Customer reviews from resideo.com
Honeywell - TH6220WF2006/U Lyric T6 Pro Wi-Fi Programmable Thermostat
Average customer rating
4
(13,872 Reviews)
Rating breakdown 13,872 reviews
5 Stars
7,672
4 Stars
2,210
3 Stars
1,600
2 Stars
954
1 Star
1,436
76%of customers recommend this product.
(
6,082 out of
7,997)
Customer Reviews for Honeywell - TH6220WF2006/U Lyric T6 Pro Wi-Fi Programmable Thermostat
Customer Rating
3
Thermostat works fine, WiFi setup is difficult
on March 28, 2023
Posted by: duhg
from Virginia
Frequency of use:Daily
Gender:Male
When my 91-year-old father in-law's HVAC system was replaced we requested a thermostat that we could control remotely via WiFi. The installers didn't connect it to WiFi, so I took it on. I have fairly broad experience connecting devices that offer remote control via a home's wifi network but the T6 and its Resideo app were difficult, especially compared to an ecobee. However, once setup it works great - all we want to do is be able to adjust the temperature and have it notify us when to change the filter.
No, I would not recommend this to a friend.
Response from resideo.comBy Charlie, Support, March 29, 2023
Hi duhg, we appreciate your feedback, thank you for sharing your experience with us. We're here to help if you need assistance, visit our Support Center link at the top of the page to find ways to contact us.
Written by a customer while visiting resideo.com
Customer Rating
1
Zero Stars! ZERO!!!!
on September 2, 2023
Posted by: Duped by Honeywell
from Texas
Frequency of use:Daily
Gender:Female
I am embarrassed to admit this is my second go around with this model and will be my second time to use one — as a target at the range. That’s about all it’s worth.
I am once again sitting in the heat (103-105 degrees outside) on a holiday weekend, so at least 3 days of waiting before even a hope of getting a service call.
There is no battery to be changed (although online trouble shooting indicates that is the best solution.) The first one we had, the technician laughed about that. Said it was a factory flaw, and installed a new thermostat, though unfortunately the same brand and model. So now, here goes ROUND TWO!
So my call to the repair guy will include a request that neither this model or brand will be installed in my home again. DONE!
I am once again sitting in the heat (103-105 degrees outside) on a holiday weekend, so at least 3 days of waiting before even a hope of getting a service call.
There is no battery to be changed (although online trouble shooting indicates that is the best solution.) The first one we had, the technician laughed about that. Said it was a factory flaw, and installed a new thermostat, though unfortunately the same brand and model. So now, here goes ROUND TWO!
So my call to the repair guy will include a request that neither this model or brand will be installed in my home again. DONE!
No, I would not recommend this to a friend.
Response from resideo.comBy Maria, Support, September 4, 2023
Hi, we are sorry to hear about this. If your thermostat has a blank display, we recommend you having the installer checking the AC voltage that the thermostat is receiving from the HVAC system. This model has 5 years of warranty through the installer. Our support team is available 7 days a week, just visit our Support Center link at the top of the page for ways to get in touch and someone would be happy to help.
Written by a customer while visiting resideo.com
Customer Rating
1
Trash on the wall
on October 25, 2023
Posted by: T.Edmonds
from Lawton, OK
This thermostat, in my opinion, is garbage. If I could get a new one, I would. Doesn’t stay connected to my phone, and now, i can’t get it reinstalled on the phone because it’s already registered. I got a new phone and i changed the password and tried to reinstall it. It was a pain to get it connected the first time. I’m just really over this thermostat right now. I have NO idea how or what I should do to get it reconnected to my phone. Shows me the weather but that’s all I can do with the app. My old thermostat didn’t give me this much headache.
No, I would not recommend this to a friend.
Response from resideo.comBy Maria, tech support, October 25, 2023
Hi T.Edmonds, we are sorry to hear about this and apologize for the inconvenience. Please make sure that your thermostat is connected to a 2.4 GHz only Wi-Fi network to prevent disconnections. If your thermostat was already registered, you will just have to log into the app using the same account that you used to register it. We can help you verifying if you are using the correct account and/or if you have multiple locations and you are looking at an empty one. Our Support Center link at the top of the page has all the ways you can get in contact with us to discuss where the issue may be.
Written by a customer while visiting resideo.com
Customer Rating
1
Resiedo App doesn't communicate T6 thermostat
on November 19, 2023
Posted by: Tlite
from Virginia
For two years T6 has been communicating with Resideo App. Now the two no longer communicate. This has been tested on two different networks. Honeywell provides no means to send electronic communications (i.e., e-mail) to support. I would not recommend this company's products.
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com
Customer Rating
5
I must have a lucky thermastat
on January 4, 2024
Posted by: Gadgets Suck
from New Jersey
Frequency of use:Daily
Gender:Male
I am not an easy customer. I expect whatever I buy to work according to expectations. Usually, I have to replace these types of gadgets. However, so far so good. We have many of these thermostats throughout the estate and each has functioned well as expected.
Now that I have written a good review, stay tuned as I expect each to stop working any day now knowing my luck.
Now that I have written a good review, stay tuned as I expect each to stop working any day now knowing my luck.
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com
Customer Rating
1
Only good thing is the warranty
on February 29, 2024
Posted by: Ward Y
from Nashville
2nd thermostat to be replaced in less than 5 years. Definitely wish I had a different unit. At least they are under warranty.
No, I would not recommend this to a friend.
Response from resideo.comBy Maria, Tech Support, March 4, 2024
Hi Ward Y, we are sorry to heat about this. This model has 5 years of warranty through the HVAC installer. Visit our Support Center link at the top of the page for ways to get in touch and someone would be happy to help if you need assistance.
Written by a customer while visiting resideo.com
Customer Rating
2
Typical
on May 15, 2024
Posted by: D J J
from Massachusetts
Mine stop working the first week I had it! Had to call installation to get it going.Hope this is a one off but reading other reviews it doesn't seem that's the case
No, I would not recommend this to a friend.
Response from resideo.comBy Joey, Customer care, May 17, 2024
Hi, this is not something you should expect and we apologize for the experience. We're here to help if you need assistance in the future - just visit our Support Center link at the top of the page to find ways to contact us.
Written by a customer while visiting resideo.com
Customer Rating
1
Stopped working
on June 14, 2024
Posted by: Yorks2
from Philadelphia, Pa
I recently had a new HVAC system installed last year. Just today the screen went completely blank and the system has shut off. Not the easiest to use either.
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com