 years. Following the directions, which were out of date, wanting me to download an app that no longer exists, I was not successful, even when I found the correct app. I spent at least an hour on the phone waiting and talking to customer support. The guy was not paying attention. I think he was talking to other people or somehow distracted. After about 10 attempts in total, I gave up. My smart son figured it out in about 10 minutes without tech support. They really need some technical writers and attentive support people.
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com
Customer Rating
1
POC
on September 8, 2021
Posted by: JimM2
from San Diego, CA
Frequency of use:Daily
Gender:Male
Apartment complex forced this piece of excrement on me. Once it has a schedule programmed into it you can't turn it off. When schedule hits a time point it overrides everything including switching the mode from OFF to COOL.
No, I would not recommend this to a friend.
Response from resideo.comBy Support, September 21, 2021
Hi, thank you for reaching out with this. You should be able to turn the schedule off and just go to normal demands. Please visit our Support Center link at the top of the page for ways to get in touch and someone would be happy to help. -Jay
Written by a customer while visiting resideo.com
Customer Rating
1
Minor Items Don't Even Work!
on November 19, 2022
Posted by: Frustrated2
I do not like this thermostat! To preface, we do not use the wifi feature; we wanted a basic thermostat and this is what we received. The backlighting won't stay off and it lights up half of my tiny home, effecting our sleep. I can't figure out how to turn the dumb light off. I've went to brightness and reduced it to '00', but it continues to stay on. In addition, the alert sign won't disappear no matter how many times I go in to review the alerts. Honeywell, how can these issues be fixed?!?!?!
No, I would not recommend this to a friend.
Response from resideo.comBy Jerry, Support, January 23, 2023
Hi, we'd be more than happy to look into this for you. Our Support Center link at the top of the page lists the ways you can get in touch.
Written by a customer while visiting resideo.com
Customer Rating
5
flawless app, gives peace of mind and saves money
on May 23, 2020
Posted by: S. Miller
from Ventura County, California
Frequency of use:Daily
Gender:Male
Verified Purchase:Yes
I absolutely love this thermostat. my front door lock is smart, my dooR area has a ring video doorbell and a wyze cam as well as thengarage door, side door etc. The entire house can be controlled via an app but the honeywell app is yet to have any issues. It reminds me of the days Steve Jobs was still around and phones wouldnt go out until they were perfect. well this app is perfection.
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Posted by: Herodotus
from Maryland
Gender:Male
Verified Purchase:Yes
App requires internet to work, stupid. It should work entirely on house WiFi. Major design flaw
Does not display outside temp even though signal is at device
The app configuration process is buggy on iOS 13.
Overall it is inferior to nest and the app user interface is poorly designed and inefficient.
Would not recommend buying it
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com
Customer Rating
2
HVAC Runtime
on November 20, 2021
Posted by: Larry_NC
Frequency of use:Daily
The first month of Runtime data was reported to the app, then it stopped. There appears to be nothing in the instructions or FAQ that indicates how to fix this.
No, I would not recommend this to a friend.
Response from resideo.comBy Support, February 17, 2022
Hi, we appreciate your feedback and would like the opportunity to help. Our Support Center link at the top of the page has all the ways you can get in contact with us to discuss where the issue may be. -Joey
Written by a customer while visiting resideo.com
Customer Rating
5
Easy to use
on February 18, 2022
Posted by: ATX Herbie
from Austin, TX
Frequency of use:Daily
Gender:Male
Set up is so easy. I have another smart thermostat but it was so complicated. I like the 5 year warranty too..
I would recommend this to a friend!
Written by a customer while visiting resideo.com