We received this free with our new furnace. The idea behind it is awesome, the device sucks. Trouble staying connected to the app. I finally got it reconnected for 5 minutes. My thermostat is set top 68 and the app keeps saying it's set to 71 and when I try to adjust the temp it keeps going back to 71 on the app. Pretty sure they aren't connected, again.And now it keeps telling me I need to register my device (after having it for 5+ years), but there is no way to register it.
No, I would not recommend this to a friend.
Response from resideo.comBy Joey, Customer care, May 1, 2025
Hi Shelle, we'd like to help get your thermostat connected. Our support team is available 7 days a week - just visit our Support Center link at the top of the page for ways to get in touch and someone would be happy to help!
Temperature is not setting up. Example, during winter time when you keep 75f it’s going up above the limit what we set it up
No, I would not recommend this to a friend.
Response from resideo.comBy Joey, Customer care, May 1, 2025
Hi, we appreciate your feedback and would like the opportunity to help. Our Support Center link at the top of the page has all the ways you can get in contact with us to discuss where the issue may be.