Customer reviews from resideo.com
Honeywell - TH6220WF2006/U Lyric T6 Pro Wi-Fi Programmable Thermostat
Average customer rating
4
(14,218 Reviews)
Rating breakdown 14,218 reviews
5 Stars
7,867
4 Stars
2,249
3 Stars
1,657
2 Stars
983
1 Star
1,462
76%of customers recommend this product.
(
6,290 out of
8,282)
Customer Reviews for Honeywell - TH6220WF2006/U Lyric T6 Pro Wi-Fi Programmable Thermostat
Customer Rating
1
Bad software, cannot connect easily to internet
on October 31, 2024
Posted by: Bill P
from Burlington VT
Whenever I reboot my router, the T6 thermostat fails to connect to the internet. It is useless for controlling my heat pump when I'm not at home. It "remembers" which WiFi network it should connect to, but it is non-standard to the point where my router doesn't recognise it as an internet-capable device.
No, I would not recommend this to a friend.
Response from resideo.comBy Maria, Tech Support, November 5, 2024
Hi Bill, we are sorry to hear about this. Please make sure that you have a 2.4 GHz only Wi-Fi network and feel free to contact our tech support team to troubleshoot the connectivity. Our support team is available 7 days a week, just visit our Support Center link at the top of the page for ways to get in touch and someone would be happy to help.
Written by a customer while visiting resideo.com
Posted by: Ben V.
from Southern Oregon
Verified Purchase:Yes
Less than bare bones. Ability to connect to a phone through their private server does not make up for missing features that should not be considered optional when wifi is included. No outdoor thermometer, no auto heat/cool setting, only four programming sections without the ability to set per day. Wifi feature works (until the service is discontinued), but provides no additional features to the main unit.
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com
Customer Rating
1
Don't buy
on October 31, 2024
Posted by: Pich35
I had two thermostats go bad within 4 years. These are a waste of money.
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com
Customer Rating
1
Garbage Product.
on October 29, 2024
Posted by: Geoff R
from Nevada
This thermostat is complete garbage. Had it for 2 1.2 years and have had nothing but issues with it. The heat never kicks on. I've tried all the troubleshooting and nothing works. It turns on randomly but not when I need it.
No, I would not recommend this to a friend.
Response from resideo.comBy Joey, Customer care, October 29, 2024
Hi, we appreciate your feedback and would like the opportunity to help. Our Support Center link at the top of the page has all the ways you can get in contact with us to discuss where the issue may be.
Written by a customer while visiting resideo.com
Posted by: Clint Woods
from Beaumont, CA
Verified Purchase:Yes
I really enjoy using this app. It provides convenient control over temperature settings, allowing me to adjust heating or cooling, turn it on or off—all directly from my phone.
There's also a scheduling feature, though I don’t personally use it. Additionally, the app offers detailed statistics on usage, showing how long the AC or heat has been running daily, weekly, and monthly. Also the thermostat screen is touch screen and very user friendly.
Written by a customer while visiting resideo.com
Customer Rating
3
Works okay. Could have more period flexibility.
on October 26, 2024
Posted by: Thermo Bob
Verified Purchase:Yes
Works okay and has been convenient. Since I have no experience with other alternatives, I have not way to evaluate it in relation to other options. I do which it had more flexibility on periods.
Response from resideo.comBy Joey, Customer care, October 28, 2024
Hi Thermo Bob, thank you for taking the time to rate the T6 Pro Smart Thermostat, we're here to help if you need assistance in the future - just visit our Support Center link at the top of the page to find ways to contact us.
Written by a customer while visiting resideo.com
Posted by: J AZ
Verified Purchase:Yes
Basic product. It should have an auto setting, not just heat or cool.
Response from resideo.comBy Joey, Customer care, October 25, 2024
Hi, the auto changeover can be enabled from the installer menu. Please see the following direction.
1. On the thermostat tap the screen so "Menu" shows at the bottom of the screen.
2. Press and hold the "Menu" button until "Device Setup" appears, and press "Select."
3. Use the arrow button to go to function 300 at the top of the screen and press "Edit."
4. Use the arrow buttons to set the Auto-Changeover feature to "On" or "Off."
5. Press "Done" to save.
Once complete you'll have the auto option listed under the mode setting.
1. On the thermostat tap the screen so "Menu" shows at the bottom of the screen.
2. Press and hold the "Menu" button until "Device Setup" appears, and press "Select."
3. Use the arrow button to go to function 300 at the top of the screen and press "Edit."
4. Use the arrow buttons to set the Auto-Changeover feature to "On" or "Off."
5. Press "Done" to save.
Once complete you'll have the auto option listed under the mode setting.
Written by a customer while visiting resideo.com
Customer Rating
1
Junk
on October 22, 2024
Posted by: jshelby
from Colorado
was purchased in June and by the time winter came around the heat did not work at all and the thermostat had all the heater problem signs. Had no heat for quite a while as the builder had to replace it and diagnose the problem for days.
No, I would not recommend this to a friend.
Response from resideo.comBy Maria, Tech Support, October 23, 2024
Hi jshelby, we are sorry to hear about this. This thermostat has 5 years of warranty through the HVAC installer. if you need assistance or have questions, please visit our Support Center link at the top of the page for ways to get in touch and someone would be happy to help.
Written by a customer while visiting resideo.com