Customer Reviews for Honeywell - TH6220WF2006/U Lyric T6 Pro Wi-Fi Programmable Thermostat
Customer Rating
2
Frustrated
on January 1, 2025
Posted by: Warn enough
from Vancouver,WA
It works in the permanent hold position but you can't change back to the schedule
Response from resideo.comBy Maria, Tech Support, January 6, 2025
Hi, thank you for bringing this to our attention. We will be happy to help making sure that everything is working as intended. Our Support Center link at the top of the page has all the ways you can get in contact with us to discuss where the issue may be.
This item came with the house we purchased. We previously had a Nest at a previous house and after experiencing this T6 model, we much prefer the Nest and plan to make the switch. We gave this a 3 star for an average rating.
Response from resideo.comBy Joey, Customer care, January 21, 2025
Hi Denise, thank you for taking the time to rate the T6 Pro Smart thermostat. We appreciate the feedback and will utilize your comments.
It says Honeywell Pro series. I had to look at the receipt to find it was a T6. It is very nice to have wifi to set temps and heat or cool from my cell phone.
Ce thermostat est d’une belle simplicité à paramétrer et à utiliser. Il y a une fonction Vacance pour ajuster la température ou utiliser la fonction recherche qui baise la température à votre sortie et le hausse à votre arrivé. Je peux intervenir à distance mais seulement sur 1 seul appareil. Si avec iPhone, pas possible avec mon iPad. NON COMPATIBLE à la norme MATTER.
I had three of these thermostats installed with new systems I purchased. They cannot be connected to my Wifi. They cannot find my WiFi network although the Residio app seems to find it just fine. It cannot connect. They are rubbish. How can you have so many reviews with a 2.0 average rating and still sell the product. Never again. Honeywell is rubbish. Don't every consider buying this product or you will regret it.
Response from resideo.comBy Maria, Tech Support, December 20, 2024
Hi AngryOwner, we are sorry to hear about this. We will be happy to help troubleshooting the connectivity. Our support team is available 7 days a week, just visit our Support Center link at the top of the page for ways to get in touch and someone would be happy to help!
We install quite a few of these, we are a heating co. As far as WiFi thermostats go, these are pretty solid, and they are economical as far as price point. We install the Pro version with the 5 years part warranty, and have not had very many fail inside the warranty period. They are not hard to set up, I think people out there tend to skip steps and then they have a hard time of it, follow the instructions step by step and they set up just fine every time.