When the building's wifi is down, the thermostat does not work. We should be able to connect to the thermostat with our hotspot during those times.
No, I would not recommend this to a friend.
Response from resideo.comBy Joey, Customer care, May 12, 2025
Hi Gonzalo, we're sorry to hear you experienced this with your unit. You can connect the thermostat to a mobile hotspot by selecting the wifi reset option from the app. We're here to help if you need assistance in the future - just visit our Support Center link at the top of the page to find ways to contact us.
Good unit, nice color, works good, my contractor recommended it
I would recommend this to a friend!
Response from resideo.comBy Joey, Customer care, May 13, 2025
Hi, thank you for taking the time to rate the T6 Pro Smart thermostat. We're happy to hear you're enjoying it! We're here to help if you need assistance in the future - just visit our Support Center link at the top of the page to find ways to contact us.
No, I could not get it to connect to our network no matter what I tried. I worked on it for 6 hours. We have 6 older Honeywells in our buildings that connected easily and have worked for 5 years successfully. I will have to replace this one with something else. Won't connect via any of the available security protocols. It does connect to our network when I turn of security. But we can't do that long term. Huge disappointment.
No, I would not recommend this to a friend.
Response from resideo.comBy Joey, Customer care, May 12, 2025
Hi, we'd like to help get your thermostat connected. Our support team is available 7 days a week - just visit our Support Center link at the top of the page for ways to get in touch and someone would be happy to help!